Telephone troubleshooting...
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| PROBLEMS | CAUSES |
| SOLUTIONS |
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| The green indicator does not light | - The base station is not properly |
| - Check mains power and |
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| up |
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| connected |
| connections |
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| The |
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| does not scroll when | - Bad contact |
| - Move the handset slightly |
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| the handset is placed on the charger | - Dirty contacts |
| - Clean the contacts with a cloth |
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| moistened with alcohol |
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| No dialling tone | - No power |
| - Check connections |
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| - You are too far from the base |
| - Move closer to the base station |
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| station |
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| No ringer | - The ringer is deactivated |
| - Set the ringer (see page 18, 38) |
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| - The Do Not Disturb mode is ON |
| - Deactivate it |
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| does not appear | - No mains power |
| - Check connections |
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| - The handset is too far from the |
| - Move closer to the base station |
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| base station |
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| Crackling on the line | - Handset too far from the base |
| - Move closer to the base station |
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| station |
| - Move the base station to find a |
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| better place (the higher the |
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| electrical appliances,reinforced |
| better) |
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| concrete walls or metal doorframes |
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| The handset displays “failed” | - The procedure to add a handset |
| - Disconnect and connect the |
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| - when attempting to add another | has failed, try again |
| base station power supply. Follow |
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| handset to the base station | - Maximum number of handsets |
| the procedure to register a |
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| - when using a handset | has been reached |
| handset (page 19, 39) |
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| - Base station is already busy with |
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| another handset |
| - Wait until it is available |
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| Noise interference on your radio | - The Zenia 300 Vox base station |
| - Move the base station or power |
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| or television | or mains power pack are too |
| pack as far as possible |
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| close to electrical appliances |
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| Caller Line Identification service | - Service not activated |
| - Check your subscription with |
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| (CLI) does not work |
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| No new SMS are received | - SMS memory is full |
| - Delete old SMS |
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| No SMS can be sent/received | - The outgoing/incoming SMSC |
| - Contact your operator to get |
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| numbers are not set or are |
| the correct SMSC’s numbers |
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| wrong |
| - Check the information stored |
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| - The SMS box or destination box |
| (page 16) |
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| is wrong |
| - Change SMS mode (page 16) |
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-SMS mode is OFF
Answer machine troubleshooting...
PROBLEMS | CAUSES |
| SOLUTIONS |
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The answer machine does not | - The memory is full | - Delete messages | |
record messages | - The answer only mode is activated | - Select the Answer & record mode | |
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The remote control access does | - The remote control access is | - Activate the remote control | |
not work | not activated | access (page 25) | |
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It is not possible to record an | - The memory is full | - Delete messages | |
outgoing message |
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The Zenia 300 Vox hangs up | - 3 failed attempts to send a code | - Enter the correct code | |
during remote access | - duration is too long | - Manage the remote control quicker | |
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The answer machine stops | - The memory is full | - Play & delete messages | |
automatically | - Message exceeds 3 mn | - Messages must not exceed 3 mn | |
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