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Dell 3000 manual 3. Dell Contact Numbers continued, Ireland, Italy, Japan, Korea

Models: 3000

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Ireland*

Table 5-3. Dell Contact Numbers (continued)

		Area	Local Number or
Country (City)	Department Name or Service	Code	Toll-Free Number

Ireland*	Customer Technical Support	. . . . . . . . .	. . . . . . .1-850-543-543
(Bray)	Sales		. . . . . . .1-850-235-235
	Sales	. . . . . . . . .	. . . . . . .1-850-235-235
	SalesFax	01	. . . . . . . . . . . 286 2020
	Fax	01	. . . . . . . . . . . 286 6848
	TechConnect BBS	01	. . . . . . . . . . . 204 4761
	TechFax	01	. . . . . . . . . . . 204 4044
	Switchboard	01	. . . . . . . . . . . 286 0500

Italy*	Switchboard	. . . . . . . . .	. . . . . . . . . . 264 21 820
(Milan)	Fax		. . . . . . . . . .264 13 420
	Fax	. . . . . . . . .	. . . . . . . . . .264 13 420

Japan	Technical Support	. . . . . . . . .	toll free: 0088-22-7890
(Kawasaki)	Customer Care	044	. . . . . . . . . . . 556-4240
	Customer Care	044	. . . . . . . . . . . 556-4240
	Direct Sales	044	. . . . . . . . . . . 556-3344
	Commercial Sales	044	. . . . . . . . . . . 556-3430
			556-3440
	Switchboard	044	. . . . . . . . . . . 556-4300

Korea	Technical Support	. . . . . . . . .	toll free: 080-200-3800
(Seoul)	Transaction Sales		toll free: 080-200-3600
	Transaction Sales	. . . . . . . . .	toll free: 080-200-3600
NOTE: Customers in	Corporate Sales		toll free: 080-200-3900
Korea call Malaysia for	Corporate Sales	. . . . . . . . .	toll free: 080-200-3900
Korea call Malaysia for
customer assistance.	Customer Service (Penang, Malaysia)		. . . . . . . . . . . 810 4949
	Customer Service (Penang, Malaysia)	. . . . . . . . .	. . . . . . . . . . . 810 4949
	Fax	. . . . . . . . .	. . . . . . . . . . . 394 3122
	Switchboard	. . . . . . . . .	. . . . . . . . . . . 287 5600

*For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.A.).

5-12 Dell Inspiron 3000 Reference and Troubleshooting Guide

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Dell 3000 manual 3. Dell Contact Numbers continued, Ireland, Italy, Japan, Korea

Contents

HOOä,QVSLURQŒ 551&$1 7528%/6+227,1ZZZGHOOFRP Information in this document is subject to change without notice 1994-1997 Dell Computer Corporation. All rights reservedSafety Instructions When Using Your ComputerWhen Removing or Installing Memory Modules Ergonomic Computing HabitsProtecting Against Electrostatic Discharge viii About This Guide Warranty and Return Policy InformationPreface Warnings, Cautions, and Notes Other Documents You May NeedNotational Conventions Typographical ConventionsExamples autoexec.bat and c\windows Page Chapter Introduction ContentsChapter Customizing System Features Chapter Troubleshooting Your Computer Chapter Running the Dell Diagnostics Tests in the Dell Diagnostics Error Messages RAM Test Group Chapter Getting Help Appendix A Appendix BAppendix D Appendix CRegulatory Notices IndexFigures TablesDELL CONFIDENTIAL Preliminary 2/4/98 FiguresDELL CONFIDENTIAL Preliminary 2/4/98 xxivDELL CONFIDENTIAL Preliminary 2/4/98 Table 3-1. Boot Routine Indications Table 3-2. System Error MessagesTables DELL CONFIDENTIAL Preliminary 2/4/98 xxviFigure 1-1. Front View of the Portable Computer IntroductionChapter Hardware Features Figure 1-2. Back View of the Portable ComputerPage Accessing Online Documentation Software FeaturesUsing the Power Button Available OptionsGetting Help 1-6 Dell Inspiron 3000 Reference and Troubleshooting Guide Chapter Customizing System FeaturesSystem Utilities Main Menu Options Setup ProgramAccessing the Setup Program System Time Quiet BootFigure 2-1. Main Menu of Setup Program System DateExtended Memory Figure 2-2. System Devices Menu of Setup ProgramSystem Memory System Devices Menu OptionsFDD Controller PS/2 MouseIDE Controller CD-ROM Drive SpeedSecurity Menu Options Figure 2-3. Security Menu of Setup ProgramAudio Password on Boot System PasswordSet System Password Power Menu OptionsStandby Time-Out Power Management ModeSmart CPU Mode Suspend Time-OutResume on Modem Ring Suspend ModeBoot Menu Options Resume on Time of DayFigure 2-5. Boot Menu of Setup Program Exit Menu OptionsFigure 2-6. Exit Menu of Setup Program Reinstalling Utilities and DriversGet Default Values Save Changes and ExitReinstalling Video Drivers Reinstalling the Soft Wavetable Reinstalling Touch Pad DriversReinstalling Audio Drivers Reinstalling Infrared DriversReinstalling the System User’s Guide 4. Click Online System User’s GuideBasic Checks Troubleshooting Your ComputerBacking Up Your Files ChapterChecking Connections Figure 3-1. AC Adapter and Power CableFigure 3-2. Checking the Battery Figure 3-3. Checking an Optional Device Figure 3-4. I/O Panel Connectors for External DevicesLook and Listen Setup Options Table 3-1. Boot Routine Indicationsnnnn Table 3-2. System Error MessagesMessages and Codes nnnn Table 3-2. System Error Messages continued3-6 Dell Inspiron 3000 Reference and Troubleshooting Guide nnnnSystem Beep Codes Table 3-2. System Error Messages continuedTable 3-3. Beep Codes 3-8 Dell Inspiron 3000 Reference and Troubleshooting GuideUsing Software Finding Software SolutionsInstalling and Configuring Software Error MessagesProgram Conflicts Input ErrorsMemory-Resident Programs Avoiding Interrupt Assignment ConflictsTable 3-4. IRQ Line Assignments continued Troubleshooting ProceduresTroubleshooting a Wet Computer Troubleshooting a Damaged Computer Troubleshooting a Power Failure Total Power Failure When Using the AC AdapterTotal Power Failure When Using a Battery Troubleshooting the CD-ROM Drive No Power to a Part of the ComputerTroubleshooting the Diskette Drive Troubleshooting the Hard-Disk Drive 3-16 Dell Inspiron 3000 Reference and Troubleshooting GuideTroubleshooting an External Keyboard 3-18 Dell Inspiron 3000 Reference and Troubleshooting Guide Troubleshooting MemoryTroubleshooting the Built-In Display Troubleshooting an External Monitor Troubleshooting the Serial and Parallel Ports Troubleshooting the Basic I/O FunctionsTroubleshooting a Parallel Printer Troubleshooting a Serial I/O DeviceTroubleshooting the Infrared Port Troubleshooting the Touch PadTroubleshooting Audio Functions 3-24 Dell Inspiron 3000 Reference and Troubleshooting Guide When to Use the Dell Diagnostics Running the Dell DiagnosticsFeatures of the Dell Diagnostics ChapterBefore You Start Testing Starting the Dell DiagnosticsFigure 4-1. Diagnostics Menu Completing the Dell DiagnosticsHow to Use the Dell Diagnostics Confirming the System Configuration Information Figure 4-2. Main Screen of the Dell DiagnosticsSelect How to Use the MenuMain Menu Options SubtestTest Limits Under Subtest Select Under SubtestOptions Under Subtest About Under SubtestPause for User Response Maximum Errors AllowedNumber of Times to Repeat Tests Table 4-1. Option ParametersTest Limits Output Device for Error MessagesOutput Device for Status Messages Key-Help Tests in the Dell DiagnosticsAbout QuitTable 4-2. Dell Diagnostics Tests Table 4-2. Dell Diagnostics Tests continued Why Run a System Set Test? Error MessagesWhy Run a RAM Test? RAM Test GroupVideo Test Group SubtestsKeyboard Test Group Why Run a Video Test?Why Run a Keyboard Test? 4-14 Dell Inspiron 3000 Reference and Troubleshooting GuideDiskette Drives Test Group Why Run the Mouse Test?Mouse Test SubtestsHard-Disk Drives Non-SCSI Test Group Why Run a Diskette Drives Test?Why Run a Hard-Disk Drives Test? 4-16 Dell Inspiron 3000 Reference and Troubleshooting GuideSubtests Why Run an IDE CD ROM Drives Test?IDE CD ROM Drives Test Group SubtestsSerial/Infrared Ports Test Group Why Run a Serial/Infrared Ports Test?Why Run a Parallel Ports Test? Parallel Ports Test GroupSubtests Why Run an Audio Test?Audio Test Group Subtests4-20 Dell Inspiron 3000 Reference and Troubleshooting Guide Chapter Getting HelpTechnical Assistance Help Tools Table 5-1. Help ToolsDell Diagnostics Program Reference and Troubleshooting GuideCommercial Online Service AutoTech ServiceTechConnect BBS TechFax ServiceTechnical Support Service Automated Order-Status SystemProduct Information Problems With Your OrderReturning Items for Warranty Repair or Credit Before You CallFigure 5-1. Diagnostics Checklist Diagnostics ChecklistAccess Code Dell Contact Numbers1344 CountryInternational Table 5-2. International Dialing CodesAccess Code Country CityAustralia Table 5-2. International Dialing Codes continuedTable 5-3. Dell Contact Numbers AustriaCanada Table 5-3. Dell Contact Numbers continuedBrunei ChileFinland Table 5-3. Dell Contact Numbers continuedDenmark FranceIreland 5-12 Dell Inspiron 3000 Reference and Troubleshooting GuideTable 5-3. Dell Contact Numbers continued ItalyTechnical Support Dell Dimension systems only Fax Technical Support and Customer ServiceTechnical Support Dell Dimension systems only Penang, Malaysia Table 5-3. Dell Contact Numbers continuedMexico 5-14 Dell Inspiron 3000 Reference and Troubleshooting GuideTable 5-3. Dell Contact Numbers continued NetherlandsSouth Africa Table 5-3. Dell Contact Numbers continuedSingapore Southeast AsianSwitzerland 5-16 Dell Inspiron 3000 Reference and Troubleshooting GuideTable 5-3. Dell Contact Numbers continued TaiwanAppendix A Technical SpecificationsTable A-1. Technical Specifications Table A-1. Technical Specifications continued Table A-1. Technical Specifications continued Audio controller . . . . . . . . . . . . . . . . . . Crystal 4237BDisplay SVGA continued Table A-1. Technical Specifications continuedA-4 Dell Inspiron 3000 Reference and Troubleshooting Guide Display XGATouch Pad Table A-1. Technical Specifications continuedMain Battery A-6 Dell Inspiron 3000 Reference and Troubleshooting Guide Table A-1. Technical Specifications continuedMain Battery continued Physical Dell Inspiron 3000 M166ST and M200ST Table A-1. Technical Specifications continuedAC Adapter Physical Dell Inspiron 3000 M233XTEnvironmental Computer Table A-1. Technical Specifications continuedA-8 Dell Inspiron 3000 Reference and Troubleshooting Guide Appendix B Diagnostic Video TestsText Mode Character Test Video Memory TestCharacter Attributes Subtest 40 x Character Attributes Subtest 80 xCharacter Set Subtest 80 x Character Set Subtest 40 xTable B-1. Color Attributes Text Mode Color TestColor Attributes Subtest 80 x 320 x 200 Graphics Mode Screens Text Mode Pages TestGraphics Mode Test 320 x 200 16-Color Graphics Mode Screen640 x 480 256-Color Graphics Mode Screen 640 x 480 16-Color Graphics Mode Screen320 x 200 256-Color Graphics Mode Screen 800 x 600 16-Color Graphics Mode ScreenSolid Colors Test B-6 Dell Inspiron 3000 Reference and Troubleshooting GuideFCC Class B Notice U.S. Only Regulatory NoticesAppendix C If Problems Arise Type of ServiceTelephone Company Procedures Installation and LabelingCanadian Modem Requirements EN 55022 Compliance Czech Republic OnlyCE Notice Class A ITE VCCI Notices Japan OnlyKorean Regulatory Notice Class B ITEUZNJX1/-5 Polish Center for Testing and Certification NoticeBXBSOJBXBHBOJBNJ 8ZNBHBOJB 1PMTLJFHP$FOUSVNC-6 Dell Inspiron 3000 Reference and Troubleshooting Guide NOM 024 Information Mexico OnlyInformación para NOM 024 únicamente para México Appendix D Limited One-Year Warranty U.S. and Canada OnlyWarranties and Return Policy Limited Three-Year Warranty U.S. and Canada Only Coverage During Year OneCoverage During Years Two and Three General“ Total Satisfaction” Return Policy U.S. and Canada Only D-4 Dell Inspiron 3000 Reference and Troubleshooting GuideIndex Page Page Page Page 6 Dell Inspiron 3000 Reference and Troubleshooting Guide Page 8 Dell Inspiron 3000 Reference and Troubleshooting Guide warranty information, ix, D-2warranty repair or credit warningsPostscript Imaging Specs For questions or problems with files contactDell Information Development Continued on BackPostscript Imaging Specs For questions or problems with files contactDell Information Development Donna Moore - Graphic Development Dell Computer Corporation 512