Getting Help | Dell 3000 specification

•Memory modules (16-, 32-, and 64-MB capacities)

•Carrying cases

•Auto adapter

•Microphone

•External speakers

•Headphones

Instructions for connecting or installing these options are contained in the online System User’s Guide or are included in the upgrade kit you received from Dell.

Getting Help

If at any time you don’t understand a procedure described in this guide, or if your computer does not perform as expected, Dell provides a number of tools to help you. For more information, see Chapter 5, “Getting Help.”

Introduction 1-5

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Dell 3000 manual Getting Help

Contents

551&$1 7528%/6+227,1 Page When Using Your Computer Safety Instructions Ergonomic Computing Habits When Removing or Installing Memory Modules Protecting Against Electrostatic Discharge Viii Warranty and Return Policy Information PrefaceAbout This Guide Other Documents You May Need Notational ConventionsTypographical Conventions Examples autoexec.bat and c\windows Xii Contents Chapter Troubleshooting Your Computer Chapter Running the Dell Diagnostics Xvi Chapter Getting Help Xviii Appendix C Regulatory Notices Figures Dell Confidential Preliminary 2/4/98 Xxiv Xxv Xxvi Front View of the Portable Computer Introduction Back View of the Portable Computer Hardware Features Introduction Available Options Software FeaturesUsing the Power Button Accessing Online Documentation Getting Help Dell Inspiron 3000 Reference and Troubleshooting Guide System Utilities Customizing System Features Setup Program Accessing the Setup ProgramMain Menu Options Floppy Drive Quiet BootSystem Time System Date System Memory Extended MemorySystem Devices Menu Options CD-ROM Drive Speed PS/2 MouseIDE Controller FDD Controller Security Menu Options Audio Power Menu Options System PasswordSet System Password Password on Boot Suspend Time-Out Power Management ModeSmart CPU Mode Standby Time-Out Resume on Time of Day Suspend ModeBoot Menu Options Resume on Modem Ring Exit Menu Options Boot Menu of Setup Program Reinstalling Utilities and Drivers Adapter Type box, click the Change Button Reinstalling Video DriversClick the Settings tab Click the Advanced Properties button Double-click the Display icon Reinstalling Infrared Drivers Reinstalling Touch Pad DriversReinstalling Audio Drivers Reinstalling the Soft Wavetable Click Technical Information, and then click Documentation Reinstalling the System User’s GuideClick the Service and Support icon When prompted, save the file to your hard-disk drive Is your computer wet or damaged? Troubleshooting Your ComputerBacking Up Your Files Basic Checks Did you receive a system message or beep code? Checking Connections Checking an Optional Device Look and Listen Boot Routine Indications Setup Options Messages and Codes System Error Messages Faulty Ter 5, Getting Help Cmos System Beep Codes Beep Codes Error Messages Finding Software SolutionsInstalling and Configuring Software Using Software Avoiding Interrupt Assignment Conflicts Input ErrorsMemory-Resident Programs Program Conflicts Troubleshooting a Wet Computer Troubleshooting Procedures Troubleshooting a Damaged Computer Total Power Failure When Using the AC Adapter Troubleshooting a Power Failure Call Dell for technical assistance Total Power Failure When Using a BatteryIs the battery status indicator blinking? Yes. Go to step Use the AC adapter to fully charge the battery Does the computer display a drive error message? No Power to a Part of the ComputerTroubleshooting the Diskette Drive Troubleshooting the CD-ROM Drive Troubleshooting the Hard-Disk Drive Does the computer recognize the external keyboard? Troubleshooting an External Keyboard Troubleshooting the Built-In Display Troubleshooting Memory Is an external monitor connected to the computer? Troubleshooting an External Monitor Troubleshooting the Basic I/O Functions Troubleshooting the Serial and Parallel Ports Attempt another print operation on the parallel printer Troubleshooting a Parallel PrinterTroubleshooting a Serial I/O Device Change the necessary statements in the start-up files Troubleshooting the Touch Pad Troubleshooting the Infrared Port Troubleshooting Audio Functions Dell Inspiron 3000 Reference and Troubleshooting Guide Running the Dell Diagnostics Features of the Dell DiagnosticsWhen to Use the Dell Diagnostics Before You Start Testing Starting the Dell DiagnosticsInstall a CD-ROM drive in the options bay How to Use the Dell Diagnostics Completing the Dell Diagnostics Confirming the System Configuration Information Select How to Use the MenuMain Menu Options Run Options Option Parameters Maximum Errors AllowedNumber of Times to Repeat Tests Pause for User Response Output Device for Error Messages Output Device for Status MessagesTest Limits Quit Tests in the Dell DiagnosticsAbout Key-Help RAM Dell Diagnostics Tests Dell Diagnostics Tests Error Messages RAM Test GroupSystem Set Test Group Video Test Group Why Run a Video Test? Why Run a Keyboard Test?Keyboard Test Group Why Run the Mouse Test? Mouse TestDiskette Drives Test Group Why Run a Diskette Drives Test? Why Run a Hard-Disk Drives Test?Hard-Disk Drives Non-SCSI Test Group IDE CD ROM Drives Test Group Why Run an IDE CD ROM Drives Test? Parallel Ports Test Group Why Run a Serial/Infrared Ports Test?Why Run a Parallel Ports Test? Serial/Infrared Ports Test Group Audio Test Group Why Run an Audio Test? Dell Inspiron 3000 Reference and Troubleshooting Guide Review the Dell Q&A Run the diagnostics for your Dell computerGetting Help Technical Assistance Help Tools Help Tools AutoTech Service Reference and Troubleshooting GuideCommercial Online Service Dell Diagnostics Program Automated Order-Status System TechFax ServiceTechnical Support Service TechConnect BBS Before You Call Problems With Your OrderReturning Items for Warranty Repair or Credit Product Information Diagnostics Checklist Diagnostics Checklist 1344 Dell Contact Numbers International Dialing Codes Belgium Dell Contact NumbersAustralia Austria China BruneiCanada Chile Germany DenmarkFinland France Korea IrelandItaly Japan Malaysia Latin AmericaLuxembourg Macau Norway MexicoNetherlands New Zealand Pacific Countries SingaporeSouth Africa Southeast Asian Switzerland TaiwanThailand Table A-1. Technical Specifications Technical Specifications Sdram Audio Display XGA Touch Pad Table A-1. Technical Specifications AC Adapter Environmental Computer Video Hardware Test Diagnostic Video TestsText Mode Character Test Video Memory Test Character Set Subtest 40 x Character Attributes Subtest 80 xCharacter Set Subtest 80 x Character Attributes Subtest 40 x Text Mode Color Test Color Attributes Subtest 80 xTable B-1. Color Attributes Graphics Mode Test Text Mode Pages Test Color Palettes Test Solid Colors Test FCC Class B Notice U.S. Only Regulatory Notices IC Notice Canada Only Modem Requirements EN 55022 Compliance Czech Republic Only CE NoticeCanadian Modem Requirements Korean Regulatory Notice Vcci Notices Japan Only 8ZNBHBOJB 1PMTLJFHP$FOUSVN Polish Center for Testing and Certification Notice NOM 024 Information Mexico Only Warranties and Return Policy Limited One-Year Warranty U.S. and Canada Only Coverage During Year One Limited Three-Year Warranty U.S. and Canada Only General Coverage During Years Two and Three Total Satisfaction Return Policy U.S. and Canada Only Index Dell Inspiron 3000 Reference and Troubleshooting Guide Help tools TechFax service, 5-4 user’s documentation Dell Inspiron 3000 Reference and Troubleshooting Guide Post Dell Inspiron 3000 Reference and Troubleshooting Guide Index XGA display Dell Information Development File Names &