Panasonic KX-TG6500, KX-TG6502 - page 97

Useful InformationAnswering System

Preparation

97

Troubleshooting

Telephone System

For assistance, please call: 1-800-211-PANA(7262)

Answering System

Problem Cause & Remedy

The Answering System is on,

but incoming messages are not

recorded.

•

The recording time is set to “Greeting only”. Select

“1 minute”, “2 minutes” or “3 minutes” (p. 30).

•

Memory is full. Erase unnecessary messages (p. 77).

•The Answering System is not turned on for the

line you wish to record messages from. Select

the desired line or both lines by pressing [LINE

SELECT] repeatedly, then turn the Answering

System on again (p. 71).

“ ” flashes and the

ANSWER ON indicator flashes

rapidly. No new messages are

recorded.

•Memory is full. Erase unnecessary messages

(p. 77).

You cannot operate the

Answering System from the

base unit or the handset.

•If more than 1 other user is using the handset

and/or base unit, you may not be able to

operate the Answering System. Try again later.

•

If another user is listening to messages or the

Answering System is handling a call, you cannot

operate the Answering System. Try again later.

You cannot operate the

Answering System from a touch

tone phone.

•Make sure you entered the correct remote

code (p. 81).

•The Answering System may not respond if the

tones are too short to activate the unit. Press

each button firmly.

•

The Answering System is off. Turn it on (p. 71).

When you play back messages

or turn on the Answering

System, the base unit and

handset announce the wrong

day and time.

•The date and time may be set incorrectly. Set

the date and time again (p. 20).

Caller ID information is not

displayed during message

playback (p. 76).

•Caller ID information will not be displayed

— if a message is recorded by using [MEMO]

(p. 78), or

—

if a call is transferred to the Answering System

and the caller leaves a message (p. 79).

Although you tried to erase all

messages, all messages are

not erased.

•

If you pressed a button to start another operation

before you hear “

No messages

”, erasing is

stopped. Erase messages again (p. 77, 78).

The NEW MESSAGE indicator

still flashes even if you have

listened to all new messages.

•The other line has new messages. Select that

line by pressing [LINE SELECT], then play

back the new messages (p. 73).

•If you selected lines to play back messages,

memo messages will not be played. Play back

messages without selecting lines first (p. 73).

FULL

TG6500.book Page 97 Friday, June 25, 2004 6:56 PM

Contents

Main Attach your purchase receipt here. Accessories A Expanding Your Phone For KX-TG6500 users For KX-TG6502 users Contents Contents Useful Information For Best Performance Battery charge Base unit location/Noise AND Location of Controls Location of Controls Charge Contacts (p. 14) CHARGE Indicator (p. 13) Location of Controls Handset navigator key Base unit navigator key How to use the soft keys/navigator keys Handset soft keys Displays 10 missed calls Displays 1 2 3E flashes until you set the date and time, and flashes after a power failure. If 4 Installation Connecting the AC Adaptor Connecting the Telephone Line Cord To connect to 2 single-line telephone jacks If you use the unit as a single-line telephone only For DSL service users N Installing the Battery in the Handset Battery Charge Battery strength Recharge Recharge battery Battery information Programmable Settings Programming Guidelines [OFF] to exit programming mode. 6 [MENU] Function Menu Table I II Date and Time 2 Date and time Display Language Dialing Mode Change language :English Set dial mode :Tone Line Mode Set line mode =Line1 Line1:B Auto Talk LCD Contrast Auto talk :Off Low High LCD contrast Ringer Volume Ringer volume =Line1 Off ? Low High Page Ringer Tone Handset ringer tone 2 3 Ringer tone =Line1 1:Tone 1 Page Preparing the Answering System Greeting Message To record a greeting message 1 2 To review the greeting To erase the greeting Pre-recorded greeting Callers Recording Time 2 Recording time =Line1 L1:3min Number of Rings Number of rings =Line1 Line1:4 Recording Mode Message Alert Recording mode Message alert :Off Making Calls Using the Handset charger. System capabilities 1 3334444 To adjust the receiver/speaker volume during a conversation To redial the last number dialed Low High To redial using the redial list (Memory Redial) Hold Line1 Clarity Booster 1. Press [MENU] during an outside call. 2. Press [3] to select 3=Booster on or 3=Booster off. Voice Enhancer Technology To turn Voice Enhancer on, press the soft key ( ) during a conversation. 00-00-32 N Using the Base Unit To adjust the speaker volume during a conversation To increase volume, press [B]. To decrease volume, press [d]. 1 3 To redial the last number dialed To put a call on hold How the line buttons indicate the line status Answering Calls 1 2 1 2 3 Using the Other Line During a Conversation 2 3 2 3 Caller ID Service How Caller ID information is displayed *Personalized Name Display ROBINSON,TINA Using the Caller List Viewing the Caller List [d] To search from the most recent call, press 2 TURNER,CINDY Editing the Callers Phone Number 2 [d] or [B]. 4 PARKER,FRED Caller ID Number Auto Edit Caller ID edit Storing Caller Information in the Phone Book To erase a specific caller To erase all entries Erasing Caller Information Phone Book Storing Names and Numbers 5557654321 7 ] T m To search for a name by initial 2 3 Frank 555-456-7890 Chain Dial 1 Press [MENU]. Alan 1-555-012-3456 Editing an Item in the Phone Book Jane Erased 5554567890 Jane Walke Copy phone book Copy 1 item Complete :2 Select item Copy phone book Copy all items :2 Tom Jones Speed Dialer Storing Phone Numbers To erase a stored number Dialing a Stored Phone Number 1 Intercom Making Intercom Calls Calling HS[2] Calling Base Intercom Call from Base Call from HS[2] Intercom V oice Paging Transferring a Call From the to the 1 2 3 1 Transferring a Call From a to another 3 (when the system has 2 or more handsets) 1 Transferring a Call Quick call transfer Conference Calls Conference call with 2 outside calls 1 2 3 Conference Calls Call Share Room Monitor Room monitor Room Monitor To monitor with 2 To monitor with 1 2 Special Features Muting Your Conversation (For PBX Line/Long Distance Calls) Using the PAUSE Button Press the soft key ( ). BROWN,NANCY FLASH Button Set flash time =Line1 Line1:700ms Incoming Call Tone Incoming call. tone :2 Incoming call. tone :2 Line Selection Line selection :Auto Key Tone Line selection :Auto Key tone Automatic Answering Operation Setting the Unit to Answer Calls 1 2 Automatic Answering Operation To turn off the Answering System Press [ANSWER ON]. Monitoring Incoming Calls To turn the incoming call monitoring feature off Listening to Messages Using the Base Unit To play back messages Press [MESSAGE]. 2. Press [MESSAGE]. 7 missed calls New message Remote operation Page During playback 2. To turn the system on for the line(s), press [8]. For Caller ID service users (p. 41) Erasing Messages Erasing a specific message Erasing all messages 1 2 Recording a Memo Message 1 2 3 Transferring a Call to the Answering System 1 2 Remote Operation from a Touch Tone Phone Summary of remote operation Remote Code Remote code :35 Voice Menu Direct Remote Operation Direct commands Turning on the Answering System Call the line for which you turned off the system, and wait for 15 rings. Skipping the greeting Wall Mounting Page Wall Mounting To remove the wall mounting adaptor C B A Belt Clip Optional Headset Direct Commands Direct Commands Canceling Registration/Re-registration Canceling the Handset Registration Handset & Base Unit Re-registering the Handset 2 Registration HS registration Handset [2] Registered If the Following Appear on Your Display... Recharge battery Error!! Invalid Busy Phone book full () ( ) to Phone book No items stored Denied Troubleshooting Wrong handset Refer to manual Page Page Page General Important Safety Instructions SAVE THESE INSTRUCTIONS Important Safety Instructions CAUTION: WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR ANY TYPE OF MOISTURE. FCC and Other Information Page FCC and Other Information Index Index Page Page Specifications N N N Energy Star: