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10 Troubleshooting
Problem Possible cause and solution
No power or
indicator light. The TV is not connected to the power.
Press . POWER at the side of the TV or on the remote
control.
Ensure that the AC power cord is connected tightly to the
TV power connector and to the power socket outlet.
Remove the AC power cord from the power socket outlet,
wait 60 seconds and reconnect the AC power cord.
Connect the TV to a different power socket outlet.
No picture or sound
is detected from the
device using HDMI
1-4 input jack.
HDCP authentication fail.
Ensure that your HDMI cable is certified.
Press SOURCE on the remote control to switch to another
source and then switch back to the HDMI source.
Reset the accessory device and the TV.
Turn on the TV.
Select the HDMI channel.
Turn on the accessory device.
While the TV and the accessory device are powered on, unplug
either end of the HDMI cable and then reinsert the cable.
No sound is
detected from the
PC using PC input
jack.
An audio cable is not connected.
Connect an audio cable to the PC / HDMI 1 AUDIO IN port
on the TV.
Press SOURCE on the remote control, and select the PC source.
No picture or sound
is detected from the
PC using HDMI 1
input jack.
An incorrect HDMI port is connected or an audio cable is
not connected.
Connect a HDMI-DVI cable to the HDMI 1 port on the TV.
Connect an audio cable to the PC / HDMI 1 AUDIO IN port
on the TV.
Press SOURCE on the remote control, and select the HDMI
1 source.
TV does not
respond to the
remote control.
Batteries are installed incorrectly, or low battery power.
Ensure that you are using the TV remote control.
Ensure that the batteries are inserted correctly and do not
need to be replaced.
Remove the AC power cord from the power socket outlet,
wait 60 seconds and reconnect the AC power cord.
The picture is
distorted, stretched
out, or has black
bars on the side
or top.
Broadcast video format.
Press FORMAT on the remote control to select the best
picture format.
For some accessory devices, the picture format must be set
in the accessory device.
The picture is mostly
red and green, or the
picture misses red
when connected to
an accessory device
via component cables.
Insecure / incorrect connection.
Ensure all the connections are made according to the color
code.
Push the component cables all the way into the YPbPr
sockets on the TV.
No picture or
sound. No picture or sound - ensure you have selected the correct
channel.
Incomplete channel installation.
If the TV receives channels via an AV connection, set the TV
to the correct source input.
If the TV is connected directly to the wall via a coaxial
connection, perform the autoprogram again.
No sound on the
TV loudspeaker. Volume level is set to zero - increase the volume.
Sound is muted - press MUTE on the remote control.
Audio cable is not connected - for AV connection, ensure
that the Audio L/R cable is connected as described in
Connecting your devices (see ‘Connecting your devices’ on
page 34). If you use a component cable, ensure that you have
not crossed the red audio cable with the red video cable.
No sound on the
TV loudspeaker. Audio output setting for the accessory device is incorrect.
For HDMI connections, some accessory devices have an
HDMI audio output setting that must be turned on for
HDMI to HDMI connections.
Check if [Sound] > [TV Speakers] > [Off] is set to [On].
No sound will be output when [TV Speakers] is set to [Off].
Bad picture quality
with a coaxial
connection.
Standard definition channels are not as clear as high
definition channels - connect the devices via component or
HDMI cables.
Cannot control your
TV and connected
devices with one
remote control.
Confirm that the connected devices are EasyLink compliant
and are connected to your TV via an HDMI cable. Not all
brands of devices such as Blu-ray Disc players use the same
system as Philips EasyLink. Other brands might not work
with Philips EasyLink.
Cannot use Netflix
feature. Netflix is available only in the United States.
Check if the network connection is properly made.
Visit www.netflix.com/Philips on your PC and become a
Netflix member.
Cannot add movies
or TV episodes to
the Instant Queue.
Visit www.netflix.com on your PC.
The picture quality
of Netflix streaming
movie is poor.
Check the speed of your Internet connection.
Even though the
speed of the Internet
connection improves
during playback, the
picture quality of
Netflix streaming
movie does not
improve.
The picture quality does not change during playback.
The picture quality differs depending on the speed of
Internet connection at the time of loading.
The audio of
Internet radio
station interrupted.
vTuner server, station or the Internet connection is busy.
Cannot connect to
the network. Check if the Ethernet cable connection is properly made.
Turn on the modem or broadband router.
Check the network settings.
Check if the broadband router and/or modem is correctly
connected.
Cannot connect to
the network while
my PC is connected
to the network.
Check the content of your Internet service contract to see
if your Internet Service Provider prevents multiple terminals
connecting at the same time.
Cannot play back
Internet radio. Check if the network connection is properly made.
Check the firewall setting of the modem or router.
For some stations, playback is not available on this unit.
The audio of
Internet radio
station interrupted.
The bit rate of the station is high.
The quality of the
Internet radio audio is
poor or noise occurs
during playback of
Internet station.
The bit rate of the station is low.

Downloading an electronic copy

To obtain an electronic copy of this manual :

1 Point your browser to www.philips.com/support
2 Choose your country of location.
3 Enter the model number or a keyword in the “ Find your product ”

fi eld. Alternatively, you can browse the catalog.

4 Click the description or model.
5 Under Product support, click “ User manuals ”.

Contact us

If you cannot resolve your problem, refer to the FAQ for this TV at

www.philips.com/support

If the problem remains unresolved, contact the Customer Support

Center in your country.

Warning
• Do not attempt to repair the TV yourself. This may cause severe injur y, irreparable
damage to your TV or void your warranty.
Note
• Please have available your TV model and serial number before contacting us. These
numbers are available on the back and side of your TV, as well as on the packaging.