TROUBLESHOOTING
The table below is a list of possible causes and solutions. Before replacing parts, please contact VIQUA Technical Assistance for any new troubleshooting techniques :
Symptom | Possible cause | Possible solution |
No power | GFCI and/or breaker tripped | Reset GFCI and/or breaker |
| Transient voltage surge suppressor (TVSS) | Replace TVSS |
| damaged |
|
| Power supply damaged | Replace power supply and use a TVSS |
GFCI or breaker | Connection between lamp and lamp plug | Clean and dry lamp pins and lamp plug, |
repeatedly trips | is wet | check unit for leaks or condensation |
| Replace power supply | |
Leak at inlet or outlet | Threaded pipe fittings are leaking | Clean threads, reseal with Teflon tape and |
|
| retighten |
Leak detected from | Condensation of moist air on cold chamber | Control humidity or relocate unit |
area of UV chamber | (slow accumulation) |
|
| Inspect and replace if deteriorated | |
| installed |
|
OVERVIEW
INSTALLATION
Alarm
Lamp/sleeveassemblynotproperlyinstalled | Tighten assembly |
(too tight or not tight enough) |
|
See Control Panel section | See Control Panel section |
System is operating but water tests reveal bacterial contamination
Lamp timer does not read anything
Equipment downstream of UV system is acting as a breeding ground for pathogens
Pathogens are residing in the distribution lines
Recontamination from pipe
Unit is unplugged
No power at AC power outlet
Power cord is damaged
Power surge caused damage to electrical assembly
Ensure UV is the last piece of treatment equipment
Ensure all distribution lines have been disinfected with chlorine - see Disinfecting the Water Lines section
Remove any pipe
Plug unit into AC power outlet
Replace fuse or reset breaker
Replace power cord
Replace power supply and use a surge protector
15
OPERATION MAINTENANCE
WARRANTY
