Troubleshooting | Xante 3 Series guide

Notes

11-2 Troubleshooting ____________________________________

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Xante 3 Series warranty Troubleshooting

Contents

Introduction Chapter Overview Accel-a-Writer 3 Series Printers Introduction Accel-a-Writer 3 Series Printers Accel-a-Writer 3 Series Printer On envelopes, labels, film, and transparencies About this ManualPrinting with Various Media Types describes printing Appendix A-HP PCL5 and HP-GL 7475A Commands lists Manual Conventions Printer Features Introduction Standard in MB Maximum in MB 256 Adobe PostScript Std Printer ConfigurationNEC VR 4310 166 MHz Processor Std 3DN Std Internal IDE Hard disk Opt Spooling Font Accelerator Warranty and Product Registration Other Helpful Documentation Installation Chapter Overview Installation Introduction Printer Location Printer Package Lifting the Printer Accel-a-Writer 3 Series Printer Overview Front View of the Printer Rear View of the Printer Toner Cartridge Handling the Toner Cartridge Removing and Installing the Toner Cartridge Release the Top Cover Latch Remove the new toner cartridge from the package Remove the Toner Cartridge Shake the Toner Cartridge 11 Insert the Pins into the Guide Channels Close the multipurpose feeder fig 13 Close the Top Cover Paper Cassette 15 Pull Out the Cassette 16 Remove the Cassette from the Printer 18 Move the Length Guide 20 Load the Paper 21 Adjust the Output Tray Extension Multipurpose Feeder 22 Open the Multipurpose Feeder Adjust the media guide to the size of the media stack fig 24 Load the Paper Multipurpose Feeder Tip 26 Print Monitor Preferences Selecting the Printer Interface Connecting to the LocalTalk PortPrinter Ports 28 LocalTalk Connector Boxes, Resistors, and Cable Two terminating resistors Connecting to the Parallel Port 29 Parallel Cable Connecting to the Serial Port 30 Serial Cables Thin Coaxial Cable 10Base2 Connecting to the Ethernet PortUnshielded Twisted Pair 10BaseT, Optional 10/100BaseT Connecting the Power Cord 31 Connect to the UTP Port Press the on the power switch to turn on the printer fig Turning the Printer On Turning the Printer Off Macintosh Setup Macintosh Setup Reader 3.0 to view and to print the guide Xanté Utilities CD-ROMFolder later in this chapter for details Drivers Applications access to printer specific featuresFile using Acrobat Reader XInstaller Use XInstaller to load Xanté Utilities, your printer’s PPD,Adobe Acrobat Reader Click Continue XInstaller Window AdobePS Installer Window Click Continue in the AdobePS introduction screen AdobePS 8.6 driver requires the following system setup Adobe PostScript Printer DriversSelecting the Adobe PostScript Printer Driver AdobePS At least 4 MB of memory Adobe PSPrinter driver requires the following system setupAdobe PSPrinter Installing AdobePS AdobePS Installing the PPD for AdobePS Installing PSPrinter 8.3.1 and the PPD Install iconPSPrinter Installation window appears PSPrinter PSPrinter Installation Window PSPrinter 8.3 User Guide Mac Watermark Plug-in Folder Configuring the PPDTo the right Is enabled on the printer front panel AdobePS Chooser Window Select the amount of RAM installed on your printer Installable Options Window Configuring the Printer Select the SETUPI/F menuSelect the Enable menu. Then, select Press the Reset key until Load and configure the Adobe PostScript printer driver App Drivers FolderPageMaker 5 PPD Folder Design in appendix B for additional information Load and configure the Adobe PostScript printer driver Downloads Folder ScenicSoft PrepsXanté PostScript 3 printers INITDSKS.PS initializes all Scsi and IDE drives Start-up Page in chapter Xanté Command CenterDevices currently configured for your printer Printer Information General MenuPrinter Status Margin Adjustment Reboot PrinterSpooling Download PostScript File Networking Menu Novell Print Server Graphics Menu AppleTalkCRD Directories Graphics menu allows you to create custom gamma curves to Adobe Downloader File MenuLinearization Download Fonts Procedures Special MenuPrinter Font Directory Other Special Menu Options Using the Front Panel Using Xanté Command CenterSpooler Press the On Line key to return the printer to 11 Spooling Window To manage jobs in the spooler’s job queue 13 Select I/O Interfaces to Spool Window Refresh Use the Control buttons to manage the jobs in the queueQueue Densitometer support 3G allows you to use g Calibration with a Densitometer GammaPrinting a Calibration Following procedure 15 Linearization Window Record of the new lpi setting for that gamma curve Calibrating film media, you Using the Densitometer Densitometer, like any other precision instrument Linearizing the Densitometer Data 17 Densitometer Data Entry Window Click OK. The Linearization window closes Managing Custom Gamma Curves To manage custom gamma curves, open Xanté Command CenterAdvance Gamma Curve Control Resetting Custom Curve Defaults To factory setting Accurate Calibration Technology X-ACT Front Panel X-ACT Command Center X-ACT Now the printer’s line lengths are calibrated correctly 19 More X-ACT Calibration Window First calibration for letter size paper is not overwritten Window appears .21, make the necessary changes Under Manual Feed Options, if you are using standard 254.0 190.5 Compare the following pairs To F Values section of the More X-ACT window Printer Margin Adjustment 23 Printer Margin Control Window ∆ y Downloading Fonts Hard disk survive a power cycleDownloaded Fonts Reviewing and Removing Downloaded Fonts Click Download to send the selected fonts to the printer 27 Font Directory Window PC Setup PC Setup Autorun.inf Xanté Utilities CD-ROM PCAtm Drivers later in this chapter Read1st.txt Xanté Utilities Installer Xanté Utilities CD-ROM documentation is in Adobe Acrobat Select Start Run Windows 95 or Xanté Utilities and Application DriversInsert the Xanté Utilities CD-ROM into your PC. Xanté Select the application version that you use Select Your Printer Models PC Setup Start Copying Files Window Click Finish on the Setup Complete window this is AdobePS Window To delete Adobe PS 4.1.X or later versions of the driver Deleting Previous Driver VersionsDeleting AdobePS 4.1.X and Later PC Setup Deleting AdobePS 4.0 and Earlier Restart Windows Insert the Xanté Utilities CD-ROM into your PC Installing the AdobePS Printer Driver and Printer PPDWindows 95, 98, and NT 4.0 Drivers Read the license agreement and click Accept Yes for Installing AdobePS 4.1, 4.2, or 5.X and the Printer PPDUse Windows Explorer to go the CD-ROM’s Drivers Printer Type Window 10 Select the Xanté PPD 11 Local Port Selection Window Installing AdobePS 4.3 and the Printer PPD Select the model of your printer in the Select Printer Model Configuring the PPD for Windows 95, 98, and NT Then Next. The Setup Complete window appearsSelect Start Settings Printers. The Printers window appears Choose your printer from the list. Click OK and then Next Select True for Spooler Enabled to activate the Save 13 Device Options Tab PC Setup Select Yes for Send Control D after each Job Windows NT 14 PostScript Tab Select READY/IDLE displays PSFiles Folder Initdsks.ps initializes Printer must be restarted before the change is effective Xanté Command Center allows you to check and control many Options Menu Get Info provides current printer status on screen Controller MenuGeneral Your printer LPR interface on the optional Ethernet port Configure Align PaperCRD Directory Linearize Spooler Novell More X-ACT This section covers procedures for using Xanté UtilitiesPorts Menu SETUPI/F menu To Enable the Spooler 19 Configure Menu in the Spooler Window Managing Jobs in the Spooler’s Job Queue 21 Select I/O Interfaces to Spool Window Seven standard curves are supplied with Xanté Halftone 23 Linearization Window Calibrating plate or film media, you Must Curve correction fig Any linearization you have already done 25 Densitometer Data Entry Window Click OK to close the Linearization window Click Advanced. The Advanced Settings window appears fig Advanced Gamma Control Managing Custom Gamma Curves 27 Reset Curves Window Press the Menu key until Command Center X-ACT 28 More X-ACT Window 29 More X-ACT Advanced Setup Window Window appears .29, make the necessary changes Reset all settings or the selected media type Measure dashed line from left edge 31 Align Paper Window PC Setup PC Setup Managing Fonts on an Optional Hard Disk Chapter Ethernet Setup EtherTalk Network Configuration Select the EtherTalk Phase 2 Driver Not case sensitive, and cannot include Change the EtherTalk Zone NameEnter the new name for the EtherTalk zone Novell NetWare Configuration Configure the Novell ServerConfigure the Novell print server interface on your printer Novell NetWare Versions 3.X, 4.X, or Selecting the Novell Names Configure the Novell Server NetWare 3.X Press Insert and type in your printer’s default PostScriptCheck the AUTOEXEC.NCF file on the Novell file server Select Available Options Print Server Information Highlight Queue Servers and press Enter Highlight Print Servers and press Enter Configure the Novell Server NetWare NetWare Administrator Window Highlight the main organization where the printer will be New Object Window Select Object Window Create Printer Window 10 Create Print Server Window 11 Print Server Window Your PC Configure the Print Server EmulationUsing Xanté Command Center PC Server name set up on the file server Chapter this step is not required Using Xanté Command Center Macintosh Choose Controller Novell Set Print Server PasswordOpen Xanté Command Center by double-clicking its icon Printer displays the READY/IDLE message Name in file server configuration with PConsole in Configure Configure the Novell Print Server Interface Printer displays Choose File Exit to close Command Center Install the Adobe PostScript Driver Choose Networking Novell Print Server Login & PrintingChoose File Quit to close Command Center Choose Networking Novell Print Server Network Protocol TCP/IP Addresses Line Printer ConfigurationConfigure the Line Printer Interface Class a address begins with the numbers 1 through ButLess than 65,536 Address begins with the numbers 128 through Be used as a device address Reserved IP AddressesNetwork Masks Subnet Addresses Set the TCP/IP AddressBroadcast Addresses 20 PC TCP/IP Address Window Choose Networking TCP/IP LPR Enable Choose Networking TCP/IP Address LPR Port Setup for TCP/IP Windows NT 4.X ConfigurationConfigure the Printer Setup on the Network 23 Printer Ports Window AppleTalk Setup for EtherTalk NetBEUI Configuration NetBEUI Constraints Host Setup NetBEUI buffer has a time limitation of 3 1/2 minutes. This Print Queue Setup Default Printer Setup Continue through the remaining instructions and select Configuration Configuration Front Panel Window Status Lights Control KeysManual LED Online key Menu key allows you to enter the menu Through menus and options Selecting Menu Options Configuration MenusResetting to Factory Defaults Menu Structure Level 1 ResetLevel 2 Reset PPD Miscmedia Choose File Print. The Print dialog box appears To configure a printer feature from the Print dialog boxSelecting PPD Options Macintosh Selecting PPD Options Windows 95 Click Print to send the file to the printer Windows 95 and 98 Print Dialog Box Click Apply after you have made the desired changes Windows 95 and 98 Device Options Tab Click the Advanced tab to set printer options fig Selecting PPD Options Windows NTChoose File Print. The Print dialog box appears fig PPD Menus Windows NT 4.0 Advanced Tab Configuring Printer Features Enhanced Screens Resolution Fast ImagingGamma Jog Accurate Screens Set Accurate Screens from your application Print dialog box Clean Transfer Roller Cleaning DuplexerSimplex Edge-duplex Enhanced Screening Technology Fast Imaging Font Accelerator Halftone Calibration Technology Gamma Xanté Gamma You may want to create and download up to seven custom gamma 10 Gamma Corrections 0 through Set Initial Job from the Miscinitial JOB configuration menu Idiom RecognitionInitial Job Interface Control Enable Menus Mode Menus RS232 Configuration Parallel ConfigurationNovell Print Server Configuration Spool Menu Jam Recover IP Address Configuration Media Language OptionsLines Per Inch LPI Electrophotography EP2, Humidity Control Positive Film Technology DensityElectrophotography EP1, Toner Control Heavy film Fuser Temperature ControlNegative Enhanced Imaging Technology Neit Media Weight Mirror Print Multipurpose Feeder Media Sizes Negative Print Paper Mode Set HP PCL5 emulation options using the PCL5 menus. SeePCL Emulation Control Copies Lines/Inch OrientLine Wrap Font Sym Set Power SavePrint Job Offset Jog RAM Disk Printer TimeoutResolution Options Soft Error Smooth Shading Spooler Redistributing Toner Start-upToner Cartridge Control Adjusting Print Density To adjust the print density dial Toner Close the Multipurpose Feeder Enabling Tray Chaining Tray Selection OptionsSelecting a Specific Tray Working with PostScript Emulations HP-GL only files Main ways to configure a printer interface are forSelecting PostScript or Emulation Modes Media Options Media Options Media Specifications Guidelines for Selecting and Storing Media Media Sizes Imageable Area Media Sizes Imageable Areas Media Types Printing on Custom Sized Media Media Handling Media Path Media Sources Optional Paper Feeders Loading Media Paper CassettesMultipurpose Feeder Size Cassette Feeder Tray ChainingMedia Universal Printing Double-Sided Copy Manual Double-Sided Copy Guidelines for using the Duplexer Optional Duplexer Printing with Various Media Types Printing with Various Media Types Printing Computer-to-Film Myriad Film Part Number Size Printing Envelopes Printing Labels Printing Transparencies Maintenance and Specifications Maintenance and Specifications Maintenance Handling the Printer Storing the Printer Moving the Printer Turn off and unplug the printer Cleaning the PrinterFuser Assembly Cleaning Open the fuser cover assembly fig Fuser Assembly Transfer Roller Cleaning Transfer Roller Maintenance and Specifications Toner and Manual Feed Area Cleaning Exterior Cleaning Reassemble the printer and reconnect it to the power source Technical Specifications Type TCP/IP 2400 x 2400 optional on 3GEnhanced Screening Technology on 3G ACT, patented on 3G Minimum Memory Requirements Warranty and Service OptionsPrinter Memory Requirements Limited Warranty Effect of Consumables on Warranty 10-3 10-4 Options Printer Options Option Paper Handling Options Paper Cassette Feeder Installing the Paper Cassette Feeder Paper Cassette Feeder Align the Printer over the Feeder Secure the Printer to the Feeder Sheet Feeder Removing the Paper Cassette Feeder Installing the 2,000 Sheet Feeder Install both footers using the following procedure Place the footer next to the feeder fig Align the Footer with the Feeder Attach the Footer to the Feeder Options 10 Align the Printer over the Feeder 12 Connect the Power between the Feeder and the Printer Loading the 2,000 Sheet Feeder 14 Open the Paper Drawer 16 Lock the Paper Guides Removing the 2,000 Sheet Feeder Close the paper drawer 18 Unlock the Casters Installing the Duplexer 19 High-Temperature Warning on the Fuser 20 Open the Fuser Cover 21 Remove the Duplex Access Panel Close the fuser cover completely to prevent paper jams fig 23 Place the Duplexer on the Printer Attach the paper guide to the front of the duplexer fig 25 Connect the Duplexer Cable Removing the Duplexer Controller Board Upgrades Store the duplexer in its original packing carton Removing the Controller Board Panel 28 Loosen the Panel Screws Installing Sodimm and Firmware Upgrades RAM Upgrades SODIMMs Common Specification for all Densities Density Org ConfigSupported Densities and Organizations Quantity Flash ROM Simm Bank Sodimms Other Firmware UpgradesInstalling SODIMMs and SIMMs 32 Open the Latches and Remove the Simm 33 Remove the Sodimm 34 Installing a Simm Replacing the Controller Board Panel Internal IDE Hard Disk Upgrade 10/100BaseT Upgrade Options 11-3 11-611-10 11-16 Troubleshooting Status Messages Performing setup routines Feed when the paper stack is fewer thanMotor Media jam has occurred after Or feeder is not properly installed, or tray Printer has reset to factory defaultPrinter is resetting after the Reset Has been cancelled Power and Setup Issues My printer has no power Troubleshooting Set the data format to Ascii in your application Troubleshooting Print Quality Issues Solid black print on the image or text is washed out Vertical black streaks appear on the printed media Some characters are missing or only partially printed Instead of my image or text, the output is a solid black Print is smudged or small spaces are plugged Bold print appears shaded on the output Mechanical Issues Only a portion of my document printed This section contains suggestions for solving paper jams Paper JamsPreventing Paper Jams Locating Paper Jams Locating Jams on a Printer without the Duplexer Printer Paper Path Squeeze top cover latch to release the lock fig Clearing Paper JamsClearing a Paper Cassette or Multipurpose Feeder Jam Open the Top Cover and Multipurpose Feeder Remove all media from the multipurpose feeder fig Remove any jammed paper from the multipurpose feeder fig Lift up slightly then pull the cassette from the printer fig Remove any crumpled paper from the cassette fig Remove any jammed paper from inside the paper feeder fig Clearing a Back of Paper Feeder Jam Remove any jammed paper in the back of the paper feeder fig Clearing a Toner Cartridge Area Jam Close the feeder’s back cover fig 14 Remove the Toner Cartridge Clearing a Paper Exit Area Jam 15 Remove Media Jam from the Toner Cartridge Area 16 Fuser High-Temperature Warning Label Remove any jammed paper from the fuser area fig 18 Open the Fuser Drum Cover Close the fuser cover fig 20 Close the Fuser Drum Cover Clearing a Duplexer Jam Remove any jammed paper from the top of the duplexer fig Close the duplexer’s top cover fig 23 Remove Media Jam from the Top of the Duplexer Remove any jammed paper from the bottom of the duplexer fig 25 Open the Duplexer Bottom Cover Reassembling the Printer Close the duplexer’s bottom cover fig 29 Reinstall the Paper Cassettes Close and latch the top cover fig Troubleshooting Information Calling for Technical Support Troubleshooting