Troubleshooting
If the following instructions fail to solve your problem, contact Pelco Product Support at
Access the properties dialog boxes for the camera on the Endura workstation (refer to the WS5000 operation manual [C2624M]). Then note the following before calling Pelco:
•Unit serial number: on the product label
•Software version: located in the Advanced Properties window
WARNING: Do not try to repair the unit yourself. Opening it immediately voids any warranty. Leave maintenance and repairs to qualified technical personnel. Exchange the defective unit and return it for repair.
Table E. Troubleshooting the
Problem | Possible Causes | Suggested Remedy |
Unit not ready | Power turned off | Check that the power indicator is lit. |
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| Faulty cable connections | Check all leads, plugs, contacts, and connections. |
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| Network connectivity issues | Contact your network administrator. |
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No video transmission; USB video status | Video loss at camera | Check all camera connections. Connect local monitor and |
indicator is red |
| check camera function. |
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| Defective camera | Connect local monitor and check camera function. |
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| Connect USB cable to correct connector. | |
| incorrect USB connector on |
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| NET5300B rear panel |
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| Defective | Check camera on a different |
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Poor analog video or ghosting | Termination not set correctly | From an Endura workstation, disable video termination for |
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| looping video; enable it if not using looping video. |
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No looping video on local monitor | Faulty cable connections | Check all leads, plugs, contacts, and connections. |
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| Video termination is enabled | From an Endura workstation, enable video termination. |
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Unit status indicator is red | Unit fan failure | Replace the |
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| System cannot activate the unit | Replace the |
| encoder channel |
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The unit is not ready for operation after | Voltage failure during programming | Replace the |
firmware upload | of update file |
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