41
HDMI connection issues
There are problems with HDMI devices:
Note that HDCP (High-bandwidth Digital •
Content Protection) support can delay
the time taken for a T V to display content
from a HDMI device .
If the TV does not re cognise the HDMI •
device and no pictur e is displayed, try
switching the sour ce from one device to
another and back agai n.
If there are inter mittent sound •
disruptions, check that output settings
from the HDMI dev ice are correct.
If you use an HDMI-to -DVI adapter •
or HDMI-to-DVI cable, check that an
additional audio cable is connected to
AUDIO (mini-jack only).
Computer connection issues
The computer display on the TV is not stable:
Check that your PC uses the supported •
resolution and r efresh rate.
Set the TV picture format to unscaled. •
Contact us
If you cannot resolve your p roblem, refer to the
FAQs for this product at w ww.philips.com/suppo rt.
If the problem rem ains unresolved, conta ct Philips
Consumer Care in you r country as listed in t he
Addendum.
Warning
Do not attempt to re pair the produc t yourself. •
This may cause sever e injury, irrepa rable
damage to your produ ct or void your
warranty.
Note
Make a note of your TV mod el and serial •
number before you con tact Philips. T hese
numbers are pr inted on the back of the T V
and on the packagin g.
The TV did not save your picture settings:
Check that the TV location is set to the •
home setting. Thi s mode offers you the
flexibility to change and save settings.
The picture does not fit the screen; it is too
big or too small:
Try using a different p icture format. •
The picture position is incorrect:
Picture signals f rom some devices may •
not fit the screen correctly. Check the
signal output of the d evice.
Cannot remove ‘e-sticker’ banner displayed on
the TV.
To remove the logos and images, se t the •
location of your TV to ho me.
1. Press MENU.
2. Select [Setup] > [Installation] >
[Preferences] > [Location].
3. Select [Home] and press OK.
Sound issues
There is a picture but sound quality is poor:
Note
If no audio signal is de tected, the TV •
automatically s witches the audio o utput off
— this does not indica te malfunction .
Check that all cables are properly •
connected.
Check that the volume is not set to 0. •
Check that the sound is not muted. •
There is a picture but the sound quality is
poor:
Check that the sound settings are •
correctly se t.
There is a picture but sound comes from one
speaker only:
Verify that sound bal ance is set to the •
centre.
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