Dell 3000 manual Warranties and Return Policy, Appendix D

Appendix D

Warranties and Return Policy

Dell systems come with either a one-year limited war- ranty or a three-year limited warranty. The standard limited one-year and three-year warranties for systems purchased in the U.S. and Canada are included in the fol- lowing subsections. However, your actual limited warranty statement is noted on your invoice and included in the documentation accompanying your system.

Limited One-Year Warranty (U.S. and Canada Only)

Dell Computer Corporation (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry- standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The warranty term is one year beginning on the date of invoice, as further described in the following text.

Damage due to shipping the products to you is covered under this warranty. Otherwise, this warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preven- tive maintenance, and problems caused by use of parts and components not supplied by Dell.

This warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell’s system integration department; accesso- ries or parts that are not installed in the Dell factory; or DellWare products. Monitors, keyboards, and mice that

are Dell-branded or that are included on Dell’s standard price list are covered under this warranty; all other moni- tors, keyboards, and mice (including those sold through the DellWare program) are not covered.

Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility. To request warranty service, you must call Dell’s Customer Technical Support within the warranty period. Refer to the chapter titled “Getting Help” in your Diagnostics and Troubleshooting Guide or the section titled “Contacting Dell” in your online System User’s Guide to find the appropriate telephone number for obtaining customer assistance. If warranty service is required, Dell will issue a Return Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the ship- ment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you (freight prepaid) if you use an address in the continental U.S. or Canada, where applicable. Ship- ments to other locations will be made freight collect.

NOTE: Before you ship the product(s) to Dell, back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards.

Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manu- facturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a prod- uct, its warranty term is not extended.

DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDI- TIONAS OR MERCHANTABILITY AND FITNESS

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