Manuals / Xante / Computer Equipment / Printer

Xante 3 Series warranty 11-6, 11-10, 11-16, 11-17, 11-18, 11-20, 11-37

Models: 3 Series

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Chapter 11 - Troubleshooting

Chapter Overview
Introduction	11-3
Status Messages	11-3
Power and Setup Issues	11-6
Print Quality Issues	11-10
Mechanical Issues	11-16
Paper Jams	11-17
Preventing Paper Jams	11-17
Locating Paper Jams	11-18
Clearing Paper Jams	11-20
Calling for Technical Support	11-37
Troubleshooting Information	11-37

_____________________________________ Troubleshooting 11-1

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Xante 3 Series warranty 11-6, 11-10, 11-16, 11-17, 11-18, 11-20, 11-37

Contents

Chapter Overview Accel-a-Writer 3 Series Printers IntroductionIntroduction Accel-a-Writer 3 Series Printer Accel-a-Writer 3 Series PrintersPrinting with Various Media Types describes printing About this ManualOn envelopes, labels, film, and transparencies Manual Conventions Appendix A-HP PCL5 and HP-GL 7475A Commands listsPrinter Features Introduction NEC VR 4310 166 MHz Processor Std Printer ConfigurationStandard in MB Maximum in MB 256 Adobe PostScript Std Std Internal IDE Hard disk Opt Spooling Font Accelerator 3DNOther Helpful Documentation Warranty and Product RegistrationChapter Overview InstallationInstallation Printer Location IntroductionLifting the Printer Printer PackageFront View of the Printer Accel-a-Writer 3 Series Printer OverviewRear View of the Printer Handling the Toner Cartridge Toner CartridgeRelease the Top Cover Latch Removing and Installing the Toner CartridgeRemove the Toner Cartridge Remove the new toner cartridge from the packageShake the Toner Cartridge 11 Insert the Pins into the Guide Channels 13 Close the Top Cover Close the multipurpose feeder fig15 Pull Out the Cassette Paper Cassette16 Remove the Cassette from the Printer 18 Move the Length Guide 20 Load the Paper Multipurpose Feeder 21 Adjust the Output Tray Extension22 Open the Multipurpose Feeder 24 Load the Paper Adjust the media guide to the size of the media stack fig26 Print Monitor Preferences Multipurpose Feeder TipPrinter Ports Connecting to the LocalTalk PortSelecting the Printer Interface Two terminating resistors 28 LocalTalk Connector Boxes, Resistors, and Cable29 Parallel Cable Connecting to the Parallel Port30 Serial Cables Connecting to the Serial PortUnshielded Twisted Pair 10BaseT, Optional 10/100BaseT Connecting to the Ethernet PortThin Coaxial Cable 10Base2 31 Connect to the UTP Port Connecting the Power CordTurning the Printer On Press the on the power switch to turn on the printer figTurning the Printer Off Macintosh Setup Macintosh Setup Folder later in this chapter for details Xanté Utilities CD-ROMReader 3.0 to view and to print the guide File using Acrobat Reader Applications access to printer specific featuresDrivers Click Continue XInstallerUse XInstaller to load Xanté Utilities, your printer’s PPD, Adobe Acrobat ReaderXInstaller Window Click Continue in the AdobePS introduction screen AdobePS Installer WindowAdobePS AdobePS 8.6 driver requires the following system setupAdobe PostScript Printer Drivers Selecting the Adobe PostScript Printer DriverAdobe PSPrinter Adobe PSPrinter driver requires the following system setupAt least 4 MB of memory AdobePS Installing AdobePSInstalling the PPD for AdobePS PSPrinter Installing PSPrinter 8.3.1 and the PPDInstall icon PSPrinter Installation window appearsPSPrinter 8.3 User Guide PSPrinter Installation WindowTo the right Is enabled on the printer front panel Configuring the PPDMac Watermark Plug-in Folder AdobePS Chooser Window Installable Options Window Select the amount of RAM installed on your printerPress the Reset key until Configuring the PrinterSelect the SETUPI/F menu Select the Enable menu. Then, selectDesign in appendix B for additional information Load and configure the Adobe PostScript printer driverApp Drivers Folder PageMaker 5 PPD FolderLoad and configure the Adobe PostScript printer driver INITDSKS.PS initializes all Scsi and IDE drives Downloads FolderScenicSoft Preps Xanté PostScript 3 printersDevices currently configured for your printer Xanté Command CenterStart-up Page in chapter Printer Status General MenuPrinter Information Download PostScript File Margin AdjustmentReboot Printer SpoolingNovell Print Server Networking MenuGraphics menu allows you to create custom gamma curves to Graphics MenuAppleTalk CRD DirectoriesDownload Fonts Adobe DownloaderFile Menu LinearizationOther Special Menu Options ProceduresSpecial Menu Printer Font DirectoryPress the On Line key to return the printer to Using the Front PanelUsing Xanté Command Center Spooler11 Spooling Window 13 Select I/O Interfaces to Spool Window To manage jobs in the spooler’s job queueQueue Use the Control buttons to manage the jobs in the queueRefresh Printing a Calibration Calibration with a Densitometer GammaDensitometer support 3G allows you to use g 15 Linearization Window Following procedureCalibrating film media, you Record of the new lpi setting for that gamma curveDensitometer, like any other precision instrument Using the Densitometer17 Densitometer Data Entry Window Linearizing the Densitometer DataClick OK. The Linearization window closes Advance Gamma Curve Control To manage custom gamma curves, open Xanté Command CenterManaging Custom Gamma Curves To factory setting Resetting Custom Curve DefaultsFront Panel X-ACT Accurate Calibration Technology X-ACTNow the printer’s line lengths are calibrated correctly Command Center X-ACT19 More X-ACT Calibration Window Window appears .21, make the necessary changes First calibration for letter size paper is not overwritten254.0 190.5 Under Manual Feed Options, if you are using standardValues section of the More X-ACT window Compare the following pairs To F23 Printer Margin Control Window Printer Margin Adjustment∆ y Downloaded Fonts Hard disk survive a power cycleDownloading Fonts Click Download to send the selected fonts to the printer Reviewing and Removing Downloaded Fonts27 Font Directory Window PC Setup PC Setup Atm Xanté Utilities CD-ROM PCAutorun.inf Read1st.txt Drivers later in this chapterXanté Utilities CD-ROM documentation is in Adobe Acrobat Xanté Utilities InstallerInsert the Xanté Utilities CD-ROM into your PC. Xanté Xanté Utilities and Application DriversSelect Start Run Windows 95 or Select Your Printer Models Select the application version that you usePC Setup Start Copying Files Window AdobePS Window Click Finish on the Setup Complete window this isDeleting AdobePS 4.1.X and Later Deleting Previous Driver VersionsTo delete Adobe PS 4.1.X or later versions of the driver PC Setup Restart Windows Deleting AdobePS 4.0 and EarlierWindows 95, 98, and NT 4.0 Drivers Installing the AdobePS Printer Driver and Printer PPDInsert the Xanté Utilities CD-ROM into your PC Use Windows Explorer to go the CD-ROM’s Drivers Installing AdobePS 4.1, 4.2, or 5.X and the Printer PPDRead the license agreement and click Accept Yes for Printer Type Window 10 Select the Xanté PPD 11 Local Port Selection Window Select the model of your printer in the Select Printer Model Installing AdobePS 4.3 and the Printer PPDChoose your printer from the list. Click OK and then Next Configuring the PPD for Windows 95, 98, and NTThen Next. The Setup Complete window appears Select Start Settings Printers. The Printers window appears13 Device Options Tab Select True for Spooler Enabled to activate the SavePC Setup 14 PostScript Tab Select Yes for Send Control D after each Job Windows NTREADY/IDLE displays SelectPSFiles Folder Printer must be restarted before the change is effective Initdsks.ps initializesOptions Menu Xanté Command Center allows you to check and control manyGeneral Controller MenuGet Info provides current printer status on screen LPR interface on the optional Ethernet port Your printerLinearize ConfigureAlign Paper CRD DirectoryNovell SpoolerPorts Menu This section covers procedures for using Xanté UtilitiesMore X-ACT SETUPI/F menu 19 Configure Menu in the Spooler Window To Enable the Spooler21 Select I/O Interfaces to Spool Window Managing Jobs in the Spooler’s Job QueueSeven standard curves are supplied with Xanté Halftone 23 Linearization Window Must Calibrating plate or film media, youCurve correction fig Any linearization you have already done 25 Densitometer Data Entry Window Click OK to close the Linearization window Advanced Gamma Control Click Advanced. The Advanced Settings window appears figManaging Custom Gamma Curves 27 Reset Curves Window Press the Menu key until Command Center X-ACT 28 More X-ACT Window Window appears .29, make the necessary changes 29 More X-ACT Advanced Setup WindowMeasure dashed line from left edge Reset all settings or the selected media type31 Align Paper Window PC Setup PC Setup Managing Fonts on an Optional Hard Disk Chapter Ethernet Setup Select the EtherTalk Phase 2 Driver EtherTalk Network ConfigurationEnter the new name for the EtherTalk zone Change the EtherTalk Zone NameNot case sensitive, and cannot include Novell NetWare Versions 3.X, 4.X, or Novell NetWare ConfigurationConfigure the Novell Server Configure the Novell print server interface on your printerSelecting the Novell Names Select Available Options Print Server Information Configure the Novell Server NetWare 3.XPress Insert and type in your printer’s default PostScript Check the AUTOEXEC.NCF file on the Novell file serverHighlight Print Servers and press Enter Highlight Queue Servers and press EnterNetWare Administrator Window Configure the Novell Server NetWareNew Object Window Highlight the main organization where the printer will beSelect Object Window Create Printer Window 10 Create Print Server Window 11 Print Server Window Using Xanté Command Center PC Configure the Print Server EmulationYour PC Chapter this step is not required Server name set up on the file serverPrinter displays the READY/IDLE message Using Xanté Command Center MacintoshChoose Controller Novell Set Print Server Password Open Xanté Command Center by double-clicking its iconName in file server configuration with PConsole in Configure Printer displays Configure the Novell Print Server InterfaceChoose File Exit to close Command Center Choose Networking Novell Print Server Network Protocol Install the Adobe PostScript DriverChoose Networking Novell Print Server Login & Printing Choose File Quit to close Command CenterConfigure the Line Printer Interface Line Printer ConfigurationTCP/IP Addresses Address begins with the numbers 128 through Class a address begins with the numbers 1 throughBut Less than 65,536Network Masks Reserved IP AddressesBe used as a device address Broadcast Addresses Set the TCP/IP AddressSubnet Addresses 20 PC TCP/IP Address Window Choose Networking TCP/IP Address Choose Networking TCP/IP LPR EnableConfigure the Printer Setup on the Network Windows NT 4.X ConfigurationLPR Port Setup for TCP/IP 23 Printer Ports Window AppleTalk Setup for EtherTalk NetBEUI Constraints NetBEUI ConfigurationNetBEUI buffer has a time limitation of 3 1/2 minutes. This Host SetupPrint Queue Setup Continue through the remaining instructions and select Default Printer SetupConfiguration Configuration Window Front PanelOnline key Status LightsControl Keys Manual LEDThrough menus and options Menu key allows you to enter the menuResetting to Factory Defaults Configuration MenusSelecting Menu Options Level 2 Reset Level 1 ResetMenu Structure Miscmedia PPDSelecting PPD Options Macintosh To configure a printer feature from the Print dialog boxChoose File Print. The Print dialog box appears Click Print to send the file to the printer Selecting PPD Options Windows 95Windows 95 and 98 Print Dialog Box Windows 95 and 98 Device Options Tab Click Apply after you have made the desired changesChoose File Print. The Print dialog box appears fig Selecting PPD Options Windows NTClick the Advanced tab to set printer options fig Windows NT 4.0 Advanced Tab PPD MenusJog Configuring Printer FeaturesEnhanced Screens Resolution Fast Imaging GammaSet Accurate Screens from your application Print dialog box Accurate ScreensEdge-duplex Clean Transfer Roller CleaningDuplexer SimplexFast Imaging Enhanced Screening TechnologyHalftone Calibration Technology Gamma Font AcceleratorYou may want to create and download up to seven custom gamma Xanté Gamma10 Gamma Corrections 0 through Interface Control Set Initial Job from the Miscinitial JOB configuration menuIdiom Recognition Initial JobMode Menus Enable MenusSpool Menu RS232 ConfigurationParallel Configuration Novell Print Server ConfigurationIP Address Configuration Jam RecoverLines Per Inch LPI Language OptionsMedia Electrophotography EP1, Toner Control Positive Film Technology DensityElectrophotography EP2, Humidity Control Negative Enhanced Imaging Technology Neit Fuser Temperature ControlHeavy film Mirror Print Media WeightNegative Print Multipurpose Feeder Media SizesCopies Paper ModeSet HP PCL5 emulation options using the PCL5 menus. See PCL Emulation ControlFont Lines/InchOrient Line WrapPrint Job Offset Jog Power SaveSym Set Resolution Options Printer TimeoutRAM Disk Smooth Shading Soft ErrorSpooler Toner Cartridge Control Start-upRedistributing Toner To adjust the print density dial Adjusting Print DensityClose the Multipurpose Feeder TonerSelecting a Specific Tray Tray Selection OptionsEnabling Tray Chaining Working with PostScript Emulations Selecting PostScript or Emulation Modes Main ways to configure a printer interface are forHP-GL only files Media Options Media Options Guidelines for Selecting and Storing Media Media SpecificationsImageable Area Media SizesImageable Areas Media SizesPrinting on Custom Sized Media Media TypesMedia Path Media HandlingOptional Paper Feeders Media SourcesMultipurpose Feeder Paper CassettesLoading Media Media Universal Tray ChainingSize Cassette Feeder Manual Double-Sided Copy Printing Double-Sided CopyOptional Duplexer Guidelines for using the DuplexerPrinting with Various Media Types Printing with Various Media Types Printing Computer-to-Film Myriad Film Part Number Size Printing Labels Printing EnvelopesPrinting Transparencies Maintenance and Specifications Maintenance and Specifications Handling the Printer MaintenanceMoving the Printer Storing the PrinterFuser Assembly Cleaning Cleaning the PrinterTurn off and unplug the printer Fuser Assembly Open the fuser cover assembly figTransfer Roller Maintenance and Specifications Transfer Roller CleaningToner and Manual Feed Area Cleaning Reassemble the printer and reconnect it to the power source Exterior CleaningType Technical SpecificationsACT, patented on 3G TCP/IP2400 x 2400 optional on 3G Enhanced Screening Technology on 3GPrinter Memory Requirements Warranty and Service OptionsMinimum Memory Requirements Limited Warranty Effect of Consumables on Warranty 10-4 10-3Options Option Printer OptionsPaper Cassette Feeder Paper Handling OptionsPaper Cassette Feeder Installing the Paper Cassette FeederAlign the Printer over the Feeder Secure the Printer to the Feeder Removing the Paper Cassette Feeder Sheet FeederInstall both footers using the following procedure Installing the 2,000 Sheet FeederAlign the Footer with the Feeder Place the footer next to the feeder figAttach the Footer to the Feeder Options 10 Align the Printer over the Feeder 12 Connect the Power between the Feeder and the Printer 14 Open the Paper Drawer Loading the 2,000 Sheet Feeder16 Lock the Paper Guides Close the paper drawer Removing the 2,000 Sheet Feeder18 Unlock the Casters 19 High-Temperature Warning on the Fuser Installing the Duplexer20 Open the Fuser Cover Close the fuser cover completely to prevent paper jams fig 21 Remove the Duplex Access Panel23 Place the Duplexer on the Printer 25 Connect the Duplexer Cable Attach the paper guide to the front of the duplexer figRemoving the Duplexer Store the duplexer in its original packing carton Controller Board Upgrades28 Loosen the Panel Screws Removing the Controller Board PanelRAM Upgrades SODIMMs Installing Sodimm and Firmware UpgradesQuantity Common Specification for all DensitiesDensity Org Config Supported Densities and OrganizationsInstalling SODIMMs and SIMMs Other Firmware UpgradesFlash ROM Simm Bank Sodimms 32 Open the Latches and Remove the Simm 33 Remove the Sodimm Replacing the Controller Board Panel 34 Installing a Simm10/100BaseT Upgrade Internal IDE Hard Disk UpgradeOptions 11-16 11-311-6 11-10Troubleshooting Status Messages Media jam has occurred after Performing setup routinesFeed when the paper stack is fewer than MotorHas been cancelled Or feeder is not properly installed, or trayPrinter has reset to factory default Printer is resetting after the ResetMy printer has no power Power and Setup IssuesTroubleshooting Set the data format to Ascii in your application Troubleshooting Solid black print on the image or text is washed out Print Quality IssuesVertical black streaks appear on the printed media Some characters are missing or only partially printed Instead of my image or text, the output is a solid black Print is smudged or small spaces are plugged Bold print appears shaded on the output Only a portion of my document printed Mechanical IssuesPreventing Paper Jams Paper JamsThis section contains suggestions for solving paper jams Locating Paper Jams Printer Paper Path Locating Jams on a Printer without the DuplexerClearing a Paper Cassette or Multipurpose Feeder Jam Clearing Paper JamsSqueeze top cover latch to release the lock fig Open the Top Cover and Multipurpose Feeder Remove any jammed paper from the multipurpose feeder fig Remove all media from the multipurpose feeder figLift up slightly then pull the cassette from the printer fig Remove any jammed paper from inside the paper feeder fig Remove any crumpled paper from the cassette figRemove any jammed paper in the back of the paper feeder fig Clearing a Back of Paper Feeder JamClose the feeder’s back cover fig Clearing a Toner Cartridge Area Jam14 Remove the Toner Cartridge 15 Remove Media Jam from the Toner Cartridge Area Clearing a Paper Exit Area Jam16 Fuser High-Temperature Warning Label 18 Open the Fuser Drum Cover Remove any jammed paper from the fuser area fig20 Close the Fuser Drum Cover Close the fuser cover figRemove any jammed paper from the top of the duplexer fig Clearing a Duplexer Jam23 Remove Media Jam from the Top of the Duplexer Close the duplexer’s top cover fig25 Open the Duplexer Bottom Cover Remove any jammed paper from the bottom of the duplexer figClose the duplexer’s bottom cover fig Reassembling the PrinterClose and latch the top cover fig 29 Reinstall the Paper CassettesCalling for Technical Support Troubleshooting InformationTroubleshooting