SmartLink 4050 Series Getting Started Guide | 6 • Troubleshooting |
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Introduction
The following troubleshooting information can be used to help solve most common problems.
Symptom | Recommended action |
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No dial tone | Do the following: |
| • Check to see if there are any loose connections. |
| • Verify that the power cord is connected properly. |
| • Verify that 120 VAC is available at the power outlet. |
| • Contact your service provider to see if there is a problem with your WAN or |
| Internet connection. |
| If the problem still exists, replace the SIP phone. |
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Nothing displayed on | Do the following: |
the LCD screen | • Verify that the power cord is connected properly. |
| • Verify that 120 VAC is available at the power outlet. |
| If the problem still exists, replace the SIP phone |
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How do I update the SIP | The SIP Phone automatically updates firmware when it powers up (while connected |
Phone firmware? | to the Internet). |
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Why can’t I dial my | Do the following: |
friend’s SIP number? | • Check Registrar Server Domain Name/IP address and Outbound Proxy |
| Domain Name/IP Address (under SIP Settings in Configuration Menu). Make |
| sure you have the right Name or IP Address. |
| • Check the LCD display on your phone to see if there is a name or number dis- |
| played on the screen. If the name or number is not displayed, use a web |
| browser and access the configuration menu. Make sure that the Registrar |
| Server Domain Name/IP Address is correct. |
| • Check the register status under SIP Account Settings in the configuration menu |
| (from web browser). If your status is unregistered, it means you do not have a |
| SIP account. Contact your SIP service provider to get an account. |
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Why isn’t my firmware | Your SIP Phone automatically detects for new firmware when you unplug the |
updating? | power. If new version is available the phone will automatically update the firm- |
| ware. If the firmware is not updating, do the following: |
| • Verify that the FTP address is correct. |
| • Check with your supplier to verify that the firmware filename is correct. |
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I accidentally set DSL to | Unplug the power cord from the IP phone. Wait 2 seconds and plug the power |
enable and now the | cord back in the IP phone. Press and hold the MENU key. The system should |
phone does not boot up | bypass boot up and go straight into phone setup menu. Modify the phone setting |
| and make sure you save it before you exit. |
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Why does the “Can’t | Make sure you exit setting mode (phonebook, menu, speed dial, etc.) before click- |
Upgrade Now” mes- | ing Submit in the configuration menu. |
sage display when I |
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click Submit in the |
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configuration menu? |
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Introduction | 66 |
