Troubleshooting

Before requesting service, make the following checks. If you are uncertain about some of the check points, or if the solutions indicated in the following guide does not resolve the issue, then refer to “Customer Services Directory (United States and Puerto Rico)” (l p. 22) if you reside in the U.S.A. or Puerto Rico, or refer to “Limited Warranty (ONLY FOR CANADA)” (l p. 23) if you reside in Canada.

To return all settings to the factory defaults

When the following situations occur, reset the memory:

≥There is no response when buttons are pressed.

≥You want to clear and reset the memory contents.

1Disconnect the AC power supply cord. (Wait for at least 3 minutes before proceeding to step 2.)

2While pressing and holding down [Í/I] on the unit, reconnect the AC power supply cord.

≥Keep holding down [Í/I] until “---------” appears on the display.

3Release [Í/I].

≥All the settings are returned to the factory defaults. You will need to reset the memory items.

Noise is heard.

≥When a device is connected to both the AUX IN jack and the DC OUT terminal, noise may be generated depending on the device. In this case, remove the USB cable from the DC OUT terminal.

Disc

Incorrect display or play does not start.

≥Make sure that the disc is compatible with this unit. (l p. 16)

≥There is moisture on the lens. Wait for about an hour and then try again.

Bluetooth®

Pairing cannot be completed.

≥Check the Bluetooth® device condition.

The device cannot be connected.

≥The pairing of the device was unsuccessful or the

registration has been replaced. Try re-pairing the device. (l p. 8)

≥This unit might be connected to a different device.

Disconnect the other device and try re-pairing the device. (l p. 8)

General

Humming heard during playback.

≥If an AC power supply cord or fluorescent lights are near the cords, then keep other appliances and cords away from the cables.

The unit does not work.

≥One of the unit’s safety devices may have been activated.

Reset the unit as follows:

1Press [Í/I] on the unit to switch the unit to standby.

≥If the unit does not switch to standby, press [Í/I] on the unit for approximately 10 seconds. The unit is forcibly switched to standby. Alternatively, disconnect the AC power supply cord, wait for at least 3 minutes, then reconnect it.

2Press [Í/I] on the unit to switch it on. If the unit still cannot be operated, consult the dealer.

Charging does not start during standby mode.

≥Turn the unit on. Check the charging has started, and then turn the unit to standby mode. (l p. 7)

The device is connected, but audio cannot be heard through this unit.

≥For some built-in Bluetooth® devices, you have to set the audio output to “SC-HC39” manually. Read the owner’s manual for the device for details.

The sound is interrupted.

≥The device is out of the 10 m (33 ft) communication range. Place the Bluetooth® device closer to this unit.

≥Remove any interference between this unit and the device.

≥Other devices that use the 2.4 GHz frequency band, such as wireless routers, microwaves, cordless phones, etc. are interfering. Place the Bluetooth® device closer to this unit and distance it from the other devices.

≥Select “MODE 1” for stable communication. (l p. 9)

The One-Touch Connection (NFC feature) is not working.

≥Make sure the unit and the NFC feature of the device are turned on. (l p. 8)

14

RQT9882