11-3, 11-6, 11-10, 11-16, 11-17, 11-18, 11-20 | Xante 3 Series

Chapter 11 - Troubleshooting

Chapter Overview
Introduction	11-3
Status Messages	11-3
Power and Setup Issues	11-6
Print Quality Issues	11-10
Mechanical Issues	11-16
Paper Jams	11-17
Preventing Paper Jams	11-17
Locating Paper Jams	11-18
Clearing Paper Jams	11-20
Calling for Technical Support	11-37
Troubleshooting Information	11-37

_____________________________________ Troubleshooting 11-1

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Xante 3 Series warranty 11-6, 11-10, 11-16, 11-17, 11-18, 11-20, 11-37

Contents

Chapter Overview Accel-a-Writer 3 Series Printers Introduction Introduction Accel-a-Writer 3 Series Printer Accel-a-Writer 3 Series Printers Printing with Various Media Types describes printing About this ManualOn envelopes, labels, film, and transparencies Manual Conventions Appendix A-HP PCL5 and HP-GL 7475A Commands lists Printer Features Introduction NEC VR 4310 166 MHz Processor Std Printer ConfigurationStandard in MB Maximum in MB 256 Adobe PostScript Std Std Internal IDE Hard disk Opt Spooling Font Accelerator 3DN Other Helpful Documentation Warranty and Product Registration Chapter Overview Installation Installation Printer Location Introduction Lifting the Printer Printer Package Front View of the Printer Accel-a-Writer 3 Series Printer Overview Rear View of the Printer Handling the Toner Cartridge Toner Cartridge Release the Top Cover Latch Removing and Installing the Toner Cartridge Remove the Toner Cartridge Remove the new toner cartridge from the package Shake the Toner Cartridge 11 Insert the Pins into the Guide Channels 13 Close the Top Cover Close the multipurpose feeder fig 15 Pull Out the Cassette Paper Cassette 16 Remove the Cassette from the Printer 18 Move the Length Guide 20 Load the Paper Multipurpose Feeder 21 Adjust the Output Tray Extension 22 Open the Multipurpose Feeder 24 Load the Paper Adjust the media guide to the size of the media stack fig 26 Print Monitor Preferences Multipurpose Feeder Tip Printer Ports Connecting to the LocalTalk PortSelecting the Printer Interface Two terminating resistors 28 LocalTalk Connector Boxes, Resistors, and Cable 29 Parallel Cable Connecting to the Parallel Port 30 Serial Cables Connecting to the Serial Port Unshielded Twisted Pair 10BaseT, Optional 10/100BaseT Connecting to the Ethernet PortThin Coaxial Cable 10Base2 31 Connect to the UTP Port Connecting the Power Cord Turning the Printer On Press the on the power switch to turn on the printer fig Turning the Printer Off Macintosh Setup Macintosh Setup Folder later in this chapter for details Xanté Utilities CD-ROMReader 3.0 to view and to print the guide File using Acrobat Reader Applications access to printer specific featuresDrivers Click Continue XInstallerUse XInstaller to load Xanté Utilities, your printer’s PPD, Adobe Acrobat Reader XInstaller Window Click Continue in the AdobePS introduction screen AdobePS Installer Window AdobePS AdobePS 8.6 driver requires the following system setupAdobe PostScript Printer Drivers Selecting the Adobe PostScript Printer Driver Adobe PSPrinter Adobe PSPrinter driver requires the following system setupAt least 4 MB of memory AdobePS Installing AdobePS Installing the PPD for AdobePS PSPrinter Installing PSPrinter 8.3.1 and the PPDInstall icon PSPrinter Installation window appears PSPrinter 8.3 User Guide PSPrinter Installation Window To the right Is enabled on the printer front panel Configuring the PPDMac Watermark Plug-in Folder AdobePS Chooser Window Installable Options Window Select the amount of RAM installed on your printer Press the Reset key until Configuring the PrinterSelect the SETUPI/F menu Select the Enable menu. Then, select Design in appendix B for additional information Load and configure the Adobe PostScript printer driverApp Drivers Folder PageMaker 5 PPD Folder Load and configure the Adobe PostScript printer driver INITDSKS.PS initializes all Scsi and IDE drives Downloads FolderScenicSoft Preps Xanté PostScript 3 printers Devices currently configured for your printer Xanté Command CenterStart-up Page in chapter Printer Status General MenuPrinter Information Download PostScript File Margin AdjustmentReboot Printer Spooling Novell Print Server Networking Menu Graphics menu allows you to create custom gamma curves to Graphics MenuAppleTalk CRD Directories Download Fonts Adobe DownloaderFile Menu Linearization Other Special Menu Options ProceduresSpecial Menu Printer Font Directory Press the On Line key to return the printer to Using the Front PanelUsing Xanté Command Center Spooler 11 Spooling Window 13 Select I/O Interfaces to Spool Window To manage jobs in the spooler’s job queue Queue Use the Control buttons to manage the jobs in the queueRefresh Printing a Calibration Calibration with a Densitometer GammaDensitometer support 3G allows you to use g 15 Linearization Window Following procedure Calibrating film media, you Record of the new lpi setting for that gamma curve Densitometer, like any other precision instrument Using the Densitometer 17 Densitometer Data Entry Window Linearizing the Densitometer Data Click OK. The Linearization window closes Advance Gamma Curve Control To manage custom gamma curves, open Xanté Command CenterManaging Custom Gamma Curves To factory setting Resetting Custom Curve Defaults Front Panel X-ACT Accurate Calibration Technology X-ACT Now the printer’s line lengths are calibrated correctly Command Center X-ACT 19 More X-ACT Calibration Window Window appears .21, make the necessary changes First calibration for letter size paper is not overwritten 254.0 190.5 Under Manual Feed Options, if you are using standard Values section of the More X-ACT window Compare the following pairs To F 23 Printer Margin Control Window Printer Margin Adjustment ∆ y Downloaded Fonts Hard disk survive a power cycleDownloading Fonts Click Download to send the selected fonts to the printer Reviewing and Removing Downloaded Fonts 27 Font Directory Window PC Setup PC Setup Atm Xanté Utilities CD-ROM PCAutorun.inf Read1st.txt Drivers later in this chapter Xanté Utilities CD-ROM documentation is in Adobe Acrobat Xanté Utilities Installer Insert the Xanté Utilities CD-ROM into your PC. Xanté Xanté Utilities and Application DriversSelect Start Run Windows 95 or Select Your Printer Models Select the application version that you use PC Setup Start Copying Files Window AdobePS Window Click Finish on the Setup Complete window this is Deleting AdobePS 4.1.X and Later Deleting Previous Driver VersionsTo delete Adobe PS 4.1.X or later versions of the driver PC Setup Restart Windows Deleting AdobePS 4.0 and Earlier Windows 95, 98, and NT 4.0 Drivers Installing the AdobePS Printer Driver and Printer PPDInsert the Xanté Utilities CD-ROM into your PC Use Windows Explorer to go the CD-ROM’s Drivers Installing AdobePS 4.1, 4.2, or 5.X and the Printer PPDRead the license agreement and click Accept Yes for Printer Type Window 10 Select the Xanté PPD 11 Local Port Selection Window Select the model of your printer in the Select Printer Model Installing AdobePS 4.3 and the Printer PPD Choose your printer from the list. Click OK and then Next Configuring the PPD for Windows 95, 98, and NTThen Next. The Setup Complete window appears Select Start Settings Printers. The Printers window appears 13 Device Options Tab Select True for Spooler Enabled to activate the Save PC Setup 14 PostScript Tab Select Yes for Send Control D after each Job Windows NT READY/IDLE displays Select PSFiles Folder Printer must be restarted before the change is effective Initdsks.ps initializes Options Menu Xanté Command Center allows you to check and control many General Controller MenuGet Info provides current printer status on screen LPR interface on the optional Ethernet port Your printer Linearize ConfigureAlign Paper CRD Directory Novell Spooler Ports Menu This section covers procedures for using Xanté UtilitiesMore X-ACT SETUPI/F menu 19 Configure Menu in the Spooler Window To Enable the Spooler 21 Select I/O Interfaces to Spool Window Managing Jobs in the Spooler’s Job Queue Seven standard curves are supplied with Xanté Halftone 23 Linearization Window Must Calibrating plate or film media, you Curve correction fig Any linearization you have already done 25 Densitometer Data Entry Window Click OK to close the Linearization window Advanced Gamma Control Click Advanced. The Advanced Settings window appears fig Managing Custom Gamma Curves 27 Reset Curves Window Press the Menu key until Command Center X-ACT 28 More X-ACT Window Window appears .29, make the necessary changes 29 More X-ACT Advanced Setup Window Measure dashed line from left edge Reset all settings or the selected media type 31 Align Paper Window PC Setup PC Setup Managing Fonts on an Optional Hard Disk Chapter Ethernet Setup Select the EtherTalk Phase 2 Driver EtherTalk Network Configuration Enter the new name for the EtherTalk zone Change the EtherTalk Zone NameNot case sensitive, and cannot include Novell NetWare Versions 3.X, 4.X, or Novell NetWare ConfigurationConfigure the Novell Server Configure the Novell print server interface on your printer Selecting the Novell Names Select Available Options Print Server Information Configure the Novell Server NetWare 3.XPress Insert and type in your printer’s default PostScript Check the AUTOEXEC.NCF file on the Novell file server Highlight Print Servers and press Enter Highlight Queue Servers and press Enter NetWare Administrator Window Configure the Novell Server NetWare New Object Window Highlight the main organization where the printer will be Select Object Window Create Printer Window 10 Create Print Server Window 11 Print Server Window Using Xanté Command Center PC Configure the Print Server EmulationYour PC Chapter this step is not required Server name set up on the file server Printer displays the READY/IDLE message Using Xanté Command Center MacintoshChoose Controller Novell Set Print Server Password Open Xanté Command Center by double-clicking its icon Name in file server configuration with PConsole in Configure Printer displays Configure the Novell Print Server Interface Choose File Exit to close Command Center Choose Networking Novell Print Server Network Protocol Install the Adobe PostScript DriverChoose Networking Novell Print Server Login & Printing Choose File Quit to close Command Center Configure the Line Printer Interface Line Printer ConfigurationTCP/IP Addresses Address begins with the numbers 128 through Class a address begins with the numbers 1 throughBut Less than 65,536 Network Masks Reserved IP AddressesBe used as a device address Broadcast Addresses Set the TCP/IP AddressSubnet Addresses 20 PC TCP/IP Address Window Choose Networking TCP/IP Address Choose Networking TCP/IP LPR Enable Configure the Printer Setup on the Network Windows NT 4.X ConfigurationLPR Port Setup for TCP/IP 23 Printer Ports Window AppleTalk Setup for EtherTalk NetBEUI Constraints NetBEUI Configuration NetBEUI buffer has a time limitation of 3 1/2 minutes. This Host Setup Print Queue Setup Continue through the remaining instructions and select Default Printer Setup Configuration Configuration Window Front Panel Online key Status LightsControl Keys Manual LED Through menus and options Menu key allows you to enter the menu Resetting to Factory Defaults Configuration MenusSelecting Menu Options Level 2 Reset Level 1 ResetMenu Structure Miscmedia PPD Selecting PPD Options Macintosh To configure a printer feature from the Print dialog boxChoose File Print. The Print dialog box appears Click Print to send the file to the printer Selecting PPD Options Windows 95 Windows 95 and 98 Print Dialog Box Windows 95 and 98 Device Options Tab Click Apply after you have made the desired changes Choose File Print. The Print dialog box appears fig Selecting PPD Options Windows NTClick the Advanced tab to set printer options fig Windows NT 4.0 Advanced Tab PPD Menus Jog Configuring Printer FeaturesEnhanced Screens Resolution Fast Imaging Gamma Set Accurate Screens from your application Print dialog box Accurate Screens Edge-duplex Clean Transfer Roller CleaningDuplexer Simplex Fast Imaging Enhanced Screening Technology Halftone Calibration Technology Gamma Font Accelerator You may want to create and download up to seven custom gamma Xanté Gamma 10 Gamma Corrections 0 through Interface Control Set Initial Job from the Miscinitial JOB configuration menuIdiom Recognition Initial Job Mode Menus Enable Menus Spool Menu RS232 ConfigurationParallel Configuration Novell Print Server Configuration IP Address Configuration Jam Recover Lines Per Inch LPI Language OptionsMedia Electrophotography EP1, Toner Control Positive Film Technology DensityElectrophotography EP2, Humidity Control Negative Enhanced Imaging Technology Neit Fuser Temperature ControlHeavy film Mirror Print Media Weight Negative Print Multipurpose Feeder Media Sizes Copies Paper ModeSet HP PCL5 emulation options using the PCL5 menus. See PCL Emulation Control Font Lines/InchOrient Line Wrap Print Job Offset Jog Power SaveSym Set Resolution Options Printer TimeoutRAM Disk Smooth Shading Soft Error Spooler Toner Cartridge Control Start-upRedistributing Toner To adjust the print density dial Adjusting Print Density Close the Multipurpose Feeder Toner Selecting a Specific Tray Tray Selection OptionsEnabling Tray Chaining Working with PostScript Emulations Selecting PostScript or Emulation Modes Main ways to configure a printer interface are forHP-GL only files Media Options Media Options Guidelines for Selecting and Storing Media Media Specifications Imageable Area Media Sizes Imageable Areas Media Sizes Printing on Custom Sized Media Media Types Media Path Media Handling Optional Paper Feeders Media Sources Multipurpose Feeder Paper CassettesLoading Media Media Universal Tray ChainingSize Cassette Feeder Manual Double-Sided Copy Printing Double-Sided Copy Optional Duplexer Guidelines for using the Duplexer Printing with Various Media Types Printing with Various Media Types Printing Computer-to-Film Myriad Film Part Number Size Printing Labels Printing Envelopes Printing Transparencies Maintenance and Specifications Maintenance and Specifications Handling the Printer Maintenance Moving the Printer Storing the Printer Fuser Assembly Cleaning Cleaning the PrinterTurn off and unplug the printer Fuser Assembly Open the fuser cover assembly fig Transfer Roller Maintenance and Specifications Transfer Roller Cleaning Toner and Manual Feed Area Cleaning Reassemble the printer and reconnect it to the power source Exterior Cleaning Type Technical Specifications ACT, patented on 3G TCP/IP2400 x 2400 optional on 3G Enhanced Screening Technology on 3G Printer Memory Requirements Warranty and Service OptionsMinimum Memory Requirements Limited Warranty Effect of Consumables on Warranty 10-4 10-3 Options Option Printer Options Paper Cassette Feeder Paper Handling Options Paper Cassette Feeder Installing the Paper Cassette Feeder Align the Printer over the Feeder Secure the Printer to the Feeder Removing the Paper Cassette Feeder Sheet Feeder Install both footers using the following procedure Installing the 2,000 Sheet Feeder Align the Footer with the Feeder Place the footer next to the feeder fig Attach the Footer to the Feeder Options 10 Align the Printer over the Feeder 12 Connect the Power between the Feeder and the Printer 14 Open the Paper Drawer Loading the 2,000 Sheet Feeder 16 Lock the Paper Guides Close the paper drawer Removing the 2,000 Sheet Feeder 18 Unlock the Casters 19 High-Temperature Warning on the Fuser Installing the Duplexer 20 Open the Fuser Cover Close the fuser cover completely to prevent paper jams fig 21 Remove the Duplex Access Panel 23 Place the Duplexer on the Printer 25 Connect the Duplexer Cable Attach the paper guide to the front of the duplexer fig Removing the Duplexer Store the duplexer in its original packing carton Controller Board Upgrades 28 Loosen the Panel Screws Removing the Controller Board Panel RAM Upgrades SODIMMs Installing Sodimm and Firmware Upgrades Quantity Common Specification for all DensitiesDensity Org Config Supported Densities and Organizations Installing SODIMMs and SIMMs Other Firmware UpgradesFlash ROM Simm Bank Sodimms 32 Open the Latches and Remove the Simm 33 Remove the Sodimm Replacing the Controller Board Panel 34 Installing a Simm 10/100BaseT Upgrade Internal IDE Hard Disk Upgrade Options 11-16 11-311-6 11-10 Troubleshooting Status Messages Media jam has occurred after Performing setup routinesFeed when the paper stack is fewer than Motor Has been cancelled Or feeder is not properly installed, or trayPrinter has reset to factory default Printer is resetting after the Reset My printer has no power Power and Setup Issues Troubleshooting Set the data format to Ascii in your application Troubleshooting Solid black print on the image or text is washed out Print Quality Issues Vertical black streaks appear on the printed media Some characters are missing or only partially printed Instead of my image or text, the output is a solid black Print is smudged or small spaces are plugged Bold print appears shaded on the output Only a portion of my document printed Mechanical Issues Preventing Paper Jams Paper JamsThis section contains suggestions for solving paper jams Locating Paper Jams Printer Paper Path Locating Jams on a Printer without the Duplexer Clearing a Paper Cassette or Multipurpose Feeder Jam Clearing Paper JamsSqueeze top cover latch to release the lock fig Open the Top Cover and Multipurpose Feeder Remove any jammed paper from the multipurpose feeder fig Remove all media from the multipurpose feeder fig Lift up slightly then pull the cassette from the printer fig Remove any jammed paper from inside the paper feeder fig Remove any crumpled paper from the cassette fig Remove any jammed paper in the back of the paper feeder fig Clearing a Back of Paper Feeder Jam Close the feeder’s back cover fig Clearing a Toner Cartridge Area Jam 14 Remove the Toner Cartridge 15 Remove Media Jam from the Toner Cartridge Area Clearing a Paper Exit Area Jam 16 Fuser High-Temperature Warning Label 18 Open the Fuser Drum Cover Remove any jammed paper from the fuser area fig 20 Close the Fuser Drum Cover Close the fuser cover fig Remove any jammed paper from the top of the duplexer fig Clearing a Duplexer Jam 23 Remove Media Jam from the Top of the Duplexer Close the duplexer’s top cover fig 25 Open the Duplexer Bottom Cover Remove any jammed paper from the bottom of the duplexer fig Close the duplexer’s bottom cover fig Reassembling the Printer Close and latch the top cover fig 29 Reinstall the Paper Cassettes Calling for Technical Support Troubleshooting Information Troubleshooting