Dell 3000 manual Total Satisfaction Return Policy U.S. and Canada Only

“Total Satisfaction” Return Policy (U.S. and Canada Only)

If you are an end-user customer who bought products directly from a Dell company, you may return them to Dell up to 30 days from the date of invoice for a refund of the product purchase price if already paid. This refund will not include any shipping and handling charges shown on your invoice. If you are an organization who bought the products from Dell under a written agreement with Dell, there may be different terms for the return of products under this policy, based on your agreement with Dell. To return products, you must call Dell Customer Service (at the telephone number listed in the chapter titled “Getting Help” in your Reference and Troubleshooting Guide or the section titled “Contacting Dell” in your online System User’s Guide) to receive a Credit Return Authorization Number. You must ship the products to Dell in their original packaging, prepay ship- ping charges, and insure the shipment or accept the risk of loss or damage during shipment. You may return soft- ware for refund or credit only if the sealed package containing the diskette(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the man- uals, diskette(s), CD(s), power cables, and other items included with a product must be returned with it.

This “Total Satisfaction” Return Policy does not apply to DellWare products, which may be returned under DellWare’s then-current return policy.

D-4 Dell Inspiron 3000 Reference and Troubleshooting Guide