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Dell 3000 manual Introduction, Chapter, 1. Front View of the Portable Computer

Models: 3000

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Chapter 1

Introduction

The Dell® Inspiron™ 3000 is an expandable, multi- media portable computer designed around the Intel® Pentium® microprocessor with MMX™ technology and Peripheral Component Interconnect (PCI) technology.

This chapter describes the major hardware and software features of your computer, provides information about accessing the online documentation, and tells you where to find help when needed.

display

display latch

status display panel

display close/suspend button

microphone

speakers (2)

keyboard

touch pad

touch pad buttons (2)

display release

indicator light

power button

options bay

charge gauge button main battery

Figure 1-1. Front View of the Portable Computer

Introduction 1-1

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Dell 3000 manual Introduction, Chapter, 1. Front View of the Portable Computer

Contents

HOOä,QVSLURQŒ 551&$1 7528%/6+227,1ZZZGHOOFRP 1994-1997 Dell Computer Corporation. All rights reserved Information in this document is subject to change without noticeWhen Using Your Computer Safety InstructionsErgonomic Computing Habits When Removing or Installing Memory ModulesProtecting Against Electrostatic Discharge viii About This Guide Warranty and Return Policy InformationPreface Typographical Conventions Other Documents You May NeedNotational Conventions Warnings, Cautions, and NotesExamples autoexec.bat and c\windows Page Chapter Introduction ContentsChapter Customizing System Features Chapter Troubleshooting Your Computer Chapter Running the Dell Diagnostics Tests in the Dell Diagnostics Error Messages RAM Test Group Chapter Getting Help Appendix B Appendix AIndex Appendix CRegulatory Notices Appendix DTables FiguresFigures DELL CONFIDENTIAL Preliminary 2/4/98xxiv DELL CONFIDENTIAL Preliminary 2/4/98DELL CONFIDENTIAL Preliminary 2/4/98 Table 3-1. Boot Routine Indications Table 3-2. System Error MessagesTables xxvi DELL CONFIDENTIAL Preliminary 2/4/98Figure 1-1. Front View of the Portable Computer IntroductionChapter Figure 1-2. Back View of the Portable Computer Hardware FeaturesPage Available Options Software FeaturesUsing the Power Button Accessing Online DocumentationGetting Help 1-6 Dell Inspiron 3000 Reference and Troubleshooting Guide Chapter Customizing System FeaturesSystem Utilities Main Menu Options Setup ProgramAccessing the Setup Program System Date Quiet BootFigure 2-1. Main Menu of Setup Program System TimeSystem Devices Menu Options Figure 2-2. System Devices Menu of Setup ProgramSystem Memory Extended MemoryCD-ROM Drive Speed PS/2 MouseIDE Controller FDD ControllerSecurity Menu Options Figure 2-3. Security Menu of Setup ProgramAudio Power Menu Options System PasswordSet System Password Password on BootSuspend Time-Out Power Management ModeSmart CPU Mode Standby Time-OutResume on Time of Day Suspend ModeBoot Menu Options Resume on Modem RingExit Menu Options Figure 2-5. Boot Menu of Setup ProgramSave Changes and Exit Reinstalling Utilities and DriversGet Default Values Figure 2-6. Exit Menu of Setup ProgramReinstalling Video Drivers Reinstalling Infrared Drivers Reinstalling Touch Pad DriversReinstalling Audio Drivers Reinstalling the Soft Wavetable4. Click Online System User’s Guide Reinstalling the System User’s GuideChapter Troubleshooting Your ComputerBacking Up Your Files Basic ChecksChecking Connections Figure 3-1. AC Adapter and Power CableFigure 3-2. Checking the Battery Figure 3-3. Checking an Optional Device Figure 3-4. I/O Panel Connectors for External DevicesLook and Listen Table 3-1. Boot Routine Indications Setup Optionsnnnn Table 3-2. System Error MessagesMessages and Codes nnnn Table 3-2. System Error Messages continued3-6 Dell Inspiron 3000 Reference and Troubleshooting Guide nnnnTable 3-2. System Error Messages continued System Beep Codes3-8 Dell Inspiron 3000 Reference and Troubleshooting Guide Table 3-3. Beep CodesError Messages Finding Software SolutionsInstalling and Configuring Software Using SoftwareAvoiding Interrupt Assignment Conflicts Input ErrorsMemory-Resident Programs Program ConflictsTable 3-4. IRQ Line Assignments continued Troubleshooting ProceduresTroubleshooting a Wet Computer Troubleshooting a Damaged Computer Total Power Failure When Using the AC Adapter Troubleshooting a Power FailureTotal Power Failure When Using a Battery Troubleshooting the CD-ROM Drive No Power to a Part of the ComputerTroubleshooting the Diskette Drive 3-16 Dell Inspiron 3000 Reference and Troubleshooting Guide Troubleshooting the Hard-Disk DriveTroubleshooting an External Keyboard 3-18 Dell Inspiron 3000 Reference and Troubleshooting Guide Troubleshooting MemoryTroubleshooting the Built-In Display Troubleshooting an External Monitor Troubleshooting the Basic I/O Functions Troubleshooting the Serial and Parallel PortsTroubleshooting a Serial I/O Device Troubleshooting a Parallel PrinterTroubleshooting the Touch Pad Troubleshooting the Infrared PortTroubleshooting Audio Functions 3-24 Dell Inspiron 3000 Reference and Troubleshooting Guide Chapter Running the Dell DiagnosticsFeatures of the Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics Before You Start TestingFigure 4-1. Diagnostics Menu Completing the Dell DiagnosticsHow to Use the Dell Diagnostics Figure 4-2. Main Screen of the Dell Diagnostics Confirming the System Configuration InformationSubtest How to Use the MenuMain Menu Options SelectAbout Under Subtest Select Under SubtestOptions Under Subtest Test Limits Under SubtestTable 4-1. Option Parameters Maximum Errors AllowedNumber of Times to Repeat Tests Pause for User ResponseTest Limits Output Device for Error MessagesOutput Device for Status Messages Quit Tests in the Dell DiagnosticsAbout Key-HelpTable 4-2. Dell Diagnostics Tests Table 4-2. Dell Diagnostics Tests continued RAM Test Group Error MessagesWhy Run a RAM Test? Why Run a System Set Test?Subtests Video Test Group4-14 Dell Inspiron 3000 Reference and Troubleshooting Guide Why Run a Video Test?Why Run a Keyboard Test? Keyboard Test GroupSubtests Why Run the Mouse Test?Mouse Test Diskette Drives Test Group4-16 Dell Inspiron 3000 Reference and Troubleshooting Guide Why Run a Diskette Drives Test?Why Run a Hard-Disk Drives Test? Hard-Disk Drives Non-SCSI Test GroupSubtests Why Run an IDE CD ROM Drives Test?IDE CD ROM Drives Test Group SubtestsParallel Ports Test Group Why Run a Serial/Infrared Ports Test?Why Run a Parallel Ports Test? Serial/Infrared Ports Test GroupSubtests Why Run an Audio Test?Audio Test Group Subtests4-20 Dell Inspiron 3000 Reference and Troubleshooting Guide Chapter Getting HelpTechnical Assistance Table 5-1. Help Tools Help ToolsAutoTech Service Reference and Troubleshooting GuideCommercial Online Service Dell Diagnostics ProgramAutomated Order-Status System TechFax ServiceTechnical Support Service TechConnect BBSBefore You Call Problems With Your OrderReturning Items for Warranty Repair or Credit Product InformationDiagnostics Checklist Figure 5-1. Diagnostics ChecklistCountry Dell Contact Numbers1344 Access CodeCountry City Table 5-2. International Dialing CodesAccess Code InternationalAustria Table 5-2. International Dialing Codes continuedTable 5-3. Dell Contact Numbers AustraliaChile Table 5-3. Dell Contact Numbers continuedBrunei CanadaFrance Table 5-3. Dell Contact Numbers continuedDenmark FinlandItaly 5-12 Dell Inspiron 3000 Reference and Troubleshooting GuideTable 5-3. Dell Contact Numbers continued IrelandTable 5-3. Dell Contact Numbers continued Fax Technical Support and Customer ServiceTechnical Support Dell Dimension systems only Penang, Malaysia Technical Support Dell Dimension systems onlyNetherlands 5-14 Dell Inspiron 3000 Reference and Troubleshooting GuideTable 5-3. Dell Contact Numbers continued MexicoSoutheast Asian Table 5-3. Dell Contact Numbers continuedSingapore South AfricaTaiwan 5-16 Dell Inspiron 3000 Reference and Troubleshooting GuideTable 5-3. Dell Contact Numbers continued SwitzerlandAppendix A Technical SpecificationsTable A-1. Technical Specifications Table A-1. Technical Specifications continued Audio controller . . . . . . . . . . . . . . . . . . Crystal 4237B Table A-1. Technical Specifications continuedDisplay XGA Table A-1. Technical Specifications continuedA-4 Dell Inspiron 3000 Reference and Troubleshooting Guide Display SVGA continuedTouch Pad Table A-1. Technical Specifications continuedMain Battery A-6 Dell Inspiron 3000 Reference and Troubleshooting Guide Table A-1. Technical Specifications continuedMain Battery continued Physical Dell Inspiron 3000 M233XT Table A-1. Technical Specifications continuedAC Adapter Physical Dell Inspiron 3000 M166ST and M200STEnvironmental Computer Table A-1. Technical Specifications continuedA-8 Dell Inspiron 3000 Reference and Troubleshooting Guide Video Memory Test Diagnostic Video TestsText Mode Character Test Appendix BCharacter Set Subtest 40 x Character Attributes Subtest 80 xCharacter Set Subtest 80 x Character Attributes Subtest 40 xTable B-1. Color Attributes Text Mode Color TestColor Attributes Subtest 80 x 320 x 200 16-Color Graphics Mode Screen Text Mode Pages TestGraphics Mode Test 320 x 200 Graphics Mode Screens800 x 600 16-Color Graphics Mode Screen 640 x 480 16-Color Graphics Mode Screen320 x 200 256-Color Graphics Mode Screen 640 x 480 256-Color Graphics Mode ScreenB-6 Dell Inspiron 3000 Reference and Troubleshooting Guide Solid Colors TestFCC Class B Notice U.S. Only Regulatory NoticesAppendix C Installation and Labeling Type of ServiceTelephone Company Procedures If Problems AriseCanadian Modem Requirements EN 55022 Compliance Czech Republic OnlyCE Notice Class B ITE VCCI Notices Japan OnlyKorean Regulatory Notice Class A ITE8ZNBHBOJB 1PMTLJFHP$FOUSVN Polish Center for Testing and Certification NoticeBXBSOJBXBHBOJBNJ UZNJX1/-5C-6 Dell Inspiron 3000 Reference and Troubleshooting Guide NOM 024 Information Mexico OnlyInformación para NOM 024 únicamente para México Appendix D Limited One-Year Warranty U.S. and Canada OnlyWarranties and Return Policy Coverage During Year One Limited Three-Year Warranty U.S. and Canada OnlyGeneral Coverage During Years Two and ThreeD-4 Dell Inspiron 3000 Reference and Troubleshooting Guide “ Total Satisfaction” Return Policy U.S. and Canada OnlyIndex Page Page Page Page 6 Dell Inspiron 3000 Reference and Troubleshooting Guide Page warnings warranty information, ix, D-2warranty repair or credit 8 Dell Inspiron 3000 Reference and Troubleshooting GuideContinued on Back For questions or problems with files contactDell Information Development Postscript Imaging SpecsDonna Moore - Graphic Development Dell Computer Corporation 512 For questions or problems with files contactDell Information Development Postscript Imaging Specs