Motorola WR850GP manual Hardware Solutions

Section 4: Troubleshooting

This section details possible solutions to common problems that might occur in using the router.

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Hardware Solutions

My computer is experiencing difficulty connecting to the wireless network.

ƒEnsure that your router is powered on and that the Wireless LED is on.

ƒEnsure that your wireless adapter (PCI card, Notebook or Ethernet adapter) is installed correctly and is active.

ƒEnsure that your wireless adapter’s radio signal is enabled. Review your adapter’s documentation for further instructions.

ƒEnsure that your wireless adapter for your PC and the wireless router have the same security settings that will allow your computer to access the wireless network. Also, verify that the list of Restricted Wireless MAC Addresses (on the WIRELESS Page of the Web-based Configuration Utility is not configured to block your PC. For details on adjusting your security settings, please refer to the descriptions of the WIRELESS and SECURITY Pages in Section 3: Configuration.

ƒEnsure that your wireless adapter is within range of your router or is not behind an obstruction. For example, metal structures will interfere with the signal, as will 2.4 GHz cordless phones, and microwaves.

ƒEnsure that your router’s antenna is connected and that your PC’s wireless adapter antenna is also connected.

WR850 4-1