Troubleshooting

 

 

 

 

 

 

 

EN

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Problem

 

 

 

Causes

Solution

 

 

 

 

 

 

 

 

 

 

 

 

 

The handset displays “not

 

• The procedure to add a

Try again by disconnecting and

 

available”

 

 

 

 

handset has failed

 

connecting

the

base

station

 

 

 

 

 

 

 

 

power supply and follow the

 

 

 

 

 

 

 

 

procedure to register a handset

 

 

 

 

 

 

 

 

(see page 44)

 

 

 

 

 

 

 

 

 

 

 

 

Remove and place

back

the

 

 

 

 

 

 

 

 

handset batteries

 

 

 

 

 

 

• when attempting to add

 

Maximum number of handsets

Unregister a

handset

so

as

to

 

another handset

to

the

 

 

(6) has been reached

 

register the new handset

 

 

 

 

base station

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• when using a handset

 

 

Base station is already busy

Wait until it is available

 

 

 

 

 

 

 

with another handset

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Noise interference

on

your

 

Your ID937 base station or mains

Move the power pack or base

 

radio or television

 

 

 

power pack are too close to

station as far away as possible

 

 

 

 

 

 

 

electrical appliances

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Caller Line Identification (CLI)

 

The service is not activated

Check your subscription with your

 

service does not work

 

 

 

 

network operator

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No ring tone

 

 

 

The ring tone is deactivated

Increase the volume

 

 

 

 

 

 

 

 

 

 

 

A phonebook entry cannot

 

The phonebook is full

Delete an entry to free memory

 

be stored

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cannot receive new SMS

 

SMS storage space is full

Delete old SMS

 

 

 

 

 

 

 

 

 

 

Wrong SMS settings

Check your

SMS

settings (see

 

 

 

 

 

 

 

 

page 32)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cannot send or receive new

 

The outgoing or incoming SMS

See "SMS settings" on page 32

 

SMS

 

 

 

 

center numbers are not set or

 

 

 

 

 

 

 

 

 

 

 

 

 

 

are wrong

 

 

 

 

 

 

 

 

 

 

 

 

 

You have no subscription

Contact your provider for more

 

 

 

 

 

 

 

 

information

 

 

 

 

 

 

 

 

 

 

 

Another SMS-enabled phone is

Deactivate the SMS

reception

 

 

 

 

 

 

also on your line

 

mode on one of the device

 

 

 

 

 

 

 

There is a problem of compati-

Contact your provider for more

 

 

 

 

 

 

bility between operators

 

information

 

 

 

 

 

 

 

 

 

 

 

The identity is withheld

Show identity (see

"Withhold

 

 

 

 

 

 

 

 

ID" on page 50)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

59

Page 59
Image 59
Philips Telephone Answering Machine user manual Troubleshooting