Troubleshooting
Should any problem persist contact your dealer.
Problem | Cause | Remedy |
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Phone will not switch on
Check that the battery is fully charged and correctly connected to the phone
Extremely short battery life for a new battery
The network you are using and the condition of the battery can affect battery life
Short battery life for an old battery The battery has worn out | Replace with a new fully charged battery |
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The charging indicator does not light, the battery level indicator does not appear and the phone cannot be switched on when charging
The battery is not attached to the phone or when the battery has been deeply discharged the phone will take a short time until the indicator lights
Leave the phone charging the battery for a few minutes before the indicator is lit and attempting to switch it on
Battery fails to charge
The battery is not attached to the phone
Battery has been connected to the phone after the Fast Travel Charger has been switched on
Ensure the battery is fitted to the phone prior to commencing charging.
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