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Dell 3000 manual DELL CONFIDENTIAL Preliminary 2/4/98, xxiv

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DELL CONFIDENTIAL Preliminary 2/4/98

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Dell 3000 manual DELL CONFIDENTIAL Preliminary 2/4/98, xxiv

Contents

HOOä,QVSLURQŒ 551&$1 7528%/6+227,1ZZZGHOOFRP Information in this document is subject to change without notice 1994-1997 Dell Computer Corporation. All rights reservedSafety Instructions When Using Your ComputerWhen Removing or Installing Memory Modules Ergonomic Computing HabitsProtecting Against Electrostatic Discharge viii About This Guide Warranty and Return Policy InformationPreface Other Documents You May Need Notational ConventionsWarnings, Cautions, and Notes Typographical ConventionsExamples autoexec.bat and c\windows Page Chapter Introduction ContentsChapter Customizing System Features Chapter Troubleshooting Your Computer Chapter Running the Dell Diagnostics Tests in the Dell Diagnostics Error Messages RAM Test Group Chapter Getting Help Appendix A Appendix BAppendix C Regulatory NoticesAppendix D IndexFigures TablesDELL CONFIDENTIAL Preliminary 2/4/98 FiguresDELL CONFIDENTIAL Preliminary 2/4/98 xxivDELL CONFIDENTIAL Preliminary 2/4/98 Table 3-1. Boot Routine Indications Table 3-2. System Error MessagesTables DELL CONFIDENTIAL Preliminary 2/4/98 xxviFigure 1-1. Front View of the Portable Computer IntroductionChapter Hardware Features Figure 1-2. Back View of the Portable ComputerPage Software Features Using the Power ButtonAccessing Online Documentation Available OptionsGetting Help 1-6 Dell Inspiron 3000 Reference and Troubleshooting Guide Chapter Customizing System FeaturesSystem Utilities Main Menu Options Setup ProgramAccessing the Setup Program Quiet Boot Figure 2-1. Main Menu of Setup ProgramSystem Time System DateFigure 2-2. System Devices Menu of Setup Program System MemoryExtended Memory System Devices Menu OptionsPS/2 Mouse IDE ControllerFDD Controller CD-ROM Drive SpeedSecurity Menu Options Figure 2-3. Security Menu of Setup ProgramAudio System Password Set System PasswordPassword on Boot Power Menu OptionsPower Management Mode Smart CPU ModeStandby Time-Out Suspend Time-OutSuspend Mode Boot Menu OptionsResume on Modem Ring Resume on Time of DayFigure 2-5. Boot Menu of Setup Program Exit Menu OptionsReinstalling Utilities and Drivers Get Default ValuesFigure 2-6. Exit Menu of Setup Program Save Changes and ExitReinstalling Video Drivers Reinstalling Touch Pad Drivers Reinstalling Audio DriversReinstalling the Soft Wavetable Reinstalling Infrared DriversReinstalling the System User’s Guide 4. Click Online System User’s GuideTroubleshooting Your Computer Backing Up Your FilesBasic Checks ChapterChecking Connections Figure 3-1. AC Adapter and Power CableFigure 3-2. Checking the Battery Figure 3-3. Checking an Optional Device Figure 3-4. I/O Panel Connectors for External DevicesLook and Listen Setup Options Table 3-1. Boot Routine Indicationsnnnn Table 3-2. System Error MessagesMessages and Codes Table 3-2. System Error Messages continued 3-6 Dell Inspiron 3000 Reference and Troubleshooting Guidennnn nnnnSystem Beep Codes Table 3-2. System Error Messages continuedTable 3-3. Beep Codes 3-8 Dell Inspiron 3000 Reference and Troubleshooting GuideFinding Software Solutions Installing and Configuring SoftwareUsing Software Error MessagesInput Errors Memory-Resident ProgramsProgram Conflicts Avoiding Interrupt Assignment ConflictsTable 3-4. IRQ Line Assignments continued Troubleshooting ProceduresTroubleshooting a Wet Computer Troubleshooting a Damaged Computer Troubleshooting a Power Failure Total Power Failure When Using the AC AdapterTotal Power Failure When Using a Battery Troubleshooting the CD-ROM Drive No Power to a Part of the ComputerTroubleshooting the Diskette Drive Troubleshooting the Hard-Disk Drive 3-16 Dell Inspiron 3000 Reference and Troubleshooting GuideTroubleshooting an External Keyboard 3-18 Dell Inspiron 3000 Reference and Troubleshooting Guide Troubleshooting MemoryTroubleshooting the Built-In Display Troubleshooting an External Monitor Troubleshooting the Serial and Parallel Ports Troubleshooting the Basic I/O FunctionsTroubleshooting a Parallel Printer Troubleshooting a Serial I/O DeviceTroubleshooting the Infrared Port Troubleshooting the Touch PadTroubleshooting Audio Functions 3-24 Dell Inspiron 3000 Reference and Troubleshooting Guide Running the Dell Diagnostics Features of the Dell DiagnosticsWhen to Use the Dell Diagnostics ChapterBefore You Start Testing Starting the Dell DiagnosticsFigure 4-1. Diagnostics Menu Completing the Dell DiagnosticsHow to Use the Dell Diagnostics Confirming the System Configuration Information Figure 4-2. Main Screen of the Dell DiagnosticsHow to Use the Menu Main Menu OptionsSelect SubtestSelect Under Subtest Options Under SubtestTest Limits Under Subtest About Under SubtestMaximum Errors Allowed Number of Times to Repeat TestsPause for User Response Table 4-1. Option ParametersTest Limits Output Device for Error MessagesOutput Device for Status Messages Tests in the Dell Diagnostics AboutKey-Help QuitTable 4-2. Dell Diagnostics Tests Table 4-2. Dell Diagnostics Tests continued Error Messages Why Run a RAM Test?Why Run a System Set Test? RAM Test GroupVideo Test Group SubtestsWhy Run a Video Test? Why Run a Keyboard Test?Keyboard Test Group 4-14 Dell Inspiron 3000 Reference and Troubleshooting GuideWhy Run the Mouse Test? Mouse TestDiskette Drives Test Group SubtestsWhy Run a Diskette Drives Test? Why Run a Hard-Disk Drives Test?Hard-Disk Drives Non-SCSI Test Group 4-16 Dell Inspiron 3000 Reference and Troubleshooting GuideWhy Run an IDE CD ROM Drives Test? IDE CD ROM Drives Test GroupSubtests SubtestsWhy Run a Serial/Infrared Ports Test? Why Run a Parallel Ports Test?Serial/Infrared Ports Test Group Parallel Ports Test GroupWhy Run an Audio Test? Audio Test GroupSubtests Subtests4-20 Dell Inspiron 3000 Reference and Troubleshooting Guide Chapter Getting HelpTechnical Assistance Help Tools Table 5-1. Help ToolsReference and Troubleshooting Guide Commercial Online ServiceDell Diagnostics Program AutoTech ServiceTechFax Service Technical Support ServiceTechConnect BBS Automated Order-Status SystemProblems With Your Order Returning Items for Warranty Repair or CreditProduct Information Before You CallFigure 5-1. Diagnostics Checklist Diagnostics ChecklistDell Contact Numbers 1344Access Code CountryTable 5-2. International Dialing Codes Access CodeInternational Country CityTable 5-2. International Dialing Codes continued Table 5-3. Dell Contact NumbersAustralia AustriaTable 5-3. Dell Contact Numbers continued BruneiCanada ChileTable 5-3. Dell Contact Numbers continued DenmarkFinland France5-12 Dell Inspiron 3000 Reference and Troubleshooting Guide Table 5-3. Dell Contact Numbers continuedIreland ItalyFax Technical Support and Customer Service Technical Support Dell Dimension systems only Penang, MalaysiaTechnical Support Dell Dimension systems only Table 5-3. Dell Contact Numbers continued5-14 Dell Inspiron 3000 Reference and Troubleshooting Guide Table 5-3. Dell Contact Numbers continuedMexico NetherlandsTable 5-3. Dell Contact Numbers continued SingaporeSouth Africa Southeast Asian5-16 Dell Inspiron 3000 Reference and Troubleshooting Guide Table 5-3. Dell Contact Numbers continuedSwitzerland TaiwanAppendix A Technical SpecificationsTable A-1. Technical Specifications Table A-1. Technical Specifications continued Table A-1. Technical Specifications continued Audio controller . . . . . . . . . . . . . . . . . . Crystal 4237BTable A-1. Technical Specifications continued A-4 Dell Inspiron 3000 Reference and Troubleshooting GuideDisplay SVGA continued Display XGATouch Pad Table A-1. Technical Specifications continuedMain Battery A-6 Dell Inspiron 3000 Reference and Troubleshooting Guide Table A-1. Technical Specifications continuedMain Battery continued Table A-1. Technical Specifications continued AC AdapterPhysical Dell Inspiron 3000 M166ST and M200ST Physical Dell Inspiron 3000 M233XTEnvironmental Computer Table A-1. Technical Specifications continuedA-8 Dell Inspiron 3000 Reference and Troubleshooting Guide Diagnostic Video Tests Text Mode Character TestAppendix B Video Memory TestCharacter Attributes Subtest 80 x Character Set Subtest 80 xCharacter Attributes Subtest 40 x Character Set Subtest 40 xTable B-1. Color Attributes Text Mode Color TestColor Attributes Subtest 80 x Text Mode Pages Test Graphics Mode Test320 x 200 Graphics Mode Screens 320 x 200 16-Color Graphics Mode Screen640 x 480 16-Color Graphics Mode Screen 320 x 200 256-Color Graphics Mode Screen640 x 480 256-Color Graphics Mode Screen 800 x 600 16-Color Graphics Mode ScreenSolid Colors Test B-6 Dell Inspiron 3000 Reference and Troubleshooting GuideFCC Class B Notice U.S. Only Regulatory NoticesAppendix C Type of Service Telephone Company ProceduresIf Problems Arise Installation and LabelingCanadian Modem Requirements EN 55022 Compliance Czech Republic OnlyCE Notice VCCI Notices Japan Only Korean Regulatory NoticeClass A ITE Class B ITEPolish Center for Testing and Certification Notice BXBSOJBXBHBOJBNJUZNJX1/-5 8ZNBHBOJB 1PMTLJFHP$FOUSVNC-6 Dell Inspiron 3000 Reference and Troubleshooting Guide NOM 024 Information Mexico OnlyInformación para NOM 024 únicamente para México Appendix D Limited One-Year Warranty U.S. and Canada OnlyWarranties and Return Policy Limited Three-Year Warranty U.S. and Canada Only Coverage During Year OneCoverage During Years Two and Three General“ Total Satisfaction” Return Policy U.S. and Canada Only D-4 Dell Inspiron 3000 Reference and Troubleshooting GuideIndex Page Page Page Page 6 Dell Inspiron 3000 Reference and Troubleshooting Guide Page warranty information, ix, D-2 warranty repair or credit8 Dell Inspiron 3000 Reference and Troubleshooting Guide warningsFor questions or problems with files contact Dell Information DevelopmentPostscript Imaging Specs Continued on BackFor questions or problems with files contact Dell Information DevelopmentPostscript Imaging Specs Donna Moore - Graphic Development Dell Computer Corporation 512