2.Run a key query with the following search parameters ("Running queries" on page 57):
a.Choose Keys Where drop down menu: select Custom: Server_Name. Two new fields appear.
b.In the second drop down menu, select Equals.
c.In the third field, enter the name of the server to be associated with the Master Encryption Key.
d.Under Custom Attributes, select Master_Key.
Logical drives remain offline
If cryptographic information is missing, logical drives remain offline after system start. General causes include a missing, incorrect, or inaccessible key. Restoring the cryptographic information to match the attached drives results in the appropriate access to the logical drive.
Possible causes
•Encryption is not enabled.
•The matching Master Encryption Key is missing or incorrect.
•The controller password was enabled but is not entered or is incorrect. Possible causes (Remote Mode only)
•Network connectivity issues are occurring between HP iLO and the HP ESKM.
•HP iLO is not configured properly.
•The Drive Keys are missing from the HP ESKM.
•The Drive Encryption Keys and HP iLO groups are mismatched.
To view a diagnostic report, see the HP Smart Storage Administrator User Guide.
Master key not exporting
This issue occurs only in Remote Key Management Mode. The problem appears as either a locked controller or as locked volumes.
Possible causes
•A network problem prevents key retrieval from the HP ESKM.
•Lost or incorrect HP iLO configuration
•Missing or incorrectly configured Master Encryption Key Possible Resolutions
•Troubleshoot the network connection between HP iLO and the HP ESKM. For more information, see "Testing the connection between HP iLO and the HP ESKM (on page 66)."
•Ensure the Master Encryption Key exists. For more information, see "Locate the key using the HP ESKM ("Locating the key using the HP ESKM" on page 62)."
•Ensure the Master Encryption Key is in the correct group. If the Master Key is incorrectly assigned, see "Placing a key in a group (on page 25)."
Troubleshooting 65
