Panasonic KX-TG4382AL, KX-TG4393AL, KX-TG4392AL, KX-TG4381AL Caller ID Problem Cause/solution

Useful Information

Caller ID

Problem	Cause/solution
Caller information is not	L You need to subscribe to Caller ID service.
displayed.	Contact your service provider/telephone
	company for details.
	L If your unit is connected to any additional
	telephone equipment such as a Caller ID box
	or cordless telephone line socket, plug the
	unit directly into the wall socket.
	L If you use a DSL/ADSL service, we
	recommend connecting a filter (contact your
	DSL/ADSL service provider) to the telephone
	line between the base unit and the telephone
	line socket. Contact your DSL/ADSL provider
	for details.
	L Other telephone equipment may be interfering
	with this unit. Disconnect the other equipment
	and try again.
Caller information is displayed	L Depending on your service
late.	provider/telephone company, the unit may
	display the caller’s information at 2nd ring or
	later.
	L Move closer to the base unit.
Time on the unit is shifted.	L Incorrect time information from incoming
	Caller ID changes the time. Set the time
	adjustment to “Manual” (off) (page 24).

Answering system (KX-TG4391/KX-TG4392/KX-TG4393/KX-TG4394)

Problem	Cause/solution
The unit does not record new	L The answering system is turned off. Turn it on
messages.	(page 30).
	L The message memory is full. Erase
	unnecessary messages (page 31).
	L The recording time is set to “Greeting
	only”. Change the setting (page 35).
	L If you subscribe to the voice mail service,
	messages are recorded by your service
	provider/telephone company not your
	telephone. Change the unit’s number of rings
	setting or contact your service
	provider/telephone company (page 34).

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