Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem, consult your dealer for instructions.
Common problems |
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No power. | • Ensure the AC mains lead is connected. | 11 |
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No sound. | • Turn the volume up. | 18 |
Sound is distorted. | • Check connections to speakers and other equipment. | 5 to 13 |
| • Turn on the speakers. | 18 |
| • Select the correct source. | 18 |
| • Change DIG INPUT setting to suit the type of connection you have made. | 28 |
| • Check that the digital signals can be decoded by this unit. | 19 |
| • Turn the muting off. | 31 |
| • Turn PCM FIX off. | 28 |
| • Recording of some | - |
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Sound stops. “OVERLOAD” | • Determine and correct the cause, then turn the unit on. |
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appears on the display for about a | Causes include: |
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second, and the unit turns off. | - Shorting (bare wires touching) of positive and negative speaker wires. | - |
| - Using speakers with an impedance lower than that rated for this unit. | 13 |
| - Straining of the speakers through excessive volume or power. | - |
| - Using the unit in a hot environment without proper ventilation. | - |
| Consult your dealer if the problem occurs again after switching the unit on. |
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Analogue input becomes distorted | • Switch the attenuator on. | 29 |
and the message “OVERFLOW” |
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appears on the display during |
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playback. |
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“F76” appears on the display and | • Turn the unit off, disconnect the AC mains lead, and consult your dealer. | - |
the unit turns off. |
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“F70” appears on the display. | • Turn the unit off, disconnect the AC mains lead, and consult your dealer. | - |
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“REMOTE 2” or “REMOTE 1” | • Match the codes on the main unit and the remote control. | 37 |
appears on the display. |
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Display is dim. | • Cancel “DIMMER”. | 31 |
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Clicking sound is heard during | • Depending on the input signal when playing DVD etc., the ADVANCED DUAL AMP function changes | - |
play. | automatically. A clicking sound is heard when it changes. This does not mean a problem with the unit. | 28 |
| ➡You can also set the unit against automatic advanced dual amp operations. | |
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Surround effects |
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Sound is not heard from the | • Ensure the speaker settings for your speakers are correct. | 14 to 17, 27 |
center, surround or subwoofer | • Confirm Dolby Pro LogicΙΙx, NEO:6, or SFC settings, and select an adequate mode. | 22 to 25 |
speakers. | • Switch SURROUND on when you play | 18 |
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Sound is not heard from the | • Ensure the speaker settings for your speakers are correct. | 14 to 17, 27 |
surround back speaker. | • Switch SURROUND on. | 18 |
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Cannot switch SURROUND on. | • Check if the center speaker, surround speakers, and surround back speakers are connected properly. | 13 |
(Dolby Pro LogicΙΙx, NEO:6, and | • Switch SPEAKERS A on. | 18 |
SFC are unavailable.) | • You cannot use the SURROUND effect when the input source contains PCM signals with sampling frequencies | - |
| of 192 kHz. | 20 |
| • Cancel DVD analogue | |
| • You cannot use the effect when the input source contains dual audio signals in Dolby Digital or DTS formats. | - |
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There is no DTS audio output. | • Set the DTS Digital Audio Output setting on the DVD player or DVD recorder to “Bitstream”. | - |
There is audio output, but the DTS |
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decoder indicator is not lit. |
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Sound is distorted when using the | • Depending on the input source, sound may be distorted if you increase the SFC effect level. If this happens, | 25 |
Sound Field Control (SFC). | decrease the SFC effect level. |
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Troubleshooting guide ENGLISH
Radio |
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The radio cannot be tuned in | • Connect the appropriate antenna. (You may need an outdoor antenna or one with more elements.) | 11 |
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or there is a lot of noise and | • Adjust the position of the FM or AM antenna. | 11 |
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interference. | • Reduce the treble. | 31 |
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| • Turn off nearby televisions, video decks, DVD recorder, DVD player, and satellite receivers. | - |
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| • Separate the antenna from other cables, cords, and appliances. | - |
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There is a lot of noise when | • Try changing the BEAT PROOF mode. | 33 |
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listening to AM. |
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The correct AM frequency cannot | • Change the frequency step to suit your area when AM is selected. | 32 |
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be tuned in. |
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HDMI |
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When using an HDMI connection, | • Should you be playing a chapter on a DVD: |
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the first few seconds of sound is | - Change the audio output setting on the DVD player or DVD recorder from “Bitstream” to “PCM”. | - |
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cut off. |
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| - Select “PCMFIX” as instructed in “Input signals” when you play | 28 |
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“U | • The equipment connected by the HDMI cable is not compatible with the unit’s copyright protection technology. | - |
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“U | • The unit has received a signal for a picture format that is incompatible with the HDMI connection. Check the | - |
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“U 70- 3” appears on the display. | • Should anything unusual happen using an HDMI connection: |
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| Consult your dealer if the sign remains on the display after these steps. | - |
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| - Turn the connected equipment off and on again. |
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| - Pull out the HDMI cable then reinsert it. | 5, 21 |
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| - Reduce the amount of equipment connected in series to the HDMI terminal if exceeding 2 units. | - |
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The unit does not work properly. | • The unit does not work properly when wrong cords are in HDMI input and output terminals. Turn the unit off, | 5, 21 |
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| unplug the AC mains lead, and make connections again. |
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VIERA Link “HDAVI ControlTM” | • Connect the unit to your TV (VIERA) using the HDMI cable, switch the TV on, unplug the unit’s AC mains lead, | - |
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does not function properly. | and insert it into a household mains socket again. |
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Remote control |
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The remote control does not work. | • Replace the batteries if they are worn. | 3 |
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Other products respond to the | • Change this unit’s remote control code to “REMOTE 2”. | 37 | RQTV0247 |
remote control. |
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