router's manual for details.

 

• Packet Filtering of the router may prohibit access from an

 

external network. Refer to your router's manual for details.

 

• Access Network Camera from the Internet with the global IP

 

address of the router and port number of Network Camera.

 

• Some routers reject the global IP address to access

 

Network Camera on the same LAN. Access with the private

 

IP address and correct port number of Network Camera.

 

• When you use DDNS, you need to set Default Gateway and

 

DNS server address.

 

• If it’s not working after above procedure, reset Network

 

Camera to default setting and installed it again.

 

• If the problem is not solved, the Network Camera might be

 

faulty. Contact your dealer for further help.

Image or video does not

• The first time the PC connects to Network Camera, a

appear in the main page.

pop-up Security Warning window will appear to download

 

ActiveX Controls. When using Windows NT, Windows 2000

 

or Windows XP, log on with an appropriate account that is

 

authorized to install applications.

 

• Network congestion may prevent the Image screen from

 

appearing quickly. You may choose lower resolution to

 

reduce the required bandwidth.

The Network Camera

• Might be caused from the firewall protection. Check the

work locally but not

Internet firewall with your system or network administrator.

externally.

The firewall may need to have some settings changed in

 

order for the Network Camera to be accessible outside your

 

LAN.

 

• Make sure that the Network Camera isn’t conflicting with

 

any other web server running on your LAN.

 

• Check the configuration of the router settings allow the

 

Network Camera to be accessed outside your local LAN.

The unreadable

Use the operating system of the selected language. Set the

characters are

Encoding or the Character Set of the selected language on

displayed.

the Internet Explorer.

Frame rate is slower

• The traffic of the network and the object of the image affect

than the setting.

the frame rate. The network congestion causes frame rate

 

slower than the setting.

 

• When more than one client was viewing, the frame rate

 

becomes slower.

 

• Ethernet switching hub can smooth the frame rate especially

 

in viewing on the Multi-Camera screen.

Blank screen or very

• Your connection to the Network Camera does not have

slow video when audio is

enough bandwidth to support a higher frame rate for the

enabled.

streamed image size. Try reducing the video streaming size

 

to 160x120 or 320x240 and/or disabling audio.

 

• Audio will consume 32 kbps. Disable audio to improve

 

video. Your Internet connection may not have enough

 

bandwidth to support streaming audio from the Network

 

Camera.

Image Transfer on

• Default Gateway and DNS server address should be set up

 

 

48/60