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| Troubleshooting |
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Problem |
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| Causes | Solution |
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The handset displays “not |
| • The procedure to add a | • | Try again by disconnecting and |
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available” |
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| handset has failed |
| connecting | the | base | station |
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| power supply and follow the |
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| procedure to register a handset |
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| (see page 44) |
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| • | Remove and place | back | the |
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| handset batteries |
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• when attempting to add |
| • | Maximum number of handsets | • | Unregister a | handset | so | as | to |
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another handset | to | the |
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| (6) has been reached |
| register the new handset |
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base station |
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• when using a handset |
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| • | Base station is already busy | • | Wait until it is available |
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| with another handset |
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Noise interference | on | your |
| Your ID937 base station or mains | Move the power pack or base |
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radio or television |
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| power pack are too close to | station as far away as possible |
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| electrical appliances |
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Caller Line Identification (CLI) |
| The service is not activated | Check your subscription with your |
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service does not work |
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No ring tone |
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| The ring tone is deactivated | Increase the volume |
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A phonebook entry cannot |
| The phonebook is full | Delete an entry to free memory |
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be stored |
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Cannot receive new SMS |
| • | SMS storage space is full | • | Delete old SMS |
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| • | Wrong SMS settings | • | Check your | SMS | settings (see |
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| page 32) |
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Cannot send or receive new |
| • | The outgoing or incoming SMS | • | See "SMS settings" on page 32 |
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SMS |
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| center numbers are not set or |
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| are wrong |
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| • | You have no subscription | • | Contact your provider for more |
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| information |
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| • | Another | • | Deactivate the SMS | reception |
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| also on your line |
| mode on one of the device |
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| • | There is a problem of compati- | • | Contact your provider for more |
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| bility between operators |
| information |
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| • | The identity is withheld | • | Show identity (see | "Withhold |
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| ID" on page 50) |
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59
