Philips 272P4 user manual General FAQs, ‡ Activities on OS, such as service pack or patch

10.Troubleshooting & FAQs

‡ Activities on OS, such as service pack or patch

‡ Run Windows Update and updated monitor and/or video driver

‡ Windows was booted with the monitor power off or disconnected.To find out, please right click My Computer and click on Properties -> Hardware -> Device Manager. If you see “Plug and Play Monitor” shows under Monitor, then you need to re-install. Simply remove SmartControl Premium and re-install it.

Q3. After installing SmartControl Premium,

when clicking on SmartControl Premium tab, nothing shows up after a while or a failure message shows, what happened?

Ans.: It might be your graphic adaptor is not compatible with the SmartControl Premium. If your graphic adaptor is one of the above mentioned brands, try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Premium, and re-install it once more.

If it is still not working, we are sorry that the graphic adaptor is not supported. Please visit Philips website and check

if an updated SmartControl Premium driver is available.

Q4. When I click on Product Information, only partial information is shown, what happened?

Ans.: It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/ CI interface. Please try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Premium and re-install it once more.

Attention

Theft Deterence is Enabled

Q5. I forgot my PIN for Theft Deterrence Function.What can I do?

Ans.: Philips Service center has a right to

DVNIRUOHJLWLPDWHLGHQWLÀFDWLRQDQG authorization, in order to establish ownership of the monitor.

Please note that the anti-theft deterrence function is provided as a convenient free option. Managing PIN numbers is the sole responsibility of the individual user or the organization who sets it.

In case the PIN number is forgotten, Philips service center can re-set it for you at a nominal charge after

YHULÀFDWLRQRIRZQHUVKLS3OHDVHQRWH that this activity is not covered by standard warranty terms.

Q6. In a monitor with the Smartlmage feature, the sRGB scheme of color temperature function in SmartControl Premium is not responding, why?

Ans.: When Smartlmage is enabled, the sRGB scheme is disabled automatically.To use sRGB, you need to disable Smartlmage with the button on the front bezel of your monitor.

10.3 General FAQs

Q1:	When I install my monitor what should
	I do if the screen shows 'Cannot
Ans.:	display this video mode'?
	Recommended resolution for this
	monitor: 2560 x 1440 @ 60 Hz.

‡ Unplug all cables, then connect your PC to the monitor that you used previously.

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