Xante 3 Series warranty Preventing Paper Jams

•Make sure all paper cassettes are seated properly. See “Paper Cassette” in chapter 2.

•If the optional duplexer is installed, make sure it is connected properly. See “Duplexer” in chapter 10.

•There may be a foreign object in the printer. Turn off the printer and remove the object. See chapter 2 for the basic printer setup and chapter 10 for the optional paper feeder and duplexer setup.

I can’t remove the paper cassette.

•Do not remove the cassette by force.

•Make sure you are using the proper procedure to remove the paper cassette. See “Paper Cassette” in chapter 2.

•The cassette may be jammed. This can occur if the power switch is turned off or the multipurpose feeder opened during printing. Turn off the printer and wait a few seconds. Turn on the printer and wait for the READY/IDLE message; then, try to remove the cassette.

Paper Jams

This section contains suggestions for solving paper jams.

Preventing Paper Jams

Use the following guidelines to prevent most paper jams.

•Make sure the printer is level and in an appropriate location. See “Printer Location” in chapter 2.

•Make sure media meets the guidelines in “Media Specifications” in chapter 7.

•Make sure media is stored following the guidelines in “Media Specifications” in chapter 7.

_____________________________________ Troubleshooting 11-17