Problem
Date/time is not displayed when the SLA5500 is switched on.
The SLA5500 does not react to remote commands and hangs in the UPnP Menu structure.
Unable to browse music files.
Unable to play music file
Presets do not work anymore after a new CD is ripped or a server is reset.
TroubleshootingEN
Possible Cause
•Solution
Power unavailable.
•Check that the SLA5500 power cable is properly connected and that the power is switched on.
SLA5500 is not known to the network.
•Check that the MAC address for the SLA5500 has been entered correctly in the wireless network’s MAC Access Control. Turn off the Wireless Music Receiver and turn it on again.
Internet unavailable.
•Check that the Internet base station has an active connection to the Internet.
Wireless network incorrectly configured.
•Open the SLA5500 Wireless Music Receiver PC Utility and select the Wireless Music Link that has the problem. Click the ‘Profiles’ button and check that the active profile is correctly configured for your network. Turn on the SLA5500 and ensure that the correct profile has been selected under Network Profiles.
This can be caused by network delays when sending out UPnP requests.
•Make sure the SLA5500 is connected to the power supply and that the batteries in the remote control are fresh and inserted correctly.
Wait a few seconds and try again. If the problem persists, turn off the Wireless Music Link and turn it on again.
No music files in the Media Manager Music Library.
•Follow the instructions under ‘Installing Philips Media Manager’ to add files to the MusicLibrary.
Media Manager is not running.
•Start the Philips Media Manager server by clicking the Media Manager icon in right side of the Windows task bar on your computer.
File has been moved or deleted but link is still in Philips Media Manager library.
•The Philips Media Manager library stores a link to a music file, not the file itself. If you move or delete the music file and do not delete it or reselect it in the Philips Media Manager Library, the SLA5500 will be unable to locate the file. Open Philips Media Manager and delete and/or add the track from the correct file location.
File permissions on music file are incorrect.
•Check that you have read access to the music file on the computer where it is stored. If this is on a computer other than the UPnP server computer, check that the network connection between these two computers is active.
There are limitations regarding the presets, depending on the PC Server tool used (for example Philips Media Manager, EZ Server, Intel, Mediabolic).
•The PC server software may not be fully compatible with the UPnP specification. There is no workaround other than storing the presets again.
SLA5500 Error Code
The SLA5500 LCD screen may display the following error code in the event of a problem.
Error Code Explanation |
|
List full. | The Dynamic Playlist is limited to 20 items. Replace an existing item with the new |
| item. See ‘Replacing Items on the Dynamic Playlist’ for details. |
35
