Troubleshooting, Common issues | HP Secure Encryption instruction

Troubleshooting

Common issues

Lost or forgotten Crypto Officer password

1.Open Encryption Manager ("Opening Encryption Manager" on page 33).

2.Under Accounts, locate Crypto Officer Password. Click Recover Crypto Officer Password.

A new window appears.

3.Do the following:

a.Answer the security question in the Password Recovery Answer field.

b.Enter and then re-enter a new password in the New Password fields.

4.Click OK.

Lost or forgotten controller password

The controller password is used to protect data in the event of a storage system theft. Once enabled, the controller will not unlock encrypted volumes until the correct controller password has been provided. If the controller password is lost or forgotten, the controller will remain locked and all encrypted volumes will be offline and inaccessible.

Troubleshooting 61

Image 61

HP Secure Encryption manual Troubleshooting, Common issues, Lost or forgotten Crypto Officer password

Contents

HP Secure Encryption Installation and User Guide Page Contents Support and other resources About HP Secure Encryption Overview Benefits Encryption features Feature Description Eskm HP Smart Storage Administrator Solution componentsHP ProLiant servers HP SmartCache HP Smart Array ControllerHP iLO Minimum requirements HP Eskm and key management HP Enterprise Secure Key Manager 3.1 and later Licensing Recommended security settings at remote sites Encryption setup guidelinesEncrypted backups Planning Deployment scenarios Security domainsRemote and local key management requirements Local key management mode ConfigurationConfiguring the controller local mode Configuration Configuring Remote Key Management Mode Remote Key Management Mode Logging in to the HP Eskm Configuring the HP EskmAdding a user Configuration Adding a group Assigning a user to a group Configuration Configuration Creating a Master Key Running a key query Placing a key in a group Configuration Assigning a key to a group Configuring HP iLO Connecting HP iLO to HP Eskm Configuration Configuring the controller remote mode Configuration Operations Accessing Encryption ManagerOpening Encryption Manager Logging into Encryption Manager Set or change the Crypto Officer password Managing passwords Set or change user account password Set or change the password recovery question Set or change the controller password Suspending the controller password Resuming the controller password Changing the Master Encryption Key Working with keysRekeying the Drive Encryption Keys Rescanning keys Creating a plaintext volume Operations Operations Converting plaintext volumes into encrypted volumes Changing key management modes Enabling/disabling plaintext volumes Enabling/disabling the firmware lock Enabling/disabling local key cache Importing drives with different Master Keys Importing drive sets in Local Key Management Mode Operations Controllers Maintenance Flashing firmware DrivesReplacing a physical drive Encryption Manager Locating groups associated with a drive GroupsQuery by drive serial number Maintenance Query by previous server name Maintenance Displaying log information Running queries Maintenance Maintenance Maintenance Common issues TroubleshootingLost or forgotten Crypto Officer password Lost or forgotten controller password Remote mode Local modeLocating the key using the HP Eskm Lost or forgotten Master Key Locating the key using iLO Forgotten which Master key goes with which drive Master key not exporting Logical drives remain offline Testing the connection between HP iLO and the HP Eskm Potential errors encountered Error Description Action Clearing the encryption configuration Before you contact HP Support and other resourcesHP contact information Encryption algorithms Appendix Glossary Local Master Encryption Key ILOMaster Encryption Key Plaintext Remote Key Manager Volume encryption key Documentation feedback Eskm Index Index