Xante 3 Series warranty Calling for Technical Support, Troubleshooting Information

4.Reload the multipurpose feeder, if necessary. Close the multipurpose feeder cover if the media fits completely inside the tray. See “Multipurpose Feeder” in chapter 2.

Note: If the printer was turned off to clear paper jam, turn on the printer before loading the multipurpose feeder.

5.Verify that READY/IDLE appears in the front panel window.

Note: If the paper jam was only in the multipurpose feeder or

a paper cassette and the error message does not disappear, open and close the top cover and multipurpose feeder again.

Calling for Technical Support

If you encounter problems that cannot be resolved by following the procedures in this chapter, you may call XANTÉ’s Technical Support at 800-926-8393 (US and Canada) from 7 a.m. until 7 p.m. Central Standard Time (CST) Monday through Thursday and 7 a.m. until 6 p.m. CST on Friday. From other areas, call your XANTÉ vendor.

Note: Depending on your service agreement, there may be a charge for Technical Support.

To assist our technicians in serving you more effectively, please have the following information available when calling for Technical Support.

Troubleshooting Information

•A start-up page from the printer

•Printer model and serial number (on the XANTÉ sticker on the back of the printer)

•Printer ROM version (Press the On Line key for 5 seconds; the version appears in the window.)

_____________________________________ Troubleshooting 11-37