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Troubleshooting
Specifications
Install
Error codes
Warranty
Problems With Your Order
Running the Dell Diagnostics
Setup Program
Telephone Company Procedures
Input Errors
Page 134
Image 134
W
X
warnings, x
XGA display,
1-2
warranty information, ix,
D-2
warranty repair or credit,
5-5
water damage,
3-11
8 Dell Inspiron 3000 Reference and Troubleshooting Guide
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Contents
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Information in this document is subject to change without notice
1994-1997 Dell Computer Corporation. All rights reserved
Safety Instructions
When Using Your Computer
When Removing or Installing Memory Modules
Ergonomic Computing Habits
Protecting Against Electrostatic Discharge
viii
About This Guide
Warranty and Return Policy Information
Preface
Warnings, Cautions, and Notes
Other Documents You May Need
Notational Conventions
Typographical Conventions
Examples autoexec.bat and c\windows
Page
Chapter Introduction
Contents
Chapter Customizing System Features
Chapter Troubleshooting Your Computer
Chapter Running the Dell Diagnostics
Tests in the Dell Diagnostics Error Messages RAM Test Group
Chapter Getting Help
Appendix A
Appendix B
Appendix D
Appendix C
Regulatory Notices
Index
Figures
Tables
DELL CONFIDENTIAL Preliminary 2/4/98
Figures
DELL CONFIDENTIAL Preliminary 2/4/98
xxiv
DELL CONFIDENTIAL Preliminary 2/4/98
Table 3-1. Boot Routine Indications Table 3-2. System Error Messages
Tables
DELL CONFIDENTIAL Preliminary 2/4/98
xxvi
Figure 1-1. Front View of the Portable Computer
Introduction
Chapter
Hardware Features
Figure 1-2. Back View of the Portable Computer
Page
Accessing Online Documentation
Software Features
Using the Power Button
Available Options
Getting Help
1-6 Dell Inspiron 3000 Reference and Troubleshooting Guide
Chapter
Customizing System Features
System Utilities
Main Menu Options
Setup Program
Accessing the Setup Program
System Time
Quiet Boot
Figure 2-1. Main Menu of Setup Program
System Date
Extended Memory
Figure 2-2. System Devices Menu of Setup Program
System Memory
System Devices Menu Options
FDD Controller
PS/2 Mouse
IDE Controller
CD-ROM Drive Speed
Security Menu Options
Figure 2-3. Security Menu of Setup Program
Audio
Password on Boot
System Password
Set System Password
Power Menu Options
Standby Time-Out
Power Management Mode
Smart CPU Mode
Suspend Time-Out
Resume on Modem Ring
Boot Menu Options
Suspend Mode
Resume on Time of Day
Figure 2-5. Boot Menu of Setup Program
Exit Menu Options
Figure 2-6. Exit Menu of Setup Program
Reinstalling Utilities and Drivers
Get Default Values
Save Changes and Exit
Reinstalling Video Drivers
Reinstalling the Soft Wavetable
Reinstalling Touch Pad Drivers
Reinstalling Audio Drivers
Reinstalling Infrared Drivers
Reinstalling the System User’s Guide
4. Click Online System User’s Guide
Basic Checks
Troubleshooting Your Computer
Backing Up Your Files
Chapter
Checking Connections
Figure 3-1. AC Adapter and Power Cable
Figure 3-2. Checking the Battery
Figure 3-3. Checking an Optional Device
Figure 3-4. I/O Panel Connectors for External Devices
Look and Listen
Setup Options
Table 3-1. Boot Routine Indications
nnnn
Table 3-2. System Error Messages
Messages and Codes
nnnn
Table 3-2. System Error Messages continued
3-6 Dell Inspiron 3000 Reference and Troubleshooting Guide
nnnn
System Beep Codes
Table 3-2. System Error Messages continued
Table 3-3. Beep Codes
3-8 Dell Inspiron 3000 Reference and Troubleshooting Guide
Using Software
Finding Software Solutions
Installing and Configuring Software
Error Messages
Program Conflicts
Input Errors
Memory-Resident Programs
Avoiding Interrupt Assignment Conflicts
Table 3-4. IRQ Line Assignments continued
Troubleshooting Procedures
Troubleshooting a Wet Computer
Troubleshooting a Damaged Computer
Troubleshooting a Power Failure
Total Power Failure When Using the AC Adapter
Total Power Failure When Using a Battery
Troubleshooting the CD-ROM Drive
No Power to a Part of the Computer
Troubleshooting the Diskette Drive
Troubleshooting the Hard-Disk Drive
3-16 Dell Inspiron 3000 Reference and Troubleshooting Guide
Troubleshooting an External Keyboard
3-18 Dell Inspiron 3000 Reference and Troubleshooting Guide
Troubleshooting Memory
Troubleshooting the Built-In Display
Troubleshooting an External Monitor
Troubleshooting the Serial and Parallel Ports
Troubleshooting the Basic I/O Functions
Troubleshooting a Parallel Printer
Troubleshooting a Serial I/O Device
Troubleshooting the Infrared Port
Troubleshooting the Touch Pad
Troubleshooting Audio Functions
3-24 Dell Inspiron 3000 Reference and Troubleshooting Guide
When to Use the Dell Diagnostics
Running the Dell Diagnostics
Features of the Dell Diagnostics
Chapter
Before You Start Testing
Starting the Dell Diagnostics
Figure 4-1. Diagnostics Menu
Completing the Dell Diagnostics
How to Use the Dell Diagnostics
Confirming the System Configuration Information
Figure 4-2. Main Screen of the Dell Diagnostics
Select
How to Use the Menu
Main Menu Options
Subtest
Test Limits Under Subtest
Select Under Subtest
Options Under Subtest
About Under Subtest
Pause for User Response
Maximum Errors Allowed
Number of Times to Repeat Tests
Table 4-1. Option Parameters
Test Limits
Output Device for Error Messages
Output Device for Status Messages
Key-Help
Tests in the Dell Diagnostics
About
Quit
Table 4-2. Dell Diagnostics Tests
Table 4-2. Dell Diagnostics Tests continued
Why Run a System Set Test?
Error Messages
Why Run a RAM Test?
RAM Test Group
Video Test Group
Subtests
Keyboard Test Group
Why Run a Video Test?
Why Run a Keyboard Test?
4-14 Dell Inspiron 3000 Reference and Troubleshooting Guide
Diskette Drives Test Group
Why Run the Mouse Test?
Mouse Test
Subtests
Hard-Disk Drives Non-SCSI Test Group
Why Run a Diskette Drives Test?
Why Run a Hard-Disk Drives Test?
4-16 Dell Inspiron 3000 Reference and Troubleshooting Guide
Subtests
Why Run an IDE CD ROM Drives Test?
IDE CD ROM Drives Test Group
Subtests
Serial/Infrared Ports Test Group
Why Run a Serial/Infrared Ports Test?
Why Run a Parallel Ports Test?
Parallel Ports Test Group
Subtests
Why Run an Audio Test?
Audio Test Group
Subtests
4-20 Dell Inspiron 3000 Reference and Troubleshooting Guide
Chapter
Getting Help
Technical Assistance
Help Tools
Table 5-1. Help Tools
Dell Diagnostics Program
Reference and Troubleshooting Guide
Commercial Online Service
AutoTech Service
TechConnect BBS
TechFax Service
Technical Support Service
Automated Order-Status System
Product Information
Problems With Your Order
Returning Items for Warranty Repair or Credit
Before You Call
Figure 5-1. Diagnostics Checklist
Diagnostics Checklist
Access Code
Dell Contact Numbers
1344
Country
International
Table 5-2. International Dialing Codes
Access Code
Country City
Australia
Table 5-2. International Dialing Codes continued
Table 5-3. Dell Contact Numbers
Austria
Canada
Table 5-3. Dell Contact Numbers continued
Brunei
Chile
Finland
Table 5-3. Dell Contact Numbers continued
Denmark
France
Ireland
5-12 Dell Inspiron 3000 Reference and Troubleshooting Guide
Table 5-3. Dell Contact Numbers continued
Italy
Technical Support Dell Dimension systems only
Fax Technical Support and Customer Service
Technical Support Dell Dimension systems only Penang, Malaysia
Table 5-3. Dell Contact Numbers continued
Mexico
5-14 Dell Inspiron 3000 Reference and Troubleshooting Guide
Table 5-3. Dell Contact Numbers continued
Netherlands
South Africa
Table 5-3. Dell Contact Numbers continued
Singapore
Southeast Asian
Switzerland
5-16 Dell Inspiron 3000 Reference and Troubleshooting Guide
Table 5-3. Dell Contact Numbers continued
Taiwan
Appendix A
Technical Specifications
Table A-1. Technical Specifications
Table A-1. Technical Specifications continued
Table A-1. Technical Specifications continued
Audio controller . . . . . . . . . . . . . . . . . . Crystal 4237B
Display SVGA continued
Table A-1. Technical Specifications continued
A-4 Dell Inspiron 3000 Reference and Troubleshooting Guide
Display XGA
Touch Pad
Table A-1. Technical Specifications continued
Main Battery
A-6 Dell Inspiron 3000 Reference and Troubleshooting Guide
Table A-1. Technical Specifications continued
Main Battery continued
Physical Dell Inspiron 3000 M166ST and M200ST
Table A-1. Technical Specifications continued
AC Adapter
Physical Dell Inspiron 3000 M233XT
Environmental Computer
Table A-1. Technical Specifications continued
A-8 Dell Inspiron 3000 Reference and Troubleshooting Guide
Video Memory Test
Diagnostic Video Tests
Appendix B
Video Hardware Test
Character Attributes Subtest 40 x
Character Attributes Subtest 80 x
Character Set Subtest 80 x
Character Set Subtest 40 x
Table B-1. Color Attributes
Text Mode Color Test
Color Attributes Subtest 80 x
Color Attributes Subtest 40 x
Text Mode Pages Test
Graphics Mode Test
Color Bars Subtest
320 x 200 256-Color Graphics Mode Screen
Color Palettes Test
640 x 480 16-Color Graphics Mode Screen
640 x 480 256-Color Graphics Mode Screen
Solid Colors Test
B-6 Dell Inspiron 3000 Reference and Troubleshooting Guide
FCC Class B Notice U.S. Only
Regulatory Notices
Appendix C
If Problems Arise
Type of Service
Telephone Company Procedures
Installation and Labeling
Canadian Modem Requirements
EN 55022 Compliance Czech Republic Only
CE Notice
Class A ITE
VCCI Notices Japan Only
Korean Regulatory Notice
Class B ITE
UZNJX1/-5
Polish Center for Testing and Certification Notice
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C-6 Dell Inspiron 3000 Reference and Troubleshooting Guide
NOM 024 Information Mexico Only
Información para NOM 024 únicamente para México
Appendix D
Limited One-Year Warranty U.S. and Canada Only
Warranties and Return Policy
Limited Three-Year Warranty U.S. and Canada Only
Coverage During Year One
Coverage During Years Two and Three
General
“ Total Satisfaction” Return Policy U.S. and Canada Only
D-4 Dell Inspiron 3000 Reference and Troubleshooting Guide
Index
Page
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Page
Page
6 Dell Inspiron 3000 Reference and Troubleshooting Guide
Page
8 Dell Inspiron 3000 Reference and Troubleshooting Guide
warranty information, ix, D-2
warranty repair or credit
warnings
Postscript Imaging Specs
For questions or problems with files contact
Dell Information Development
Continued on Back
Postscript Imaging Specs
For questions or problems with files contact
Dell Information Development
Donna Moore - Graphic Development Dell Computer Corporation 512