Dell Inspiron 3000 Reference and Troubleshooting Guide | Dell

3-24 Dell Inspiron 3000 Reference and Troubleshooting Guide

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Dell manual Dell Inspiron 3000 Reference and Troubleshooting Guide

Contents

551&$1 7528%/6+227,1 Page Safety Instructions When Using Your Computer When Removing or Installing Memory Modules Ergonomic Computing Habits Protecting Against Electrostatic Discharge Viii Warranty and Return Policy Information PrefaceAbout This Guide Other Documents You May Need Notational ConventionsTypographical Conventions Examples autoexec.bat and c\windows Xii Contents Chapter Troubleshooting Your Computer Chapter Running the Dell Diagnostics Xvi Chapter Getting Help Xviii Appendix C Regulatory Notices Figures Dell Confidential Preliminary 2/4/98 Xxiv Xxv Xxvi Introduction Front View of the Portable Computer Hardware Features Back View of the Portable Computer Introduction Accessing Online Documentation Software FeaturesUsing the Power Button Available Options Getting Help Dell Inspiron 3000 Reference and Troubleshooting Guide Customizing System Features System Utilities Setup Program Accessing the Setup ProgramMain Menu Options System Date Quiet BootSystem Time Floppy Drive System Memory Extended MemorySystem Devices Menu Options FDD Controller PS/2 MouseIDE Controller CD-ROM Drive Speed Audio Security Menu Options Password on Boot System PasswordSet System Password Power Menu Options Standby Time-Out Power Management ModeSmart CPU Mode Suspend Time-Out Resume on Modem Ring Suspend ModeBoot Menu Options Resume on Time of Day Boot Menu of Setup Program Exit Menu Options Reinstalling Utilities and Drivers Double-click the Display icon Reinstalling Video DriversClick the Settings tab Click the Advanced Properties button Adapter Type box, click the Change Button Reinstalling the Soft Wavetable Reinstalling Touch Pad DriversReinstalling Audio Drivers Reinstalling Infrared Drivers When prompted, save the file to your hard-disk drive Reinstalling the System User’s GuideClick the Service and Support icon Click Technical Information, and then click Documentation Basic Checks Troubleshooting Your ComputerBacking Up Your Files Is your computer wet or damaged? Checking Connections Did you receive a system message or beep code? Look and Listen Checking an Optional Device Setup Options Boot Routine Indications System Error Messages Messages and Codes Faulty Ter 5, Getting Help System Beep Codes Cmos Beep Codes Using Software Finding Software SolutionsInstalling and Configuring Software Error Messages Program Conflicts Input ErrorsMemory-Resident Programs Avoiding Interrupt Assignment Conflicts Troubleshooting Procedures Troubleshooting a Wet Computer Troubleshooting a Damaged Computer Troubleshooting a Power Failure Total Power Failure When Using the AC Adapter Use the AC adapter to fully charge the battery Total Power Failure When Using a BatteryIs the battery status indicator blinking? Yes. Go to step Call Dell for technical assistance Troubleshooting the CD-ROM Drive No Power to a Part of the ComputerTroubleshooting the Diskette Drive Does the computer display a drive error message? Troubleshooting the Hard-Disk Drive Troubleshooting an External Keyboard Does the computer recognize the external keyboard? Troubleshooting Memory Troubleshooting the Built-In Display Troubleshooting an External Monitor Is an external monitor connected to the computer? Troubleshooting the Serial and Parallel Ports Troubleshooting the Basic I/O Functions Change the necessary statements in the start-up files Troubleshooting a Parallel PrinterTroubleshooting a Serial I/O Device Attempt another print operation on the parallel printer Troubleshooting the Infrared Port Troubleshooting the Touch Pad Troubleshooting Audio Functions Dell Inspiron 3000 Reference and Troubleshooting Guide Running the Dell Diagnostics Features of the Dell DiagnosticsWhen to Use the Dell Diagnostics Before You Start Testing Starting the Dell DiagnosticsInstall a CD-ROM drive in the options bay Completing the Dell Diagnostics How to Use the Dell Diagnostics Confirming the System Configuration Information Run How to Use the MenuMain Menu Options Select Options Pause for User Response Maximum Errors AllowedNumber of Times to Repeat Tests Option Parameters Output Device for Error Messages Output Device for Status MessagesTest Limits Key-Help Tests in the Dell DiagnosticsAbout Quit Dell Diagnostics Tests RAM Dell Diagnostics Tests Error Messages RAM Test GroupSystem Set Test Group Video Test Group Why Run a Video Test? Why Run a Keyboard Test?Keyboard Test Group Why Run the Mouse Test? Mouse TestDiskette Drives Test Group Why Run a Diskette Drives Test? Why Run a Hard-Disk Drives Test?Hard-Disk Drives Non-SCSI Test Group Why Run an IDE CD ROM Drives Test? IDE CD ROM Drives Test Group Serial/Infrared Ports Test Group Why Run a Serial/Infrared Ports Test?Why Run a Parallel Ports Test? Parallel Ports Test Group Why Run an Audio Test? Audio Test Group Dell Inspiron 3000 Reference and Troubleshooting Guide Technical Assistance Run the diagnostics for your Dell computerGetting Help Review the Dell Q&A Help Tools Help Tools Dell Diagnostics Program Reference and Troubleshooting GuideCommercial Online Service AutoTech Service TechConnect BBS TechFax ServiceTechnical Support Service Automated Order-Status System Product Information Problems With Your OrderReturning Items for Warranty Repair or Credit Before You Call Diagnostics Checklist Diagnostics Checklist Dell Contact Numbers 1344 International Dialing Codes Austria Dell Contact NumbersAustralia Belgium Chile BruneiCanada China France DenmarkFinland Germany Japan IrelandItaly Korea Macau Latin AmericaLuxembourg Malaysia New Zealand MexicoNetherlands Norway Southeast Asian SingaporeSouth Africa Pacific Countries Switzerland TaiwanThailand Technical Specifications Table A-1. Technical Specifications Sdram Audio Display XGA Touch Pad Table A-1. Technical Specifications AC Adapter Environmental Computer Video Memory Test Diagnostic Video TestsText Mode Character Test Video Hardware Test Character Attributes Subtest 40 x Character Attributes Subtest 80 xCharacter Set Subtest 80 x Character Set Subtest 40 x Text Mode Color Test Color Attributes Subtest 80 xTable B-1. Color Attributes Text Mode Pages Test Graphics Mode Test Color Palettes Test Solid Colors Test Regulatory Notices FCC Class B Notice U.S. Only Modem Requirements IC Notice Canada Only EN 55022 Compliance Czech Republic Only CE NoticeCanadian Modem Requirements Vcci Notices Japan Only Korean Regulatory Notice Polish Center for Testing and Certification Notice 8ZNBHBOJB 1PMTLJFHP$FOUSVN NOM 024 Information Mexico Only Limited One-Year Warranty U.S. and Canada Only Warranties and Return Policy Limited Three-Year Warranty U.S. and Canada Only Coverage During Year One Coverage During Years Two and Three General Total Satisfaction Return Policy U.S. and Canada Only Index Dell Inspiron 3000 Reference and Troubleshooting Guide Help tools TechFax service, 5-4 user’s documentation Dell Inspiron 3000 Reference and Troubleshooting Guide Post Dell Inspiron 3000 Reference and Troubleshooting Guide Index XGA display Dell Information Development File Names &