24ENGLISH
Chapter 6 - Problem solving
6.1 Audio/video problems
Check the Support section on www.philips.com/streamium for the latest information on problem solving.
Problem | Possible cause | Solution |
Power light does not light up and/or the SL400i cannot be switched on.
No connection to mains power.
Connect the AC mains cable to the SL400i and to a mains outlet that provides electrical power.
No display on the TV screen. | TV is switched off. | Switch on your TV. |
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| Wrong cable connections. | Check your cable connections, see the ‘Overview..’ on |
|
| page 34 in the extended User Manual on the CD. |
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| Wrong external audio/video channel | On your TV, select the external (AV) channel |
| selected. | you connected the SL400i to. |
No sound from the audio system.
Audio system is switched off. | Switch on your audio system. |
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|
Volume too low. | Increase volume or switch off mute of your audio set. |
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Wrong cable connections. | Check your cable connections, see the ‘Overview..’ on |
| page 34 in the extended User Manual on the CD. |
|
|
Wrong audio input (digital) or digital | On your audio system, select the (digital) audio input |
format selected. | you connected the SL400i to. Select PCM digital audio. |
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|
The digital audio output does not | Switch to analog audio. |
provide a digital audio signal for all |
|
media types. |
|
Intermittent video play. | Not enough bandwidth available | Select a lower video quality by pressing the green |
| for the requested video quality | button on the remote control one or more times. |
|
| Lower video quality requires less bandwidth and should |
|
| play without interruptions. |
No photo, music, or video play or in poor quality only.
Incompatible codec (media format). | Comply with the supported codecs. Go to |
| www.philips.com/streamium to see which codecs are |
| currently supported. |
Correct codec, but still low quality video/audio.
Most PC media formats use heavy data compression techniques that lower the video/audio quality, e.g. compared to DVD/CD. Lower quality display is normal.
Firewall software blocks streaming. | Disable firewall software to test whether it interferes |
| with streaming video and audio. Go to |
| www.philips.com/streamium to see what ports you |
| need to open for streaming (42951 TCP and |
| 42591 UDP) |
|
|
Digital recording may be | You are still able to do analog recording. Recording |
copy protected. | is permissible insofar as copyright or other rights of |
| third parties are not infringed upon. |
The menu displayed on the television screen disappears after a few minutes.
After a set amount of time, a screen saver will become active to prevent TV screens from burning in.
Press the MENU button on the remote control, select Preferences > Screen Saver, and set a longer
The remote control does not function properly. | Out of range. | Move closer to the SL400i and point the remote |
|
| control directly at the IR sensor on the front of the |
|
| SL400i. |
Batteries low. | Replace the batteries. |
