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Dell 3000 manual 3. Dell Contact Numbers continued, Switzerland, Taiwan, Thailand

Models: 3000

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Switzerland*

Table 5-3. Dell Contact Numbers (continued)

		Area	Local Number or
Country (City)	Department Name or Service	Code	Toll-Free Number

	Switzerland*	Technical Support	. . . . . . . . . . .	. . . . . . .0844 811 411
	(Geneva)	Commercial Services	. 022 . .	. . . . . . . . . .799 01 01
		Commercial Services	. 022 . .	. . . . . . . . . .799 01 01
		Customer Service	. 022	. . . . . . . . . .799 01 50
		Fax	. 022	. . . . . . . . . .799 01 90

	Taiwan	Technical Support	toll free: 0080 651 226/0800 33 557
	NOTE: Customers in Tai-	Customer Service (Penang, Malaysia)	. . . . . . . . . . .	. . . . . . . . . . 810 4949
	wan call Malaysia for cus-	Transaction Sales	toll free: 0080 651 228/0800 33 556
	tomer assistance.	Transaction Sales	toll free: 0080 651 228/0800 33 556
	tomer assistance.
		Corporate Sales	toll free: 0080 651 227/0800 33 555

	Thailand	Technical Support	. . . . . . . . . . .	toll free: 0880 060 07
	NOTE: Customers in	Customer Service (Penang, Malaysia)	. . . . . . . . . . .	. . . . . . . . . . 810 4949
	Thailand call Malaysia for	Sales		toll free: 0880 060 06
	customer assistance.	Sales	. . . . . . . . . . .	toll free: 0880 060 06
	customer assistance.

	U.K.*	Customer Technical Support
	(Bracknell)	(Dell Dimension systems)	. 01344 . . . .	. . . . . . . . . . . .720111
		Customer Technical Support (Other systems)	. 01344 . . . .	. . . . . . . . . . . .723723
		Customer Care	. 01344 . . . .	. . . . . . . . . . . .720110
		TechFax	. 01344 . . . .	. . . . . . . . . . . .723178
		TechConnect BBS	. 01344 . . . .	. . . . . . . . . . . .723858
		Sales	. 01344 . . . .	. . . . . . . . . . . .720000

*For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.A.).

5-16 Dell Inspiron 3000 Reference and Troubleshooting Guide

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Dell 3000 manual 3. Dell Contact Numbers continued, Switzerland, Taiwan, Thailand

Contents

551&$1 7528%/6+227,1 ZZZGHOOFRPHOOä,QVSLURQŒ Information in this document is subject to change without notice 1994-1997 Dell Computer Corporation. All rights reservedSafety Instructions When Using Your ComputerWhen Removing or Installing Memory Modules Ergonomic Computing HabitsProtecting Against Electrostatic Discharge viii Warranty and Return Policy Information PrefaceAbout This Guide Warnings, Cautions, and Notes Other Documents You May NeedNotational Conventions Typographical ConventionsExamples autoexec.bat and c\windows Page Contents Chapter Customizing System FeaturesChapter Introduction Chapter Troubleshooting Your Computer Chapter Running the Dell Diagnostics Tests in the Dell Diagnostics Error Messages RAM Test Group Chapter Getting Help Appendix A Appendix BAppendix D Appendix CRegulatory Notices IndexFigures TablesDELL CONFIDENTIAL Preliminary 2/4/98 FiguresDELL CONFIDENTIAL Preliminary 2/4/98 xxivTable 3-1. Boot Routine Indications Table 3-2. System Error Messages TablesDELL CONFIDENTIAL Preliminary 2/4/98 DELL CONFIDENTIAL Preliminary 2/4/98 xxviIntroduction ChapterFigure 1-1. Front View of the Portable Computer Hardware Features Figure 1-2. Back View of the Portable ComputerPage Accessing Online Documentation Software FeaturesUsing the Power Button Available OptionsGetting Help 1-6 Dell Inspiron 3000 Reference and Troubleshooting Guide Customizing System Features System UtilitiesChapter Setup Program Accessing the Setup ProgramMain Menu Options System Time Quiet BootFigure 2-1. Main Menu of Setup Program System DateExtended Memory Figure 2-2. System Devices Menu of Setup ProgramSystem Memory System Devices Menu OptionsFDD Controller PS/2 MouseIDE Controller CD-ROM Drive SpeedFigure 2-3. Security Menu of Setup Program AudioSecurity Menu Options Password on Boot System PasswordSet System Password Power Menu OptionsStandby Time-Out Power Management ModeSmart CPU Mode Suspend Time-OutResume on Modem Ring Suspend ModeBoot Menu Options Resume on Time of DayFigure 2-5. Boot Menu of Setup Program Exit Menu OptionsFigure 2-6. Exit Menu of Setup Program Reinstalling Utilities and DriversGet Default Values Save Changes and ExitReinstalling Video Drivers Reinstalling the Soft Wavetable Reinstalling Touch Pad DriversReinstalling Audio Drivers Reinstalling Infrared DriversReinstalling the System User’s Guide 4. Click Online System User’s GuideBasic Checks Troubleshooting Your ComputerBacking Up Your Files ChapterFigure 3-1. AC Adapter and Power Cable Figure 3-2. Checking the BatteryChecking Connections Figure 3-4. I/O Panel Connectors for External Devices Look and ListenFigure 3-3. Checking an Optional Device Setup Options Table 3-1. Boot Routine IndicationsTable 3-2. System Error Messages Messages and Codesnnnn nnnn Table 3-2. System Error Messages continued3-6 Dell Inspiron 3000 Reference and Troubleshooting Guide nnnnSystem Beep Codes Table 3-2. System Error Messages continuedTable 3-3. Beep Codes 3-8 Dell Inspiron 3000 Reference and Troubleshooting GuideUsing Software Finding Software SolutionsInstalling and Configuring Software Error MessagesProgram Conflicts Input ErrorsMemory-Resident Programs Avoiding Interrupt Assignment ConflictsTroubleshooting Procedures Troubleshooting a Wet ComputerTable 3-4. IRQ Line Assignments continued Troubleshooting a Damaged Computer Troubleshooting a Power Failure Total Power Failure When Using the AC AdapterTotal Power Failure When Using a Battery No Power to a Part of the Computer Troubleshooting the Diskette DriveTroubleshooting the CD-ROM Drive Troubleshooting the Hard-Disk Drive 3-16 Dell Inspiron 3000 Reference and Troubleshooting GuideTroubleshooting an External Keyboard Troubleshooting Memory Troubleshooting the Built-In Display3-18 Dell Inspiron 3000 Reference and Troubleshooting Guide Troubleshooting an External Monitor Troubleshooting the Serial and Parallel Ports Troubleshooting the Basic I/O FunctionsTroubleshooting a Parallel Printer Troubleshooting a Serial I/O DeviceTroubleshooting the Infrared Port Troubleshooting the Touch PadTroubleshooting Audio Functions 3-24 Dell Inspiron 3000 Reference and Troubleshooting Guide When to Use the Dell Diagnostics Running the Dell DiagnosticsFeatures of the Dell Diagnostics ChapterBefore You Start Testing Starting the Dell DiagnosticsCompleting the Dell Diagnostics How to Use the Dell DiagnosticsFigure 4-1. Diagnostics Menu Confirming the System Configuration Information Figure 4-2. Main Screen of the Dell DiagnosticsSelect How to Use the MenuMain Menu Options SubtestTest Limits Under Subtest Select Under SubtestOptions Under Subtest About Under SubtestPause for User Response Maximum Errors AllowedNumber of Times to Repeat Tests Table 4-1. Option ParametersOutput Device for Error Messages Output Device for Status MessagesTest Limits Key-Help Tests in the Dell DiagnosticsAbout QuitTable 4-2. Dell Diagnostics Tests Table 4-2. Dell Diagnostics Tests continued Why Run a System Set Test? Error MessagesWhy Run a RAM Test? RAM Test GroupVideo Test Group SubtestsKeyboard Test Group Why Run a Video Test?Why Run a Keyboard Test? 4-14 Dell Inspiron 3000 Reference and Troubleshooting GuideDiskette Drives Test Group Why Run the Mouse Test?Mouse Test SubtestsHard-Disk Drives Non-SCSI Test Group Why Run a Diskette Drives Test?Why Run a Hard-Disk Drives Test? 4-16 Dell Inspiron 3000 Reference and Troubleshooting GuideSubtests Why Run an IDE CD ROM Drives Test?IDE CD ROM Drives Test Group SubtestsSerial/Infrared Ports Test Group Why Run a Serial/Infrared Ports Test?Why Run a Parallel Ports Test? Parallel Ports Test GroupSubtests Why Run an Audio Test?Audio Test Group Subtests4-20 Dell Inspiron 3000 Reference and Troubleshooting Guide Getting Help Technical AssistanceChapter Help Tools Table 5-1. Help ToolsDell Diagnostics Program Reference and Troubleshooting GuideCommercial Online Service AutoTech ServiceTechConnect BBS TechFax ServiceTechnical Support Service Automated Order-Status SystemProduct Information Problems With Your OrderReturning Items for Warranty Repair or Credit Before You CallFigure 5-1. Diagnostics Checklist Diagnostics ChecklistAccess Code Dell Contact Numbers1344 CountryInternational Table 5-2. International Dialing CodesAccess Code Country CityAustralia Table 5-2. International Dialing Codes continuedTable 5-3. Dell Contact Numbers AustriaCanada Table 5-3. Dell Contact Numbers continuedBrunei ChileFinland Table 5-3. Dell Contact Numbers continuedDenmark FranceIreland 5-12 Dell Inspiron 3000 Reference and Troubleshooting GuideTable 5-3. Dell Contact Numbers continued ItalyTechnical Support Dell Dimension systems only Fax Technical Support and Customer ServiceTechnical Support Dell Dimension systems only Penang, Malaysia Table 5-3. Dell Contact Numbers continuedMexico 5-14 Dell Inspiron 3000 Reference and Troubleshooting GuideTable 5-3. Dell Contact Numbers continued NetherlandsSouth Africa Table 5-3. Dell Contact Numbers continuedSingapore Southeast AsianSwitzerland 5-16 Dell Inspiron 3000 Reference and Troubleshooting GuideTable 5-3. Dell Contact Numbers continued TaiwanTechnical Specifications Table A-1. Technical SpecificationsAppendix A Table A-1. Technical Specifications continued Table A-1. Technical Specifications continued Audio controller . . . . . . . . . . . . . . . . . . Crystal 4237BDisplay SVGA continued Table A-1. Technical Specifications continuedA-4 Dell Inspiron 3000 Reference and Troubleshooting Guide Display XGATable A-1. Technical Specifications continued Main BatteryTouch Pad Table A-1. Technical Specifications continued Main Battery continuedA-6 Dell Inspiron 3000 Reference and Troubleshooting Guide Physical Dell Inspiron 3000 M166ST and M200ST Table A-1. Technical Specifications continuedAC Adapter Physical Dell Inspiron 3000 M233XTTable A-1. Technical Specifications continued A-8 Dell Inspiron 3000 Reference and Troubleshooting GuideEnvironmental Computer Appendix B Diagnostic Video TestsText Mode Character Test Video Memory TestCharacter Attributes Subtest 40 x Character Attributes Subtest 80 xCharacter Set Subtest 80 x Character Set Subtest 40 xText Mode Color Test Color Attributes Subtest 80 xTable B-1. Color Attributes 320 x 200 Graphics Mode Screens Text Mode Pages TestGraphics Mode Test 320 x 200 16-Color Graphics Mode Screen640 x 480 256-Color Graphics Mode Screen 640 x 480 16-Color Graphics Mode Screen320 x 200 256-Color Graphics Mode Screen 800 x 600 16-Color Graphics Mode ScreenSolid Colors Test B-6 Dell Inspiron 3000 Reference and Troubleshooting GuideRegulatory Notices Appendix CFCC Class B Notice U.S. Only If Problems Arise Type of ServiceTelephone Company Procedures Installation and LabelingEN 55022 Compliance Czech Republic Only CE NoticeCanadian Modem Requirements Class A ITE VCCI Notices Japan OnlyKorean Regulatory Notice Class B ITEUZNJX1/-5 Polish Center for Testing and Certification NoticeBXBSOJBXBHBOJBNJ 8ZNBHBOJB 1PMTLJFHP$FOUSVNNOM 024 Information Mexico Only Información para NOM 024 únicamente para MéxicoC-6 Dell Inspiron 3000 Reference and Troubleshooting Guide Limited One-Year Warranty U.S. and Canada Only Warranties and Return PolicyAppendix D Limited Three-Year Warranty U.S. and Canada Only Coverage During Year OneCoverage During Years Two and Three General“ Total Satisfaction” Return Policy U.S. and Canada Only D-4 Dell Inspiron 3000 Reference and Troubleshooting GuideIndex Page Page Page Page 6 Dell Inspiron 3000 Reference and Troubleshooting Guide Page 8 Dell Inspiron 3000 Reference and Troubleshooting Guide warranty information, ix, D-2warranty repair or credit warningsPostscript Imaging Specs For questions or problems with files contactDell Information Development Continued on BackPostscript Imaging Specs For questions or problems with files contactDell Information Development Donna Moore - Graphic Development Dell Computer Corporation 512