Xante 3 Series warranty Limited Warranty

XANTÉ provides a one year limited warranty against defects in material and workmanship on your printer. See “Limited Warranty” later in this chapter. To obtain warranty service, call customer support for an RMA (Return Material Authorization) number and return your printer to the XANTÉ Customer Repair Center, freight prepaid. For locations within the United States and Canada, XANTÉ repairs your printer within five business days.

With XANTÉ’s cross-ship exchange program, a replacement printer is cross-shipped to you if the XANTÉ technician determines that the problem cannot be resolved over the phone or with replacement parts. This plan is designed to minimize printer downtime and includes an option for an additional fee which allows you to bypass all repair attempts and receive a cross-shipped replacement printer immediately.

XANTÉ’s on-site service plan provides maintenance service performed at your location by a trained Wang Global technician. With this plan, if you are within 50 miles of the nearest authorized Wang Global Service Center, a trained service technician is dispatched to your site by the end of the next business day to begin servicing your printer.

For details on these plans or to request service under one of these plans, call XANTÉ Customer Support at 800-926-8839 (US and Canada) or your XANTÉ vendor.

Limited Warranty

XANTÉ CORPORATION warrants this product against defects in material and workmanship for a period of ONE (1) YEAR from the date of original purchase of the Accel-a-Writer 3 series printer.

In case of defect, XANTÉ CORPORATION will, at its option, repair, or replace this product at no charge to you provided you return the product, freight prepaid, to us during the warranty period. Please attach your name, address, telephone number, a description of the problem, and proof of date of original purchase. This warranty does not apply if the product has been damaged by accident, abuse, misuse, misapplication, or if the product has been modified without the written permission of XANTÉ CORPORATION.

_________________________ Maintenance and Specifications 9-13