Potential errors encountered | HP Secure Encryption specification

The following screen appears.

3.Under Key Manager Configuration, click Test ESKM Connections:

o If HP iLO is connected to the HP ESKM, a green checkmark appears indicating the key managers are accessible.

o If the connection has been lost, you will need to re-configure HP iLO to communicate with the HP ESKM. For more information, see "Connecting HP iLO to HP ESKM (on page 29)."

Potential errors encountered

The following table describes errors that might be encountered when configuring or operating HP Secure Encryption.

Troubleshooting 67

Image 67

HP Secure Encryption manual Potential errors encountered

Contents

HP Secure Encryption Installation and User Guide Page Contents Support and other resources About HP Secure Encryption Overview Benefits Encryption features Feature Description Eskm HP Smart Storage Administrator Solution componentsHP ProLiant servers Minimum requirements HP Smart Array ControllerHP SmartCache HP iLO HP Eskm and key management HP Enterprise Secure Key Manager 3.1 and later Licensing Planning Encryption setup guidelinesRecommended security settings at remote sites Encrypted backups Deployment scenarios Security domainsRemote and local key management requirements Local key management mode ConfigurationConfiguring the controller local mode Configuration Configuring Remote Key Management Mode Remote Key Management Mode Logging in to the HP Eskm Configuring the HP EskmAdding a user Configuration Adding a group Assigning a user to a group Configuration Configuration Creating a Master Key Running a key query Placing a key in a group Configuration Assigning a key to a group Configuring HP iLO Connecting HP iLO to HP Eskm Configuration Configuring the controller remote mode Configuration Logging into Encryption Manager Accessing Encryption ManagerOperations Opening Encryption Manager Set or change the Crypto Officer password Managing passwords Set or change user account password Set or change the password recovery question Set or change the controller password Suspending the controller password Resuming the controller password Changing the Master Encryption Key Working with keysRekeying the Drive Encryption Keys Rescanning keys Creating a plaintext volume Operations Operations Converting plaintext volumes into encrypted volumes Changing key management modes Enabling/disabling plaintext volumes Enabling/disabling the firmware lock Enabling/disabling local key cache Importing drives with different Master Keys Importing drive sets in Local Key Management Mode Operations Controllers Maintenance Encryption Manager DrivesFlashing firmware Replacing a physical drive Locating groups associated with a drive GroupsQuery by drive serial number Maintenance Query by previous server name Maintenance Displaying log information Running queries Maintenance Maintenance Maintenance Lost or forgotten controller password TroubleshootingCommon issues Lost or forgotten Crypto Officer password Lost or forgotten Master Key Local modeRemote mode Locating the key using the HP Eskm Locating the key using iLO Forgotten which Master key goes with which drive Master key not exporting Logical drives remain offline Testing the connection between HP iLO and the HP Eskm Potential errors encountered Error Description Action Clearing the encryption configuration Before you contact HP Support and other resourcesHP contact information Encryption algorithms Appendix Glossary Plaintext ILOLocal Master Encryption Key Master Encryption Key Remote Key Manager Volume encryption key Documentation feedback Eskm Index Index