If it still does not work, you can eliminate the software setup as the cause of the problem.
Another possible cause for errors is a problem with the external device itself. Use the documentation that came with the peripheral to troubleshoot it and confirm that it is working properly. (Most printers have a
After you eliminate incorrect system configuration infor- mation settings, peripheral malfunctions, and software errors as potential causes of port problems, you can run the subtests in the Parallel Ports test group to check your hardware. Although the following symptoms can be caused by faulty peripherals or software errors, they might also suggest a port problem:
•If a peripheral works intermittently, or produces intermittent errors, the port may be faulty.
•If the computer displays an error message that is related to the external device connected to a port, but corrections to the device do not resolve the error, run the appropriate subtest in the Parallel Ports test group.
•If your software and the diagnostics do not recognize that you have a parallel port, you should check the Parallel Port option in the System Devices menu of the Setup program, and if necessary, run the appro- priate subtest in the Parallel Ports test group.
Subtests
The four subtests in the Parallel Ports test group confirm the following port functions:
•Parallel Internal Test
Checks several internal functions of the parallel port
•Parallel External Loopback Test
Tests the functionality of the control lines through an external loopback connector, if an external loopback connector is available
•Parallel External Interrupt Test
Tests the parallel port’s ability to generate interrupts from all possible sources, if an external loopback connector is available
•Parallel Printer Pattern Test
Tests whether the port(s) can retain data, print text on a printer, and generate interrupts
Audio Test Group
The subtests in the Audio test group check the functions of the audio controller and the computer’s recording and playback features.
Why Run an Audio Test?
If you do not hear sounds from your
•DMA channel: 1
•IRQ line: 5
•Port address: 220h
If necessary, change the resource settings in your operat- ing system or sound application to match these default settings.
If you still do not hear sound when you expect to, run the Audio test group.
NOTE: Before running the Audio test group, make sure to enable the
Subtests
The six subtests in the Audio test group confirm the fol- lowing functions:
•Software Reset Test
Checks for the presence of an active audio controller in your system
•Interrupt Test
Checks whether the audio controller is generating an interrupt on the IRQ line configured for that controller
•DMA Test
Tests for the presence of a DMA channel on the sys- tem chip set, and determines if the DMA controller and the audio controller can exchange signals
Running the Dell Diagnostics |