HP Comprehensive Guide to Troubleshooting E Secure Encryption Errors

Error	Description	Action
Remote key manager	Slot X Encryption Failure –	To troubleshoot, see the Key Manager page in
communication failure	Communication issue prevents	HP iLO interface.
	drive keys from being
	retrieved. Encrypted logical
	drives are offline. System may
	not boot.
Incorrect or missing Master	Slot X Encryption Failure –	Correct the problem on the HP ESKM.
Key on Remote key manager	Master Encryption Key is
	incorrect or not retrieved from
	HP ESKM. Encrypted logical
	drives may be offline. System
	may not boot.
Volume Key decryption failure	Invalid Drive Encryption Keys	Restore the correct version of the Drive
	on HP ESKM. Encrypted logical	Encryption Key on the HP ESKM.
	drives may be offline. System
	may not boot.
Unable to establish	Communication issue prevents	Reset the controller by rebooting the server.
communication with controller	keys from being retrieved.
	Dependent encrypted logical
	drives are offline. System may
	not boot.
Missing local Master Key	Imported encrypted logical	Use HP Smart Storage Administrator to enter the
	drives are offline; the matching	local Master Encryption Key.
	local Master Encryption Key is
	required. System may not boot.
Controller password failure	All encrypted local drives are	Reboot the server and enter the proper
	offline due to failure to enter	controller password, or unlock the controller
	proper controller password.	using HP Smart Storage Administrator.
Controller encryption not	Encrypted logical drives are	Use HP Smart Storage Administrator to enable
enabled	present but encryption is not yet	encryption.
	enabled. Encrypted logical
	drives are offline.
Encryption parameters not set	Encryption is enabled for the	Use Encryption Manager to set the Master Key
	controller but the Master	name for the controller and reboot.
	Encryption Key name is not set.
Controller/logical drive	Key management mode	Use Encryption Manager to match key
encryption type mismatch	mismatch between controller	management modes. For more information, see
	and drives. Dependent	"Importing drives with different Master Keys (on
	encrypted drives offline.	page 48)".
Encryption failure -	Unsupported system ROM	Update the system ROM to a version supporting
unsupported system ROM	detected. Encrypted logical	encryption.
detected	drives may be offline. System
	may not boot.
Encrypted logical drives on	Encrypted logical drives are	Move drives to a controller with encryption
non-encrypting controller	offline. Encryption feature is	support or delete the logical drives.
	not available on this controller.
Encryption failure -	Unsupported HP iLO firmware	Update HP iLO firmware to a version supporting
unsupported iLO firmware	detected. Encrypted drive may	encryption.
detected	be offline. System may not
	boot.

Troubleshooting 68