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Pitney Bowes N521P DIAGNOSING, PROBLEMS, 3: T, C/CE, C/CE, CARELINE, CARELINE, CLEARING ERROR MESSAGES

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CHAPTER 3: TROUBLESHOOTING

CLEARING ERROR MESSAGES

DIAGNOSING

PROBLEMS

Occasionally, error messages display on the screen. Sometimes they identify an incorrect entry and indicate corrective action. To clear most errors:

1.Press C/CE to return to previous menu.

2.Press C/CE a second time to return to the beginning of the transaction.

If the error does not clear, call the Pitney Bowes CARELINE at 0990 12 13 14 for help.

You may be able to diagnose and correct problems yourself by referring to the symptoms vs. recommendations chart on the next page. If performing the suggested action is not successful, call the Pitney Bowes

CARELINE.

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Contents

- UK Model N521 & N521P CHAPTER INTRODUCTION ABOUT YOUR SCALE SAFETY PRECAUTIONS SCALE & KEYPAD IDENTIFICATION CONNECTING METER SPECIFICATIONS GETTING HELP Page USING YOUR SCALE THE KEYBOARD Category/Carrier Keys Scroll Keys Alpha-numeric& Colour Keys Scale Control Keys Meter Control Keys USING THE SCALE Choosing a Category Select Category prompt Enter Choosing Fees C/CE Manually Adding a Value Processing Additional Items Meter Set Tape USING THE WEIGHT HOLD FEATURE Currency Breakdown Meter Set USING ‘SCALE FUNCTIONS’ Parts Count Parts Count METER FUNCTIONS Funds Account Status Select Account Clear Account CHANGING SETUP OPTIONS Supervisor Options Exit Supervisor Setup At the Enter Password prompt: , M G R TROUBLESHOOTING DIAGNOSING PROBLEMS Probable Symptom Cause Recommendation Page MAINTAINING YOUR SCALE CLEANING LEVELLING POSTAGE RATE Fitting the PROM 1. Turn power OFF at the wall outlet SERVICE