Appendix A

Troubleshooting

A

This Appendix covers the most likely problems and their solutions.

Overview

This chapter covers some common problems that may be encountered while using VRT-311 / VRT-311S and some possible solutions to them. If you follow the suggested steps and VRT- 311 / VRT-311S still does not function properly, contact your dealer for further advice.

General ProblemsProblem 1: Can't connect to VRT-311 / VRT-311S to configure it.

Solution 1: Check the following:

∙VRT-311 / VRT-311S is properly installed, LAN connections are OK, and it is powered ON.

∙Ensure that your PC and VRT-311 / VRT-311S are on the same network segment. (If you don't have a router, this must be the case.)

∙If your PC is set to "Obtain an IP Address automatically" (DHCP client), restart it.

∙If your PC uses a Fixed (Static) IP address, ensure that it is using an IP Address within the range 192.168.0.2 to 192.168.0.254 and thus com- patible with VRT-311 / VRT-311S 's default IP Address of 192.168.0.1. Also, the Network Mask should be set to 255.255.255.0 to match VRT- 311 / VRT-311S.

In Windows, you can check these settings by using Control Panel- Network to check the Properties for the TCP/IP protocol.

Internet AccessProblem 1: When I enter a URL or IP address I get a time out error.

Solution 1: A number of things could be causing this. Try the following troubleshooting steps.

∙Check if other PCs work. If they do, ensure that your PCs IP settings are correct. If using a Fixed (Static) IP Address, check the Network Mask, Default gateway and DNS as well as the IP Address.

∙If the PCs are configured correctly, but still not working, check VRT- 311 / VRT-311S. Ensure that it is connected and ON. Connect to it and check its settings. (If you can't connect to it, check the LAN and power connections.)

∙If VRT-311 / VRT-311S is configured correctly, check your Internet connection (DSL/Cable modem etc) to see that it is working correctly.

Problem 2: Some applications do not run properly when using VRT-311 / VRT- 311S.

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