If, after checking the setup options, you have not resolved the problem, see Chapter 4, “Running the Dell Diagnostics.”

If an error message appears on the display or external monitor, make a note of the message. See Table 3-2 for an explanation of the message and suggestions for cor- recting any errors. The system messages are listed alphabetically.

Messages and Codes

The application programs, operating system, and the computer itself are capable of identifying problems and alerting you to them. When this occurs, a message may appear on the computer’s display or an external monitor (if one is attached), or a beep code may sound.

NOTE: If the message is not listed in Table 3-2, check the documentation for the application programs that were running at the time the message appeared and/or the operating system documentation for an explanation of the message and a recommended action.

Table 3-2. System Error Messages

Message

Cause

Action

 

 

 

Diskette drive

A connector may be loose or

If the diskette-drive access indicator appears in the status dis-

A error

the diskette may be faulty.

play panel, try a different diskette. If the problem persists,

 

 

shut down the computer, remove the diskette drive com-

 

 

pletely, and then reinsert the diskette drive. Turn the computer

 

 

back on, and check for the error message.

 

 

If the problem is still not resolved, see “Troubleshooting the

 

 

Diskette Drive” found later in this chapter.

 

 

 

Extended RAM

Extended memory is not

Call Dell for technical assistance. (For instructions, see Chap-

failed at off-

configured properly or has

ter 5, “Getting Help.”)

set: nnnn

failed at the memory address

 

 

nnnn.

 

 

 

 

Failing bits:

Memory failed at RAM

Call Dell for technical assistance. (For instructions, see Chap-

nnnn

address nnnn.

ter 5, “Getting Help.”)

 

 

 

Fixed disk 0

The hard-disk drive failed to

See “Troubleshooting the Hard-Disk Drive” found later in this

failure

initialize.

chapter.

 

 

 

Fixed disk

The hard-disk drive

Call Dell for technical assistance. (For instructions, see Chap-

controller

controller may be faulty.

ter 5, “Getting Help.”)

failure

 

 

NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User’s Guide .

Troubleshooting Your Computer

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Dell 3000 manual Messages and Codes, System Error Messages