Motorola WR850GP manual Troubleshooting

Section 4 Troubleshooting

My computer is experiencing difficulty in connecting to the router.

ƒEnsure that all of your cabling connections are firmly connected. This includes the cables from the wall to your modem, between the router and modem, and, if available, from the router to your PC.

ƒEnsure that your LEDs are not lit Red or not at all. For further information about LED descriptions, see Section 1: Overview.

ƒEnsure that you are using Ethernet cables and not telephone cables between the router and modem or router and PC. See the illustration below. Ethernet cables use a wider RJ-45 style plug using 8 wires where telephone style plugs use the smaller RJ-11 style plug using 4 to 6 wires.

The plug on the left is RJ-45; the plug on the right is RJ-11 – use only RJ-45.

ƒEnsure that your Ethernet adapter is enabled. To check the status of your adapter, click the monitor icon in the System Tray at the bottom right of your screen.

You can also check the status of the Ethernet adapter by selecting Control Panel > Network and Dial-Up Connections.

My broadband modem already uses a built-in router.

Because the two routers will cancel each other out, turn off the NAT function in the modem to enable access for your router. Refer to your modem’s documentation for further instructions.

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