Dell 3000 manual 1. Help Tools

before you call Dell for technical assistance. Find the Express Service Code icon in the Dell Accesso- ries folder. Double-click the icon and follow the directions.

When prompted by Dell’s automated telephone sys- tem, enter the express service code to route your call directly to the proper support personnel.

NOTE: Dell’s Express Service may not be available in all countries.

For instructions on using the technical support ser- vice, see “Technical Support Service” and “Before You Call” found later in this chapter.

Help Tools

Dell provides a number of tools to assist you. Table 5-1 lists subjects you may want information about, tasks you may want to perform, and the tool(s) you can use for help. Each tool is described later in this section.

Table 5-1. Help Tools

Subject or Task Tool

BIOS revisions

Frequently asked questions

Information about Dell, its products, and its service and support policies

Installation instructions

Interrupt maps

Ordering parts

Software update information

Technical notes on system compatibility and revisions

Technical training class information

Technical specifications

Troubleshooting, step-by-step instructions

Unresolved problems requiring assistance from a Dell technician

TechConnect BBS

Dell Q&A, AutoTech service

TechFax service, TechConnect BBS, World Wide Web on the Internet

Online System User’s Guide, Reference and Troubleshoot- ing Guide, technical support service, AutoTech service

TechFax service

Technical support service, TechConnect BBS

TechFax service

TechFax service

TechFax service

TechFax service, online System User’s Guide , Reference and Troubleshooting Guide

Reference and Troubleshooting Guide, Dell Diagnostics program, AutoTech service

Technical support service, TechConnect BBS

NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User’s Guide .

5-2 Dell Inspiron 3000 Reference and Troubleshooting Guide