User’s Manual of GSD-800S / GSD-802S / GSD-802PS

6. TROUBLESHOOTING

This chapter contains information to help you solve problems. If the Switch is not functioning properly, make sure the Ethernet Switch was set up according to instructions in this manual.

The Link LED is not lit

Solution:

Check the cable connection and remove duplex mode of the Switch.

Some stations cannot talk to other stations located on the other port

Solution:

Please check the VLAN, port trunking function that may introduce this kind of problem.

Performance is bad

Solution:

Check the full duplex status of the Ethernet Switch. If the Ethernet Switch is set to full duplex and the partner is set to half duplex, then the performance will be poor.

100Base-TX port link LED is lit, but the traffic is irregular

Solution:

Check that the attached device is not set to dedicate full duplex. Some devices use a physical or software switch to change duplex modes. Auto-negotiation may not recognize this type of full-duplex setting.

Why the Switch doesn’t connect to the network

Solution:

Check the LNK/ACT LED on the switch .Try another port on the Switch. Make sure the cable is installed properly Make sure the cable is the right type Turn off the power. After a while, turn on power again.

How to deal forgotten password situation of switch?

Solution:

Please contact Planet switch support team and the mail address is support_switch@planet.com.tw