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Dell 3000 manual 551&$1 7528%/6+227,1, Zzzghoofrp, HOOä,QVSLURQŒ

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Dell 3000 manual 551&$1 7528%/6+227,1, Zzzghoofrp, HOOä,QVSLURQŒ

Contents

ZZZGHOOFRP 551&$1 7528%/6+227,1HOOä,QVSLURQŒ 1994-1997 Dell Computer Corporation. All rights reserved Information in this document is subject to change without noticeWhen Using Your Computer Safety InstructionsErgonomic Computing Habits When Removing or Installing Memory ModulesProtecting Against Electrostatic Discharge viii Preface Warranty and Return Policy InformationAbout This Guide Notational Conventions Other Documents You May NeedWarnings, Cautions, and Notes Typographical ConventionsExamples autoexec.bat and c\windows Page Chapter Customizing System Features ContentsChapter Introduction Chapter Troubleshooting Your Computer Chapter Running the Dell Diagnostics Tests in the Dell Diagnostics Error Messages RAM Test Group Chapter Getting Help Appendix B Appendix ARegulatory Notices Appendix CAppendix D IndexTables FiguresFigures DELL CONFIDENTIAL Preliminary 2/4/98xxiv DELL CONFIDENTIAL Preliminary 2/4/98Tables Table 3-1. Boot Routine Indications Table 3-2. System Error MessagesDELL CONFIDENTIAL Preliminary 2/4/98 xxvi DELL CONFIDENTIAL Preliminary 2/4/98Chapter IntroductionFigure 1-1. Front View of the Portable Computer Figure 1-2. Back View of the Portable Computer Hardware FeaturesPage Using the Power Button Software FeaturesAccessing Online Documentation Available OptionsGetting Help 1-6 Dell Inspiron 3000 Reference and Troubleshooting Guide System Utilities Customizing System FeaturesChapter Accessing the Setup Program Setup ProgramMain Menu Options Figure 2-1. Main Menu of Setup Program Quiet BootSystem Time System DateSystem Memory Figure 2-2. System Devices Menu of Setup ProgramExtended Memory System Devices Menu OptionsIDE Controller PS/2 MouseFDD Controller CD-ROM Drive SpeedAudio Figure 2-3. Security Menu of Setup ProgramSecurity Menu Options Set System Password System PasswordPassword on Boot Power Menu OptionsSmart CPU Mode Power Management ModeStandby Time-Out Suspend Time-OutBoot Menu Options Suspend ModeResume on Modem Ring Resume on Time of DayExit Menu Options Figure 2-5. Boot Menu of Setup ProgramGet Default Values Reinstalling Utilities and DriversFigure 2-6. Exit Menu of Setup Program Save Changes and ExitReinstalling Video Drivers Reinstalling Audio Drivers Reinstalling Touch Pad DriversReinstalling the Soft Wavetable Reinstalling Infrared Drivers4. Click Online System User’s Guide Reinstalling the System User’s GuideBacking Up Your Files Troubleshooting Your ComputerBasic Checks ChapterFigure 3-2. Checking the Battery Figure 3-1. AC Adapter and Power CableChecking Connections Look and Listen Figure 3-4. I/O Panel Connectors for External DevicesFigure 3-3. Checking an Optional Device Table 3-1. Boot Routine Indications Setup OptionsMessages and Codes Table 3-2. System Error Messagesnnnn 3-6 Dell Inspiron 3000 Reference and Troubleshooting Guide Table 3-2. System Error Messages continuednnnn nnnnTable 3-2. System Error Messages continued System Beep Codes3-8 Dell Inspiron 3000 Reference and Troubleshooting Guide Table 3-3. Beep CodesInstalling and Configuring Software Finding Software SolutionsUsing Software Error MessagesMemory-Resident Programs Input ErrorsProgram Conflicts Avoiding Interrupt Assignment ConflictsTroubleshooting a Wet Computer Troubleshooting ProceduresTable 3-4. IRQ Line Assignments continued Troubleshooting a Damaged Computer Total Power Failure When Using the AC Adapter Troubleshooting a Power FailureTotal Power Failure When Using a Battery Troubleshooting the Diskette Drive No Power to a Part of the ComputerTroubleshooting the CD-ROM Drive 3-16 Dell Inspiron 3000 Reference and Troubleshooting Guide Troubleshooting the Hard-Disk DriveTroubleshooting an External Keyboard Troubleshooting the Built-In Display Troubleshooting Memory3-18 Dell Inspiron 3000 Reference and Troubleshooting Guide Troubleshooting an External Monitor Troubleshooting the Basic I/O Functions Troubleshooting the Serial and Parallel PortsTroubleshooting a Serial I/O Device Troubleshooting a Parallel PrinterTroubleshooting the Touch Pad Troubleshooting the Infrared PortTroubleshooting Audio Functions 3-24 Dell Inspiron 3000 Reference and Troubleshooting Guide Features of the Dell Diagnostics Running the Dell DiagnosticsWhen to Use the Dell Diagnostics ChapterStarting the Dell Diagnostics Before You Start TestingHow to Use the Dell Diagnostics Completing the Dell DiagnosticsFigure 4-1. Diagnostics Menu Figure 4-2. Main Screen of the Dell Diagnostics Confirming the System Configuration InformationMain Menu Options How to Use the MenuSelect SubtestOptions Under Subtest Select Under SubtestTest Limits Under Subtest About Under SubtestNumber of Times to Repeat Tests Maximum Errors AllowedPause for User Response Table 4-1. Option ParametersOutput Device for Status Messages Output Device for Error MessagesTest Limits About Tests in the Dell DiagnosticsKey-Help QuitTable 4-2. Dell Diagnostics Tests Table 4-2. Dell Diagnostics Tests continued Why Run a RAM Test? Error MessagesWhy Run a System Set Test? RAM Test GroupSubtests Video Test GroupWhy Run a Keyboard Test? Why Run a Video Test?Keyboard Test Group 4-14 Dell Inspiron 3000 Reference and Troubleshooting GuideMouse Test Why Run the Mouse Test?Diskette Drives Test Group SubtestsWhy Run a Hard-Disk Drives Test? Why Run a Diskette Drives Test?Hard-Disk Drives Non-SCSI Test Group 4-16 Dell Inspiron 3000 Reference and Troubleshooting GuideIDE CD ROM Drives Test Group Why Run an IDE CD ROM Drives Test?Subtests SubtestsWhy Run a Parallel Ports Test? Why Run a Serial/Infrared Ports Test?Serial/Infrared Ports Test Group Parallel Ports Test GroupAudio Test Group Why Run an Audio Test?Subtests Subtests4-20 Dell Inspiron 3000 Reference and Troubleshooting Guide Technical Assistance Getting HelpChapter Table 5-1. Help Tools Help ToolsCommercial Online Service Reference and Troubleshooting GuideDell Diagnostics Program AutoTech ServiceTechnical Support Service TechFax ServiceTechConnect BBS Automated Order-Status SystemReturning Items for Warranty Repair or Credit Problems With Your OrderProduct Information Before You CallDiagnostics Checklist Figure 5-1. Diagnostics Checklist1344 Dell Contact NumbersAccess Code CountryAccess Code Table 5-2. International Dialing CodesInternational Country CityTable 5-3. Dell Contact Numbers Table 5-2. International Dialing Codes continuedAustralia AustriaBrunei Table 5-3. Dell Contact Numbers continuedCanada ChileDenmark Table 5-3. Dell Contact Numbers continuedFinland FranceTable 5-3. Dell Contact Numbers continued 5-12 Dell Inspiron 3000 Reference and Troubleshooting GuideIreland ItalyTechnical Support Dell Dimension systems only Penang, Malaysia Fax Technical Support and Customer ServiceTechnical Support Dell Dimension systems only Table 5-3. Dell Contact Numbers continuedTable 5-3. Dell Contact Numbers continued 5-14 Dell Inspiron 3000 Reference and Troubleshooting GuideMexico NetherlandsSingapore Table 5-3. Dell Contact Numbers continuedSouth Africa Southeast AsianTable 5-3. Dell Contact Numbers continued 5-16 Dell Inspiron 3000 Reference and Troubleshooting GuideSwitzerland TaiwanTable A-1. Technical Specifications Technical SpecificationsAppendix A Table A-1. Technical Specifications continued Audio controller . . . . . . . . . . . . . . . . . . Crystal 4237B Table A-1. Technical Specifications continuedA-4 Dell Inspiron 3000 Reference and Troubleshooting Guide Table A-1. Technical Specifications continuedDisplay SVGA continued Display XGAMain Battery Table A-1. Technical Specifications continuedTouch Pad Main Battery continued Table A-1. Technical Specifications continuedA-6 Dell Inspiron 3000 Reference and Troubleshooting Guide AC Adapter Table A-1. Technical Specifications continuedPhysical Dell Inspiron 3000 M166ST and M200ST Physical Dell Inspiron 3000 M233XTA-8 Dell Inspiron 3000 Reference and Troubleshooting Guide Table A-1. Technical Specifications continuedEnvironmental Computer Text Mode Character Test Diagnostic Video TestsAppendix B Video Memory TestCharacter Set Subtest 80 x Character Attributes Subtest 80 xCharacter Attributes Subtest 40 x Character Set Subtest 40 xColor Attributes Subtest 80 x Text Mode Color TestTable B-1. Color Attributes Graphics Mode Test Text Mode Pages Test320 x 200 Graphics Mode Screens 320 x 200 16-Color Graphics Mode Screen320 x 200 256-Color Graphics Mode Screen 640 x 480 16-Color Graphics Mode Screen640 x 480 256-Color Graphics Mode Screen 800 x 600 16-Color Graphics Mode ScreenB-6 Dell Inspiron 3000 Reference and Troubleshooting Guide Solid Colors TestAppendix C Regulatory NoticesFCC Class B Notice U.S. Only Telephone Company Procedures Type of ServiceIf Problems Arise Installation and LabelingCE Notice EN 55022 Compliance Czech Republic OnlyCanadian Modem Requirements Korean Regulatory Notice VCCI Notices Japan OnlyClass A ITE Class B ITEBXBSOJBXBHBOJBNJ Polish Center for Testing and Certification NoticeUZNJX1/-5 8ZNBHBOJB 1PMTLJFHP$FOUSVNInformación para NOM 024 únicamente para México NOM 024 Information Mexico OnlyC-6 Dell Inspiron 3000 Reference and Troubleshooting Guide Warranties and Return Policy Limited One-Year Warranty U.S. and Canada OnlyAppendix D Coverage During Year One Limited Three-Year Warranty U.S. and Canada OnlyGeneral Coverage During Years Two and ThreeD-4 Dell Inspiron 3000 Reference and Troubleshooting Guide “ Total Satisfaction” Return Policy U.S. and Canada OnlyIndex Page Page Page Page 6 Dell Inspiron 3000 Reference and Troubleshooting Guide Page warranty repair or credit warranty information, ix, D-28 Dell Inspiron 3000 Reference and Troubleshooting Guide warningsDell Information Development For questions or problems with files contactPostscript Imaging Specs Continued on BackDell Information Development For questions or problems with files contactPostscript Imaging Specs Donna Moore - Graphic Development Dell Computer Corporation 512