Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chart do not solve the problem, consult your dealer for instructions.
Power |
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No power. | ≥Insert the AC mains lead and system cable securely. | 9 |
The unit is automatically | ≥The Sleep timer was working and had reached the set time limit. | 28 |
switched to the standby mode. |
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Unresponsive or inoperable function
No response when any buttons | ≥This unit cannot play discs other than the ones listed in these operating instructions. | 11 |
are pressed. | ≥The unit may not be operating properly due to lightning, static electricity or some other external | — |
| factor. Turn the unit off and then back to ON. Alternatively, turn the unit off, disconnect the AC |
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| mains lead, and then reconnect it. | — |
| ≥Condensation has formed: Wait 1 to 2 hours for it to evaporate. | |
No response when remote | ≥Check that the batteries are installed correctly. | 9 |
control buttons are pressed. | ≥The batteries are depleted. Replace them with new ones. | 9 |
| ≥Aim the remote control at the remote control signal sensor and operate. | 10 |
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No picture or sound. | ≥Check the video or audio connection. | 5, 7, |
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| ≥Check the power or input setting of the connected equipment. | — |
| ≥Check that the | — |
You have forgotten your ratings | ≥While stopped and “DVD/CD” is the source, press and hold [∫] on the main unit and [S10] on | — |
password. | the remote control until “Initialised” disappears from the television. Turn the unit off and on again. |
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Reset all the settings to Factory | All settings will return to the default values. |
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Preset. |
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Specific operation undesirable or unexpected
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| It takes time before play starts. | ≥Play may take time to begin when an MP3 track has still picture data. Even after the track starts, | — |
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| [MP3] | the correct play time will not be displayed. This is normal. |
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| Folders deeper than the eighth | ≥Folders deeper than the eighth layer are displayed as the eighth layer. | — |
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| layer on a data CD are not displayed |
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guide | correctly. [WMA] [MP3] [JPEG] |
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A menu screen appears during | ≥This is normal for Video CD’s. | — | ||
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| skip or search. [VCD] |
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Troubleshooting | Playback control menu doesn’t | ≥Press [∫] twice and then press [1] (play). | — | |
as a soundtrack option when |
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| appear. [VCD] with playback control |
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| The program and random play | ≥These functions do not work with some | — |
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| functions do not work. |
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| Programmed items are not | ≥Some items cannot be played even if you have programmed them. | — |
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| played. |
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| The | ≥Even if a second soundtrack isn’t recorded, two numbers will normally be shown. | — |
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| [AUDIO] is pressed, but the |
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| audio does not change. |
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| Play restarts from the beginning | ≥This is normal on | — |
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| of the track when soundtrack is |
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| changed. |
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| Scenes are skipped | ≥If you change the volume or sound field/quality setting during ADVANCED DISC REVIEW, the | 14 |
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| intermittently. [RAM] | function continues without |
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| cancel the function. |
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| Subtitle |
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| Subtitle position is wrong. | ≥Adjust the position. (“Subtitle Position” in Display Menu) | 19 |
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| No subtitles. | ≥Display the subtitles. | 15 |
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| Marker |
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| Cannot add markers. | ≥You cannot add markers with | — |
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| ≥If the disc’s elapsed play time doesn’t appear on the unit’s display, you cannot add markers. | — |
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| Point B is automatically set. | ≥The end of an item becomes point B when it is reached. | — |
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| canceled. |
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| Sound abnormal or improper |
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| Sound distorted. | ≥Noise may occur when playing WMA. | — |
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| Effects do not work. | ≥Some audio effects do not work or have less effect with some discs. | — |
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| ≥Multi | — |
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| play speed. |
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| Humming is heard during play. | ≥An AC mains lead or fluorescent light is near the subwoofer. Keep other appliances and cables | — |
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| away from the subwoofer. |
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| No sound | ≥There may be a pause in sound when you change the play speed. | 15 |
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| [The\United\Kingdom\ | ≥If you are using the SCART (AV) terminal and the audio input terminals (TV AUDIO IN) at the | — |
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| Sound mixed. | same time, turn off the connected equipment at one or the other terminals. |
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RQT7978 |
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