Troubleshooting

If you have a problem with your camcorder, refer to this checklist. Consult your dealer

or a Canon Service Centre if the problem persists.

Power Source

Problem

Cause

Solution

 

 

 

 

 

 

 

 

 

Camcorder will not turn

Battery pack is exhausted.

Replace or charge the

11

on.

 

battery pack.

 

 

 

Battery pack is not correctly

Attach the battery pack

11

 

attached.

correctly.

 

 

 

 

 

 

 

The camcorder switches

Battery pack is exhausted.

Replace or charge the

11

off by itself.

 

battery pack.

 

 

 

Power save function has

Turn on the camcorder.

23

 

been activated.

 

 

 

 

 

 

 

 

Cassette compartment

Battery pack is exhausted.

Replace or charge the

11

will not open.

 

battery pack.

 

 

 

Cassette compartment cover

Open the cassette

14

 

is not fully open.

compartment cover fully.

 

 

Cassette compartment

Battery pack is exhausted.

Replace or charge the

11

stopped during loading/

 

battery pack.

 

 

unloading.

 

 

 

 

The camcorder

Consult a Canon Service

 

 

malfunctions.

Centre.

 

 

 

 

 

 

 

LCD/viewfinder switches

Battery pack is exhausted.

Replace or charge the

11

on and off.

 

battery pack.

 

 

 

 

 

 

 

Battery pack will not

Battery packs will not

Charge the battery pack in

charge.

charge outside the

temperatures between 0 ºC

 

 

 

temperature range of 0 ˚C

and 40 ºC.

 

 

 

and 40 ˚C.

 

 

 

 

Battery packs become hot

Wait until the battery pack

 

with use and may not

temperature is below 40 ˚C

 

 

 

charge.

and retry charging.

 

 

 

The battery pack is

Use a different battery pack.

 

damaged.

 

 

 

 

 

 

 

 

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Canon MVX25i, MVX20i instruction manual Troubleshooting, Power Source