42 helpful tips

 

 

 

problem

solution

 

usb does not

you are using an unsuitable usb cable.

connect/function

use the supplied usb cable only.

 

cable connections incorrect / loose.

 

check that all connections are correct and well

 

inserted on the psa player and your computer.

 

usb driver not installed.

 

check that you have installed the usb driver

 

plug-in provided from the psa installation cd rom.

 

wrong Windows / MacOS version.

 

your computer must be equipped with

 

Windows 98/ SE/ Me/ Windows 98 Gold/ 2000 with

 

SP3 / XP or MacOS 9-X.

 

usb not enabled.

 

check the BIOS set-up: usb has to be enabled.

unable to upgrade firmware

you selected/ downloaded the wrong upgrade

 

 

file. select / download only the upgrade file for

 

 

your specific model.

 

cable connections incorrect / loose.

 

check that all connections are correct and well

 

inserted on the psa player and your computer.

"Battery too low. Upgrade

– if you also see this message scrolling on your ps

Refused" appears on my psa

 

after FUpgrade, this means you need to repeat

 

 

the upgrade due to insufficient battery power.

 

 

always use a fresh battery to perform the

 

 

upgrade.

 

incomplete track download

usb connection broken during downloading.

 

check the usb connection, delete the file on the

 

psa via musicmatch and download track again.

no reaction to controls

activated

/ malfunction

deactivate

.

electrostatic discharge.

remove battery and replace after several seconds.

Page 42
Image 42
Philips psaplay Usb does not, Connect/function, Battery too low. Upgrade, Incomplete track download, Malfunction