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Paxar 9840CL user manual The print motor is not ready. Call Technical Support

Models: 9840CL

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768Printhead has more than 10 bad dots or is not connected. Make sure the printhead is connected and if necessary, replace the printhead.

770The print motor is not ready. Call Technical Support.

771The format specified by the application was not found. Reload your application and format and try again. If the problem continues, call Technical Support.

790The printer is busy. Wait until the printer is idle (not receiving data or no batch waiting to print) before you send any packets. This error may occur when you try to print a test label if the printer is busy.

791The printer has an error pending. Turn off the printer. Wait 15 seconds and turn it back on. Resend the packets. If the problem continues, call Technical Support.

792The printer is not initialized. Call Technical Support.

793The printer job queue is full. Turn off the printer. Wait 15 seconds and turn it back on. Resend the packets. If the problem continues, call Technical Support.

Errors numbered 900 – 999 are hard printer failures. Call Service if you receive

these messages.

________

Error 911 may appear when you turn off the printer.

________

50 ∙ Troubleshooting - 5

Paxar Systems Group Paxar 9840CL Printer

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Paxar 9840CL user manual The print motor is not ready. Call Technical Support

Contents

9840CL Printer User’s ManualPAXAR Systems Group Manual Edition 15 December Manual Part NumberThis page left blank intentionally Troubleshooting ContentsCare and Maintenance Getting StartedError Messages Specifications & Accessories - AContacting Paxar Data Errorsusing the printers control panel Getting Startedconnecting the power cord connecting the communications cable This chapter includes information about unpacking the printerConnecting the Power Cable AudienceUnpacking the Printer Connecting the Communication Cable Default Serial Port Communication ValuesEstablishing Communications Power Default Printer SettingsUsing the Control Panel Printer Status LightsFeed Button FunctionsStatus Code Box PauseSetting Dip Switches Upper DIP Switches Lower DIP SwitchesBaud Rate DIP SwitchesUpper DIP Switches Data BitsFlow Control Lower DIP SwitchesDiagnostics XON/XOFFLoading Supplies 2. Unlock the printhead by turning the retaining latch Loading Labels1. Open the cover 10 ∙ Loading SuppliesDo not pick up the printer by the supply holder Supply Guides6. Push down on the supply lever to unlock the supply guides 9. Adjust the supply guides so they touch the supply. Push up on the supply lever to lock the supply guides into place 14 ∙ Loading Supplies 12. Close the cover13. Press Feed to position the supply under the printhead Paxar Systems Group Paxar 9840CL PrinterLoading Ribbon 4. Push the deflector tab down Take-up Reel Back Reel 10. Align the ribbon with the printhead and supply Adjusting the Wide/Narrow Knobs The adjustment is shown in the wide position 20 ∙ Loading SuppliesPaxar Systems Group Paxar 9840CL Printer Printing an Error Label PrintingPrinting Non-Printing Zone Preventing JamsFeed Adjusting Print Positions Printing Serial Bar CodesPrint Position Adjusting the cut angleSupply Position Margin PositionUsing the Knife Font Samples 26 ∙ PrintingPaxar Systems Group Paxar 9840CL Printer Paxar Systems Group Paxar 9840CL Printer Printing - 3 ∙clean the printhead and platen roller replace a printhead Care and MaintenanceThis chapter tells you how to clear supply jams clear knife jams adjust print contrast replace a fuse lubricate the knifeDO NOT PLACE YOUR FINGERS NEAR THE KNIFE’S BLADE. DO NOT USE Clearing Supply JamsClearing a Knife Jam EXCESSIVE FORCE TO REMOVE TAGS BECAUSE DAMAGE TO THE KNIFE MAY OCCURCleaning 8. Let the printer dry and reload your supplies 7. Clean the build-up in the supply pathCare and Maintenance - 4 ∙ Paxar Systems Group Paxar 9840CL PrinterReplacing the Printhead 3. Unlock the printhead by turning the retaining latch 6. Carefully unplug the cable from the printhead as shown 9. Snap the printhead into place Adjusting the Print Contrast Care and Maintenance - 4 ∙ Replacing the Fuse1. Disconnect the printer from the power source 3. Remove the old fuse and insert a new oneLubricating the Knife Troubleshooting - 5 ∙ TroubleshootingSolutions to minor printing problems This chapter provides Information about printing a test labelPrinting a Test Label Troubleshooting ProblemAction Error Messages Data Errors200 Option number must be 1, 4, 30, 31, 42, 50, 60, or 204 Source field must be 0 to 263 Primary monetary symbol is invalid Insufficient font memory is available for the downloaded font Communication Failures Error Description/ActionData Formatting Errors Machine Faults 770 The print motor is not ready. Call Technical Support Specifications & Accessories - A PrinterFabric Label Kits Supply SpecificationsSupply Types Paxar SystemsRibbon Type Ribbon SpecificationsRibbon Storage Ribbon WidthsBNC Connector 10Base2 AccessoriesRJ-45 Connector 10BaseT Printhead Assembly KitWhen ordering spare parts in the U.S.A Contacting PaxarWhen ordering supplies in the U.S.A For Machine Service or Technical Support in the U.S.A