Before Requesting Service
Disc play
Play doesn’t start (or stops | ≥Condensation has formed: Wait 1 to 2 hours for it to evaporate. | — |
immediately) when you press | ≥This unit cannot play discs other than those listed in these operating instructions. | 5 |
[1PLAY]. | ≥This unit cannot play |
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| region numbers including “4”. | 5 |
| ≥The disc may be dirty and may require cleaning. | 5 |
| ≥Ensure that the disc is installed with the label of the side to be played facing upwards. | 24 |
| ≥Check that the | — |
No menu play. | ≥This function depends on software availability. | — |
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No subtitles. | ≥This function depends on software availability. | — |
| ≥Subtitles are cleared from the TV. Display the subtitles. | 30 |
| ≥Subtitle’s position is wrong. Adjust the position. | 30 |
Soundtrack and/or subtitle | ≥This function depends on software availability. | — |
language is not the one selected |
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with the SETUP menu. |
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Cannot change angle. | ≥This function depends on software availability. Even if a disc has a number of angles |
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| recorded, these angles may be recorded for specific scenes only. | — |
Folders deeper than the eighth | ≥Folders deeper than the eighth layer are displayed as if there were in the eighth layer. | — |
layer on a data CD are not |
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displayed correctly. |
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You have forgotten your ratings | ≥While stopped and “DVD” is the source, press and hold [6REW] (VHS), [1PLAY] |
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password. | (DVD) and [<OPEN/CLOSE] on the unit for about 3 seconds until “Initialised” disappears |
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Reset all the settings to Factory | from the TV. Turn the unit off and on again. |
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Preset. | All settings will return to the default values. | — |
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Picture
No picture. | ≥Check the connection. | 8 |
| ≥Make sure the TV is on. | — |
| ≥Ensure the video exclusive channel (or AV input) is selected. |
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| Also adjust the channel on the TV. (Also refer to the instructions for the TV.) | — |
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The picture shown on the TV is | ≥Go to “Video” in the SETUP menu, and change “TV Aspect” to suit your TV. | 37 |
not normal. | ≥Turn off the zooming feature of your TV if you are using Variable Zoom. | 32 |
(The sides of the picture are cut | ≥Ensure that the unit is connected directly to the TV, and is not connected through an A/V |
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off, the picture is stretched | selector or other equipment. | — |
horizontally, or black bands | ≥Connect to the component video input terminals on a 480p compatible TV (Video will not |
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appear at the top and bottom of | be displayed correctly if connected to an incompatible TV). | 8 |
the screen.) |
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The picture on the TV disappears | ≥Mobile telephone chargers can cause some disturbance. | — |
or stripes appear on the screen. | ≥The TV antenna cable is too close to the unit. Separate the antenna cable of the TV from |
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| the unit. | — |
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The SETUP menu and other | ≥The unit and TV are using different video systems. |
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screens shown on the TV are | Use a | — |
displayed incorrectly. |
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Colours appear faded. |
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VHS picture
The picture is noisy or is in black | ≥Adjust the tracking. | 14 |
and white. | ≥The TV has not been tuned to the unit. Tune the TV to the unit. | 11 |
Horizontal bars or lines run | ≥Make sure the TV’s input setting is correct. | — |
down the screen. | ≥The video heads are dirty: clean them with a | 4 |
| ≥The video heads are worn: consult your dealer (for |
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| Customer Care Centre for advice on 132600). | — |
| ≥The tape is old or damaged. | — |
| ≥You cannot correctly play tapes recorded with other systems. |
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| Go to “OPTION” and change “NTSC PB SELECT” to suit the recording. | 22 |
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The blue back appears during | ≥You are playing a blank or poor quality part of the tape. | — |
play. | ≥You can damage the unit if you play dirty or damaged tapes and this can cause the blue |
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| back to appear. Consult your dealer. | — |
The picture jiggles. | ≥Adjust the vertical hold. | 14 |
| ≥Adjust the TVs vertical hold. Refer to your TV’s operating instructions. | — |
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RQTV0057
