Help
Troubleshooting
Problem | Cause and solution |
The display is not clear or is | LThe surface of the door station is dirty. Clean it with a |
blurry. | soft dry cloth. |
| LThe surface of the door station is wet with dew. Wait for |
| the condensation to evaporate. |
| LChange the brightness of the display by pressing |
| {BRIGHT}. |
The display is white, or black | LStrong light such as sunlight is shining into the camera |
or white lines are shown on | of the door station. Though this may cause the display |
the display. | image to become difficult to see, it is not a malfunction. |
The colour of the display is | LCertain types of lighting (dusk, incandescent lighting, |
different from the actual | etc.) may be shining into the camera. We recommend |
colour. | lighting the area of the door station with white, |
| fluorescent light. |
The display will not display | LThe power cord is not connected. Check the |
anything or no voices can be | connections. |
heard. | LContact our service personnel. |
|
|
The ringer tone cannot be | LThe ringer volume is turned off. Turn it on. |
heard. | LThe power cord is not connected. Check the |
| connections. |
| LContact our service personnel. |
|
|
I cannot talk to the visitor or | LPress and hold {BRIGHT} for about 10 seconds until a |
the ringer tone rings | beep sounds. Wait for another 10 seconds and try |
regularly. | again. |
| LContact our service personnel. |
|
|
Sound cuts in/out or fades. | LThe surroundings of the monitor station or the door |
| station are noisy. If you are using {PUSH} mode or |
| {AUTO} mode, your conversation may be interrupted. |
| Try {HOLD} mode. |
{AUTO} mode does not | LYour voice is not loud enough or your initial reply is too |
operate properly. | long (must be less than 1 second). Try a different voice |
| volume or change the length of your answer until the |
| monitor station beeps. |
|
|
Your voice cannot be heard | L{ANSWER} switch is set to {HOLD} mode. Only while |
by the outside visitor. | you press {TALK}, the outside visitor can hear your |
| voice. Select another setting. |
The display turns off during a | LYou talked for more than about 3 minutes in {HOLD} |
conversation (Sound | mode. The maximum display time is approximately 3 |
continues). | minutes. |
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