Philips DVP 5965K user manual Troubleshooting, Problem Solution

E n g l i s h

Troubleshooting

WARNING

Under no circumstances should you try to repair the system yourself, as this will invalidate the warranty. Do not open the system as there is a risk of electric shock.

If a fault occurs, first check the points listed below before taking the system for repair. If you are unable to remedy a problem by following these hints, consult your dealer or Philips for help.

Problem	Solution
No power	–	Check if the AC power cord is properly connected.
	–	Press the STANDBY ON on the front of the DVD
		system to turn on the power.
No picture	–	Refer to your TV’s manual for correct Video In
		channel selection. Change the TV channel until you
		see the DVD screen.
	–	Check if the TV is switched on.
	–	If the progressive scan feature is activated but the
		connected TV does not support progressive signals
		or the cables are not connected accordingly, see
		page 18 for proper progressive scan set up or
		deactivate the progressive scan feature as below:
	1)	Turn off your TV progressive scan mode or turn on
		to interlaced mode.
	2)	Press and hold EJECT 0 on the DVD player to
		open the disc tray.
	3)	When the disc is ejected, press and hold EJECT 0
		again, and numeric keypad ‘1’ on the remote
		control for few seconds.
Distorted picture	–	Sometimes a small amount of picture distortion may
		appear depending on the disc being played back.This
		is not a malfunction.
Completely distorted picture or	–	Connect DVD Player directly to the TV.
black/white picture with DVD	–	Make sure the disc is compatible with the DVD Player.
	–	Ensure that the DVD Player’s TV Type is set to match
		that of the Disc and your TV.
No sound or distorted sound	–	Adjust the volume.
	–	Check that the speakers are connected correctly.
No audio at digital output	–	Check the digital connections.
	–	Check if your receiver can decode MPEG-2 or DTS
		and if not, please make sure the digital output is set
		to PCM.
	–	Check if the audio format of the selected audio
		language matches your receiver capabilities.
No output from subwoofer during stereo	–	Check that all speaker settings in the setup menu
		have been change to small instead of large.
Disc can’t be played	–	The DVD+R/CD-R must be finalised.
	–	Ensure the disc label is facing up.
	–	Check if the disc is defective by trying another disc.
	–	Region code incorrect.

Visit us at www.philips.com/support for service support

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01-47_DVP5965K_93_eng4 44 13/02/06, 2:41 PM